Extended Stay America Suites - Houston - Med. Ctr. - NRG Park - Kirby

The staff was absolutely excellent. We stayed due to the proximity to NRG stadium for a concert, and the staff was obviously overwhelmed by demand, but they had us in our room within 20 minutes of us checking in. Room was nice and spacious and the AC was great.

The breakfast was just a few breakfast bars and some coffee. That could’ve been better. They did have oatmeal, and that looked good.

The location was our primary goal, which was great. Near restaurants and the medical facilities for our appointment.

Room location, we asked for a ground floor but ended up getting a second floor room. However, from what we noticed the ground floor was occupied by long term or permanent residents.

The room had all of the amenities of a mini apartment.

There was no microwave in the room, and there was no restroom to use until we were checked into our room to use that bathroom. There should be a restroom available for guests to use upon entering a hotel instead of having to wait until they get to their room.

The staff was friendly but not enough to give me a discount. I had an issue with Rm.324 the heater was not working and it was cold. Lucky Terry offered extra blankets but it was still cold in the morning. The following morning we moved to Rm.124 it was much better. I would still appreciate a little discount for the first uncomfortable night.

No discount after an uncomfortable night

Coming in for a medical procedure. Able to perform prep like at home. Having the kitchen makes all the difference in the world for the person traveling with me.

Wish ac could be zoned a little more, toilet was temperamental in flushing with a maintenance man working weekend. The front clerk was stretched too far!

The room was okay, but when we came back the window was open, but the door was locked. Nothing was missing. The beds were a bit small, but the kitchen was big.

The beds could have been bigger, and there were unsupervised children running around. When we came back they were outside smoking cigarettes. Never saw any parents.

Full size refrigerator and location

The fact there was 1 real bed and then a pullout loveseat. Not very comfortable but ok. The size of the room for the amount that I paid....ridiculous

The location was perfect for me, because I was in Houston for a Taylor Swift concert ay NRG Stadium, so, I could walk at night after the concert to the hotel.

There was no a clean service to my room in the three nights I was there.

location was great since we were there for a texan game, parking was easy, lady at check in was great and funny.

there was a bit of a weird smell, kinda musky. had to buy some air fresheners to help.

I loved how friendly everyone was. Even the people staying there.

Breakfast was lacking. And there was a smell in the building and room. Hard to describe. Wasn’t a good smell. But wasn’t like an unbearable smell.