Houston Marriott Westchase

Great location hotel is dated but well kept and did not have that old and dingy feeling. Cleaning service was very nice and helpful and complimentary water is always appreciated

woke up early to use pool but pool was closed for maintenance…which hotel should have done at night while pool was closed…yes that might be more expensive but it was Labor Day weekend with lots of guest they should have gone above and beyond to not let that happen

Room, Cleanness, breakfast, pool, and jacuzzi. I enjoyed the environment. I liked the food. The food was delicious. The pool was big enough. It was easy to find parking space. It was easy to boo the room.

The checking staff at the front desk was not nice. I felt not welcome there. They did not explain how to get to the elevator until they saw me walking the opposite way. I hope they get e better customer service training. I hate the housekeeper waking me up at 8:36 a.m. I did not request it. It was hard for me to fall asleep and then she knocked on my door. I couldn't fall asleep again. The purpose to stay at the hotel was to get better rest because I had a big event the next day. I did not appreciate it at all.

Liked the location and the design of the hotel. I am familiar with the area and was great to come and go in a number of different directions and this is a nice big hotel.

Front desk issue. Also, Housekeeping still pandemic put the trash out in the hallway and no change of linen rules without special request. Housekeeping ignored someone else's trash in our room and so we arrived to stinky trash in the room. You could hear anyone in the hallway...any hour of the night.

the location, the organization and the proper maintenance of it.

some of the staff was so mean . For instance, i called the front desk to ask a question, and she was already giving me some attitude . I have to check her and asked her why she’s so upset. I needed a room service just to get the room rearranged and her attitude changed .

The location is good

I request blanket first night they told me there’s not available, 2 night the gave me 2 we’re 4 people and the blankets are to thin .no tissues inside the room , the Pool restroom no hand soap the are lower to charge your cell phone no power no sanitizer around , the breakfast menu few options . The Starbucks staff too rude I request more sugar and she was sarcastic about how my drink is sweet I don’t need more sugar and laugh of my friend pronunciation.

Location was perfect I was 15mins away from everywhere i needed to go. Check-in was easy & smooth. The guest room was roomy & comforatble.The self parking was very convient being that i drove in. The price was PERFECT for my last min stay

fitness club

air conditioner could be turned off at all. it continue blowing wind. breakfasts wasn’t complete at all and didn’t like how waiters distributed people all together with so much free space. they give you the check without asking so as to take you out of there.

Great, pool was nice did have some bugs and huge roaches out side but none inside the hotel which is all that matter to us. Kids loved the indoor out door pool, we thought that was very nice swimming thru both, we did wish the hours was longer then 9pm because the sign inside says 11. Awesome water pressure in the shower, nice tv, staff was friendly, and very nice elevator.

Bugs out side all around pool, these roaches are big and should be swept up frequently along with someone getting ant out the pool. The pool hours could be extended 9pm is to early. Other then that not much to dislike it was very nice

The location of the hotel was great

We asked them to come turn our refrigerator down in our room because it kept freezing our food and they never came to do it. We also asked them to turn up the heat in the hot tube and it took them hours to do that.

Big hotel, everyone was so kind and courteous, clean, room stayed cool in the Texas heat

Don't think you can do anything about it, but the doors slam when people go in and out of their room. Just very loud in the middle of the night