Shilo Inn Suites Salem

Breakfast was very tasty, waffles were amazing. Room service was fabulous, and our room was very clean.

The elevator broke down and no one offered to take our luggage down the three flights of stairs. The poolroom wasn't available because of repairs, and no one mentioned it when we booked, this would have been good information to have before we booked. Pools are important for my husband as he likes to end the day with a quiet swim.

The staff were friendly and professional. Issue with card used wasn't noticed at check in, when noc shift ran audit and noticed they emailed and texted me rather the calling or knocking an waking us up. Room was clean. Staff were amazing, I wish I had their names but from check in to check out they went above and beyond. I've done that job it's not easy and they did it with a smile on a fully packed night.

The bed wasn't the comfortable to us, but we are picky. We wish there was a no kid time late night for the pool, it was just too loud lol also wish the breakfast had a protein option other then sausage gravy.

The room was huge! It was also only accessible from inside the building so we felt very safe even though we heard the part of town we were in was not the best. The breakfast had dyi waffles, biscuits and gravy and decent coffee for a hotel breakfast. The check in staff person was very helpful and accomodating. We arrived early and she stowed our bags for us in the office so we could go for a bike ride while we waited for the check in. The beds were very comfortable and even though the highway was nearby, we didn't hear it. There is a steam room and dry sauna available for guests.

The pool and jacuzzi were both closed due to the water being murky but that was just bad luck for us. (I just used the sauna which was wonderful.) The check in is at 4pm and they do not allow early check in.

I loved the 12 o'clock check out time normally other places are 11, staff was very friendly and nice, and they had a great breakfast with alot of options!

I found a shirt in the room that was left from previous people, and touched my nightstand behind the lamp and felta sticky mess, so it wasn't cleaned properly.

The room was exceptionally clean. Bed was very comfortable. Plenty of storage and seating options, good sized table/desk.

Towels, bathmat, etc. could have been plumper. Although chairs at table were comfortable, it would have been nice to have a height-adjustable chair to use table comfortably as a desk. An ottoman of some kind would be useful when sitting on sofa.

I stayed in the Junior suite. I had a king size bed. It was a very spacious clean room and bathroom. The bed was very comfortable and you did not hear your neighbors so the room was really quiet. The TV was enormous and it had a nice kitchenette. I had a very nice comfortable 10 days stay and would recommend to stay there.

Front desk person was exceptionally helpful. It was late and I didn't feel well, she went above and beyond to make check in as hassle free as possible.

Parking needs more light. Especially in this area.

Staff was great, pool area was really nice, Room was really comfy and big for my group of family.

only stairs to exit, not to go back inside, the elevator is super busy at all times, to much time waiting 😟

Great place to stay with a dog. Good breakfast, clean rooms.

The building was under construction and the pool was closed, so it was restrictive. But that's temporary.

our room was very clean and comfortable immediately upon walking in, sometimes, hotel rooms take a bit of warming up and getting used to. not this one, we both felt comfortable right away. everything was clean and presentable. the shower was nice also. with covid, they offered a brown bag breakfast that was appreciated .. bagel, string cheese, OJ, muffin

lots of homeless in the area, made us wonder about our choice, but we were pleasantly surprised. also, the elevator was a bit scary. (very slow and weren't sure if it was going to work or not, of course it always did) with covid, the pool and amenities are closed