Best Western Plus - King of Prussia

The staff was really friendly. We expected a continental breakfast, but it wound up being a full breakfast with eggs and breakfast meats. The location was great with a lot of restaurants in the area and an easy on/easy off route to Philly without actually having to stay in the city. The courtyard area was really nice and if it wasn't as cold on the days that we were there, we would've gone to the tables provided to sit and have a beverage or two.

Some of the bed skirts had food stains on them from previous guests but we weren't sleeping on the bed skirts so it wasn't a big deal. The key card reader outside the D entrance worked intermittently and it was difficult to try to get in while dragging an oxygen machine and luggage.

The breakfast was generous in amount and variety (including omelettes, cereal, fruit, drinks, and waffle-making). The room was quiet and comfortable. Once I figured the local routes that I used, I appreciated the convenience of the location. There is a shopping mall across a main state highway next to the property, a convenience store, restaurants, and a couple of gas stations all within walking distance.

I was sure I had chosen "pay on site" as payment option. I was expecting a request for my payment card. It was not requested. I guessed that the hotel used the pay in advance option, but I had to check my card to make sure. The amount was deducted, so I was relieved I did not have to do the reminding about paying.

Clean convenient friendly breakfast server and 2nd shift desk person was great

The 1st shift desk person was only interested in her personal call she was on the whole time I was waiting on my room we did get there early 12 o'clock for 3 o'clock check in but never have I been at a hotel I couldn't get in a little early we had reservations at 230 she said room would be ready around 2 got back around 130 she was still on phone said room wouldn't be ready until the 2nd shift desk clerk got there. She just did not want to do anything. I guess I need to stay with choice hotels if that's the way service is conducted at your hotels

Breakfast was very good and the person in charge was fantastic very friendly and on top of everything an exceptional employee. Staff was friendly. Fot us the location fit our purpose perfectly.

Asked for the room to be cleaned and it was not when we returned. They apologized and did it the next day. So we had to go to the front desk for towels and shampoo etc. Matress was horrible old and saggy. Westayed here before and the room last year was good.

Friendly staff. Clean rooms. Lovely meeting areas, common areas. I liked that the outer doors were locked, just main entrance door open so random people could not wander in. I didn't take advantage of the complimentary breakfast because I was going somewhere for breakfast but it looked like there were many choices.

I didn't like that I was locked in to my stay with no chance of receiving a refund if I had to cancel. What if myself or my husband became ill, there is a pandemic going on, and were unable to attend our family gathering. This is the only thing that was disappointing, but that really was a bookings.com thing, not best western, I think.

We needed to stay close to the bus stop for an early bus trip. We chose a 3 star hotel to be safe. The room was nice with quality furniture. The mattress had great support and was very comfortable. The breakfast was very nice with different choices and fresh fruit. The staff was very helpful.

The sink in our room didn't get ANY hot water until you ran the tub for a full minute! Door key didn't work in the inside lobby door.

Even though they are going through through a reconstruction, they are trying hard to give customers what they need. It was clean, and they offer a hot breakfast. It's our go to hotel when we're in the area.

Some amenities like a pool, etc aren't available. Breakfast room is now relocated on the 3rd floor.

The reservationist ,who also was there to check us in ,was professional, and helpful with our questions. The location was perfect for our appointments and being close to the King of Prussia Mall was a nice bonus.

Our room was not quite ready when we entered but, housekeeping got right on it while we attended an outing and our room was all finished when we returned. Great job housekeeping!

The staff was very helpful, professional and courteous. It was very Quiet and Peaceful. The location was 6mins away from the mall and a lot of shopping.

My room wasn't ready but I received another room quickly. Furniture was old but sturdy. My partner was sad that the microwave was in the room where breakfast was served.

Really, I can't find a spoken or written wards to express my deepest gratitude for that hotel, every thing is excellent I am getting used to travel a lot,I am very excited for this hotel

Nothing