Keswick Hall

The hotel is beautiful. The rooms are very large and spacious. Joelle (not sure of spelling) at the front desk is fabulous. Pool area is gorgeous.

Inconsistency at the front desk. Some people were excellent and helpful and others were not. When we checked in, no one showed us the property map or explained anything about breakfasts etc. The person appeared to be knowledgeable but was very unfriendly. Also they made an error in our booking which they said they would change and then it was not taken care of at check out which resulted in being over charged. It was surprising that after speaking with the manager, they still had it wrong. The kitchen at the restaurant still needs to work out the kinks. We waited for 1 hour for food one morning and the server did not apologize. Eventually the manager took care of it. In general I would say that they are working out some kinks but it is a lovely place.

The landscaping was wonderful, nice spacious room, lovely pool area with an amazing view and a beautiful restaurant next door.

No coffee/tea making facilities in the room. Some of the staff lacked the professionalism one would expect at a resort like this. Leak in the ceiling of our room, WC door was too large to close. Loud and obnoxious music played at the pool, very off putting. No complimentary drinking water available at the pool.

Everything was amazing, really. The property is impeccably decorated and situated in the Virginia countryside. Dinner food and experience at Marigold was top notch. Tennis lesson with Tristan was really fun. Pool is gorgeous.

No complimentary coffee or tea at any time, despite really pricey rooms and $39 resort fee. Paid $5.47 for a smallish cup of coffee at The Counter. Additionally, a menu of resort activities to choose from in advance or on arrival would provide a better resort experience vs. simply a stay at a nice property.

After renovation, it lost all the charming historical family mansion atmosphere. It was white washed, sanitized and lost its charm and history and turned into a just another golf resort. The hotel does not run its own charming gracious restaurant as before but provided an new building for a chain trstaurant Marigold. Some parts are still under construction for instance, tennis courts and club house.

Squeaky clean room

The lobby bar and mixologist was great. Our waiter at Jean George was friendly and professional. The property oozes luxury. We were passing through and there just one night. Next trip will be longer and include golf - the course looks amazing.

Jean Georges restaurant was far more casual than we expected.

The hotel was beyond what we expected! The only real luxury hotel in or around Charlottesville. Exceptional service, gorgeous room with amazing views!

The only negative was that housekeeping was holding a loud conversation in the hallway at 7:30 am on a Sunday morning. Other than that, everything was perfect!

It was good

Restaurant wouldn’t substitute sides. Also the breakfast was overpriced for what it was. For that price they could give a little more food.

I like the staff who was very courteous, friendly, and always willing to help. I definitely will stay again.

There should be a honeymoon package.

Beautiful grounds, well kept, availability of health club, easy parking. Great location, quiet grounds, very private.

Location was great. Near historic sites

WiFi could have bee better. Little cudgel to connect and then not particularly fast