Holiday Inn Express & Suites Superior, an IHG Hotel

It wasn't bad but the elevators were filthy they hadn't been vacuumed for a very long time.... But I'm sure every hotel is short staffed.. No room cleaning until you check out ..our garbage was overflowing... Other people were setting it outside their door and it was never picked up... But over all it was OK... My sister and husband had stayed there so that's why we did....

There was no chance to even have your room cleaned if you wanted something you had to ask at the desk people have their garbage sitting outside their door for days... And wasn't picked up the elevator was filthy it hadn't been vacuumed for a long time.... Breakfast was appreciated and it was OK but the pancake machine was broke and ice machine was broke on the 2nd floor where we stayed....

The staff at the hotel worked hard to find our booking.com reservation, and even gave us a better rate because of how screwed up booking.com was and how long we had to wait to get things sorted out. We really appreciated this, but we also have serious concerns about using booking.com in the future.

booking.com booking.com booking.com booking.com booking.com booking.com booking.com booking.com booking.com booking.com booking.com booking.com booking.com booking.com -- will avoid ever using booking.com to reserve a hotel room in the future.

Breakfast and Location very good. We went there for the main reason of having access to a Hot Tub. We got there and the Hot Tub that we came there for was out of order. Why didn't they tell us that before we went there. We suffer with body pain alot and Hot Tubs help us. 🤬

WE WERE NOT INFORMED ABOUT THE HOT TUB!!!!!!!!!!!!

Location was great!!! Breakfast was really good!! Room size was perfect. Hotel was clean. Loved the view

No cinnamon rolls on 2 of the 3 mornings. Had to ask for clean towels as no one cleaned our room even with a 3 night stay/ No one explained we had to ask to have that done. Hot tub jets were wonky! one of the kids staying for soccer touney got bloody nose and bled all over the pool area and the pool area bathroom did not clean up when was told about it. Did not enforce quiet hours. charged 30.00 more than was quoted.

Was really impressed with the overall cleanliness of the property. I also was really impressed with the breakfast. Lots of choices and the food was good quality. The property was upfront about daily cleaning of the room- that it is only done on certain days by request. I appreciated the honesty and we set realistic expectations. The staff was also incredibly nice and helpful. Overall, for this being a 2-star hotel- I was impressed and happy.

Unfortunately, despite being in a non-smoking room- our room reeked of cigarette smoke. This was the most bothersome thing about our stay.

Location was fairly close to where we needed to be. Breakfast was very good.

We understand the facillity is under renovation, but it would have been nice to know that ahead of time. We only dissappointed with 1 thing and that was the hot tub didn't work, but that is a minor concern.

Nice location. Cool breeze from the lake. Staff overall very nice. Room was clean.

They say every room has a blow dryer so I didn’t bring one. My room didn’t have one and I requested one from two different desk clerks. They said they would find me one. Neither staff person found an extra blow dryer. I had to call them and they just said sorry they didn’t have one. Styling my hair was difficult during my trip. Also, the ice machine on my floor didn’t work. A guy staying there said it’s been out for a year. Don’t know if this is true. Stayed for three nights but no maid service. Had to get extra linens (wash cloths) from the desk.

Clean room and very good breakfast buffet.

Squeaky floors; was on 2nd floor and heard people above walking around in their room. Also heard, I suspect, their children jumping around. Sounded like a herd of elephants was above me.

Comfortable beds, great shower, plenty of towels, nice breakfast room, usual fitness room, nice pool room.

Jets in the hot tub were not working, no towels in the pool room, Nice selection of items for breakfast though not the freshest or tasty.

I The Perkins restaurant across the street was convenient. The dining area was nice for visiting with our friends also staying at the Motel, and the room was quite large and well appointed.

Due to the raving reviews, I was expecting the breakfast to have more variety than it did. I did not see the sign for omelets and it was not mentioned at the front desk or by any workers, so we were not aware of it. That would have made the breakfast special, rather than the run of the mill Continental.