I recently had the pleasure of staying at Sapphire Bayil during my trip to Baku, and I must say, it exceeded all my expectations! The moment I stepped through the doors, I was greeted with warm smiles and impeccable service from the friendly and professional staff. ( Specially thanks to the Rustam and Seymur, i hope we will meet again)They truly went above and beyond to make my stay as comfortable and enjoyable as possible. My room was nothing short of amazing, with a cozy bed, elegant decor, and a breathtaking view of the cityscape. The attention to detail and cleanliness was impeccable, making me feel right at home. The complimentary Wi-Fi was fast and reliable, allowing me to stay connected with ease. The hotel's location was perfect, as it was just a stone's throw away from the city's top attractions, shops, and restaurants. This made exploring the area a breeze, and I was never short on things to do. One of the highlights of my stay was the scrumptious breakfast buffet offered every morning. The variety of delicious options was truly impressive, and the presentation was beautiful. I couldn't think of a better way to start my day! In conclusion, my experience at Sapphire Bayil has set a new standard for hospitality and I cannot recommend it highly enough. If you're planning to visit Baku, do yourself a favor and book a stay at this incredible establishment. You won't be disappointed!

Staff members are very kind, friendly and supportive. They responded very promptly to our complaint about the lack of cleaning. They quickly provided new towels that hadn’t been replaced and gave shower amenities that were missing. After our complaint about the noise, they politely explained that it would be noisy until 11:00 PM and there was no need to worry.

The mattress clearly had been used for many years. The only way to fix the dent in it was by placing a spare pillow under the mattress. By the way, the pillow smelled strongly of sweat and cigarettes and was not fresh either. On the ground floor, there is a restaurant where loud music plays until late hours.

We checked in at 4 AM due to late flights and the desk person, Abdulali, could not have been more helpful and welcoming. He even gave us his own bus pass with several fares prepaid, when we asked about the busses. Abdulali also promptly changed our room to one with two beds. The hotel is charming, with lovely antique furniture and beautiful chandeliers, and the rooms are large.

Only criticism of hotel is that rooms were not cleaned thoroughly each additional day.

actually everything

the road to the city center alway on heavy traffic and wasting the time

Amazing location very kind stuff and clean place as a couple we really enjoyed our stay highly recommend and special thanks from Mr Ar Rafi he really helped us and he is the kindest person i have ever meet thank you sapphire team

The king apartments. The apartment has exceptional design. The room.is very clean and was cleaned every day. The hotel is not situated in the center, but this is good for us, because we had sweet dreams all night. We used bolt taxi and had reached center during 5-10 minutes. There were good restaurants and bars near hotel. The staff was very friendly and try to help us. We enjoyed staying in the hotel and we will recommend to stay in the hotel.

Very nice and warm welcome at the reception desk, as well as the bellman is so professional. It’s obvious that the guys love their job! Big and clean rooms, nice breakfast. Overall professional treatment by the staff, definitely we will come back.

Excellent service, hospitality 5 star. Wanted to mention the positive attitude of Mr. Rustom, front desk officer who was always smiling, kind, polite and accomodating. Kudos to room service staff as well. Overall 5 star treatment offered by the hotel. Highly recommended. Thanks.

Nothing

Amazing hotel with gorgeous interiors to be honest i travelled a lot, but this boutique hotel was the most beautiful and cozy from all i have seen. Very pleased with service and friendliness of staff. Location was very good, near by fantastic restaurant Mangal, highly recommended to visit.

The staff was incredibly kind and generous, they gave us a free upgrade from our standard room to the deluxe room and offered complementary breakfast. otherwise, the hotel has a very unique interior, spacious rooms, excellent location, and well-maintained facilities