Sleep Inn & Suites Madison

Stayed in handicap accessible room and was excellent. Large room and bathroom. What I REALLY liked (and have never seen in other hotels I've stayed in) is that there was a doorbell outside my room (#319) and when it was rung, a very loud buzzer sounded and lights flashed brightly on and off from a special lighting device on the upper wall. I also thought that the complimentary bottles of water was an excellent idea! And there were even cuisine microwave foods (to buy but not all that expensive if you didn't want to go out) you could put in your microwave in your room. There was a nice selection of snacks by the main desk. Breakfast room is quite large and a very nice selection of hot and cold food items. Room very clean. We stayed here because it was just a 5 minute drive from the Val Galder pick up stop that I needed to catch in the morning.

My only negative comment here is that I didn't realize that I couldn't get a senior or AAA discount at the hotel because I went through Booking.com which is a third party (I was told). I would STRONGLY suggest that Booking.com offer discounts such as these or mention it on their site. I was told at the check in desk that had I gone directly through the hotel I would've been given that discount. But I was unfamiliar with any hotels in the area to spend time searching on my own so I went through Booking.com which was my first time using the website. However, in the future, I'll take the time to find hotels on my own in order to get the discount, which would've been $10 in my case, and for a senior, $10 is a good savings!

Fridge in room coffee in room excellent breakfast with waffles yogurts etc. I was impressed with the pillows— they had both firm and soft. Also impressed with the towels which were plentiful and great. The air conditioning was fabulous—got nice and cold (important in the hot summer heat) would definitely stay again! Oh they also had some frozen meals that you could purchase for your dinner.but Toby’s Supper Club is walkable too!

Initially a bit hard to find for a stranger to the area.

The very best was Renee? Rachel? I am sorry that I did not record her name but her service was unforgettable. Amazing service as she juggled the front desk and requests of incoming guests, along with a party going on in the breakfast room. She offered exceptional customer service. Our bed was comfy. The breakfast had an assortment. And the sweet girl helping there did not speak English. a lady spilled coffee and when this girl became aware of it (by my pointing) she dropped all and took care of the mess. again, kudos to the great service

As guests were checking out on Sunday, perhaps the manager was on duty? More in the back office than at the front desk. Guests needed assistance but had no way to get his attention. (They had been patiently waiting for him so I tried to get his attention!)

The pet rate was $10, and the check-in was super easy. I called ahead and asked to check in early, and when I arrived it was fast and painless. My family and I loved playing in the pool (with my 7-month-old), which had some basketball hoops and balls. The breakfast was nice. It had waffles, yogurt, grab-and-go Jimmy Dean sandwiches, juice, fruit, and coffee. They also had a laundry area. The beds were comfy, the room was clean and big (we did have a handicap-accessible room), the bathroom was large and very accessible to people who were sore from loading a moving truck, the A/C blew into the room and not the curtains, and it was overall the best hotel we've been in on our trip from Vermont to Appleton.

No hot breakfast, which may be a downside for some. In the handicap-accessible room, the shower spashed water all over the floor.

The staff was above and beyond kind and welcoming. That alone would have us coming back. On top of that, the hotel was clean and comfortable and the pool area was nice. Great for a few nights away with my family.

No real complaints, the coffee maker in my room didn't work, but wasn't difficult to get some from the breakfast area. Also, it would have been nice to have some adult only swim hours, but not a deal breaker.

The breakfast was perfect. Quality orange juice.

We were in the room, 131 by rhe pool and vending. We could hear talking throughout the night. I would suggest just informing guests about this, before they agree to that particular room.

The staff was very welcoming, when we asked for additional items, they went beyond by giving us more than asked. The accommodations meet all our needs. One thing, if any to change, would be more towel/hangers in bathroom for towels and wet swim suits. Loved everything else!!!

King bed room with sofa was very clean and spacious with 2 tvs for viewing for bed and sofa. Fridge and microwave included which was convenient for me. Very helpful staff

Bed was comfortable but pillows were very thick and fluffy for neck issues. I always travel with my own so it didn’t concern me but might others.

Clean and quiet, friendly staff, three exits to downtown Isthmus.

Breakfast was okay, the kind where the hot food is egg/cheese/ meat sandwiches to microwave, or waffle or oatmeal. I like the next level breakfast when I can get it, but this property was more affordable.

Staff was friendly. Price was reasonable for how nice our room was. The king bed came with 5 pillows, which is rare in my experience. The complimentary water bottles were also a bonus! We came into town via 90, so the location was also very convenient.