Holiday Inn Express Hotel & Suites King of Prussia, an IHG Hotel

It was great to have the breakfast meal included with our lodging. It was basically the same each day, but nice variety and very tasty combination of hot and cold choices. Also liked having the 24 hour beverage service in the front lobby. Would be nice to add apple cider packets to the choices there, in addition to cocoa and coffee. Rooms were very clean and comfy, with great beds, and a good number of amenities included. Staff was helpful in arranging early check-in since we had arrived on a redeye flight with 3 hrs time zone difference, so we really needed a nap. Good location with access to main roads.

Would like to have the breakfast serving time extended a little. Some days a little rushed to get dressed and down to the dining room. Coffee was out one time I stopped to get a cup in front lobby. Staff would have brewed another pot, but I didn't have time to wait.

I booked through booking.com. I booked two rooms. I paid in advance. When I got to the hotel there was only one room reserved. I had to pay for the second room. I have been trying to contact booking.com to get my refund for my room that was not properly booked. My enormous frustration is I am still after two days trying to find a phone number or an email that actually works that allows me to contact booking.com to get my refund. This is absolutely the worst experience I have ever had with customer service for any company. I certainly will not use this service again as my experience has been terrible.

Lovely staff. Very helpful. Room was great. Fridge, microwave, Keurig. Big flat screen TV. Right across the street from the 5th largest mall in America and up the road from the King of Prussia famous inn/tavern; just 3 minutes away. George Washington slept there in 1777 before he bivouacked (tent) at Valley Forge!

The heat kept switching to A/C. We couldn't adjust it, so after several attempts in and out of bed, we turned it off.

The staff was great. Very efficient and friendly. I liked the little touches in the room, a flower made out of the tissues in the box and on the toilet paper on the roll. Really cute touch.

We moved one of the chairs in the rooms and there were several dead bugs on the floor under the light. You could tell they had been there a while because of how many there were. Need to make sure to move furniture to vacuum to ensure the floors are clean.

The breakfast was terrific -- especially those cinnamon buns that tasted just like the ones my mother used to make!

I couldn't think of anything. It was a most pleasant stay, especially after my very negative experience the previous two nights in a Best Western hotel in Harrisburg. That was really awful, and it is most unfortunate that I don't have an opportunity to write that on their evaluation!

The hotel was fine for what we needed. Late arrival, early departure. Clean room, comfortable bed. AC working well. Coffee available at 5 AM. Staff extremely helpful considering the fact that BOOKING.COM NEVER FORWARDED OUR RESERVATION TO THE HOTEL. CONSEQUENTLY WE WERE LUCKY TO GET THE LAST ROOM AVAILABLE WHICH WAS A HANDICAP ACCESSIBLE ROOM. Will not be using Booking.Com again.

Not having a room after making a reservation through BOOKIN.COM!!!

It was clean, and the workers were extremely pleasant very professional breakfast was delicious. Every time something was finish the kitchen would replace it immediately very nice felt like home  breakfast was delicious. Every time something was finish the kitchen would replace it immediately

Maybe the price little steep for one night 

The breakfast was good. Would have liked to see a waffle maker. A lot of the other places had waffle makers. Front desk was nice but wouldn’t say friendly. There were a lot of kids sports events going on ( which is why we were there) so some of that could’ve been from dealing with unbehaved children. Overall a nice experience

I was hesitant to book this place on other reviews but honestly we really enjoyed ourselves. Front desk was always kind and helpful, breakfast was good, we were comfortable. The beds were comfortable and mostly I loved how cool I could keep the room.

Could’ve been a little cleaner but it wasn’t awful, I’ve definitely seen worse so this wasn’t a make or break deal.

Friendly staff and nice size rooms with plenty of linens! Great location as well!

The keys deactivate promptly at 11am. There should be some grace period for deactivation day of check-out.