Impeccable room with quality amenities (including moccona coffee), insanely comfortable beds, stunning views from 12th floor. The staff were absolutely brilliant and so friendly. Location was perfect with just a 7 minute commute via tram for those with cbd meetings.

Couldn’t think of a single thing.

Everything was wonderful. Friendly welcoming staff, modern decor, immaculately clean, huge rooms with full kitchen facilities, fantastic view, super comfy bed with dreamy pillows! Central location for trams to go all over Melbourne. We would definitely love to stay again.

Nothing.

Absolutely everything, spacious room, comfortable bed and balcony with views of the bay. In a surprising quiet area and great location with a tram stop only a couple of minutes walk to take you into the city.

very good hotel,staff were very helpfull,excellent place for breakfast just around the corner,recommended by hotel.

everything was good

The room are comfortable and clean and balcony view is nice. Location to travel places to places is easy. Walking to tram station is just 2 min walk. Staff are nice except one staff have bad attuite.

The bad attuite staff is not that helping as i lost my handphone on Uber and seek him for help. you know what he say? Oh i cant do anything that is his answer. So i ask him any uber phone number to contact? Than he just pass me the number and ask me to call myself and settle. I ask him can help me call and i can speak to them but he say he cannot call Uber hot line. and before this happen, i also ask him, can book for me Uber or Taxi for me. He say he cannot call for me. Is this the way of service to a gust that need help? I don't think so. But before i book this apartment, I read the feedback from gust that the staff are nice and service is good but not that true on his service when you need help. Very disappointed on his service and hopefully he can change his attitude for future.

Spacious room (Studio with seaview). Comfortable and clean. Good kitchenette, with kettle, microwave and toaster. Ask at reception if you require saucepans etc. no charge. Bathroom small with no bench space but not an issue as I used the desk in the room for my personal toiletries. Staff extremely friendly. Have found my go to accommodation when visiting Melbourne, and I've tried quite a few! I will definitely book this hotel again. Had an issue with the shower head dropping (couldn't tighten) notified reception and it was fixed immediately. Street parking bays outside easy if being picked up. I recommend you try this hotel, you won't be disappointed. I'm fussy when it comes to cleanliness and nothing to complain about here! Thanks Kylie for making my stay so pleasant.

Wish the restaurant had been open but apparently it will be in a few months time. In Queens Lane, to the right as you leave hotel is a great little coffee shop that does breakfast, lunch and drinks! Mr. Percival cafe and restaurant check it out! Location perfect for Albert Park Lake and trams into city.

The customer service was warm and welcoming along with the amazing room! The view was breathtaking and made for a spectacular overnight stay. We were upgraded from our original room which was a pleasant surprise. All in all, the staff and premises were accommodating and a pure delight!

Mainly, the fact that we had only booked for a night. Would definitely stay longer next time! One small factor, we could not locate the exhaust fan/switch in the bathroom. Nonetheless, the room aired out nicely with the breeze and fresh air from the balcony so not a complaint ☺️

Upon arrival, the manager Kylee was so inviting and friendly, it felt like I wasn't checking into a hotel but coming home. She was very friendly, kind and accommodating. The view was amazing, overlooking to Lake and the room was a corner suite and very spacious. The beds were comfortable and the room very clean.

I thought it strange that the room didn't have an external phone, we didnt need one but it was an odd details that I noticed. There were a couple of lights that didn't work and needed a bulb change in the bathroom and the main room and we weren't to sure about how the lights worked at first but we got there in the end.

The configuration of the room was perfect for us (a family of 3) as there was a clear separation between the two beds that ensured a respectable amount of privacy. We arrived much earlier than the official check-in time and the staff were more than happy to provide us with a room. The location is great as there's a tram stop right in front of the hotel.

The toilet door cannot be closed and does not have a lock which I thought was a bit of letdown.

Room was spacious and well set out. Nice views and comfy bed. Close to cafes and restaurants. Easy walking distance to the shrine and Botanic Gardens. Nice quiet areas with public transport close by. Loved our room and location. Clean, comfortable and affordable. We will be back!

Male staff member was uninterested in checking us in due to arriving slightly early. We were happy to fill out all the paperwork on arrival, but were told that they would text us when we should come back. No text message received, but female customer service officer was pleasant, polite and easy to deal with on our return. Room was great, but bathroom was a bit odd. Just a glass door between bedroom and bathroom. Could hear room mate attending to toilet needs. Lacks privacy. No restaurant at accommodation.