Very good location, I had a sea view room on top floor - was an amazing view ! For me very important- pet friendly hotels, Baku Four Seasons one of the most friendly , prepared and organised hotels I saw for traveling with a dog , bravo for this service that you provide ( bed, food, plates, diapers , plus the bed was pink because hotel asked in advance gender of the dog ). Also general manager Bob was super friendly! Concierge booked us everything in advance , and made all reservations - 10 out of 10 service! Thank you

I was badly surprised with room service ( housekeeping) I’m sorry but you need to request every thing - soap , toothpaste, toothbrushes, and I’m pretty sorry but you need to request toilet brush. All cosmetics in bathroom from different brands, in shower one brand , on sink another, the body cream third . Well not really Four seasons chain level. I would definitely change house keeping manager because it’s a mess there .

Excellent location together with an amazing service. The hotel is gorgeous. From the first minute to the last hour of your staying you would feel that you are special one. Nice SPA. Wide selection of tea is available for more relaxed time in hamam, sauna or hot jacuzzi. Big indoor pool with jacuzzi and panoramic ceiling. Very good breakfast (expensive but worth it). If possible book your room with Old city of Baku view. It’s stunning. Staff is doing their best to make you feel comfortable and happy.

Even if you face any difficulties the Hotel team will solve it. Just enjoy your staying:)

+This is the best location to visit most of the attractions in Old City. Everything is 10-15 minute walk (except Hyder Aliyev Culture Center, which IMHO is the standout attraction in Baku ) + property has beautiful interiors, very charming classical themes . Grand lobby, magnificent pool + hot tub + process for customer interaction are strong. The hotel checked about the purpose of our stay via what’s app and then decorated the room tastefully to help us celebrate the occasion. + old city view is fantastic, we had a balcony that enabled us to soak in the beautiful night scape. Especially, graphics on the flame towers

- Dinner at the Italian restaurant zeffrano was disappointing. Not at all in league of other dinning options in Baku. Not value for money - maintenance in SPA area is not keeping up. Steam room door was grinding on the floor and hard to open. The inner door of the sauna was rusted. Biggest bummer is that spa is segregated as male female. Where as Ritz Carlton does Family and Adults segregation. IMHO, the latter works best for modern times. - Concierge was diligent but not delightful. We need suggestions not just answers. Provide alternatives, for activities when possible.

The hotel is in an excellent location opposite the sea front and behind the hotel is the Old City. The facilities are as you would expect from a 5-Star hotel, but it was the genuinely friendly, helpful and outstanding staff that made such a difference to other comparable establishments. I can not praise them enough. A bonus was also the well-stocked cigar bar "Bentley's", with the best cigar selection in Baku. I am well-traveled, however, in terms of service, this was the best hotel experience I ever had and I look forward staying in the Four Season in Baku again.

The staff are amazing and they offered us complementary drink because rooms were not ready when we arrived. They also offered us great compensation including free lunch due to some inconvenience of a trip booked by the hotel. Rooms are very clean and comfortable. the swimming pool is great and very clean. the facilities in general are amazing. The hotel manager was very helpful and understanding. Location is perfect.

Nothing

The property is in a fantastic location. The rooms were beautiful and cleaning was to a very high standard. When faced with a couple of issues they were dealt with and resolved straight away. Management were on site and easy to speak to.

We had a few language barriers when ordering room service. Two days in a row, the wrong orders came for breakfast. Other than that, the whole stay was truly amazing.

Luxury hotel in all senses. Comfortable well maintained rooms. Good spa zone , actually building inside the building Very nice Zaferrano restaurant with lavish Sunday brbrunch Cigar bar is available Location is just what you need for sightseeing and shopping

1) UnionPay cards are not accepted though some of top 10 Azeri banks work with that payment system. The hotel should consider partnering such bank for the convenience of clients. 2) Water in the pool was far warmer than 28C declared at the pool’s entrance. For sport swimming such high temperature is harmful. 3) 50$ for a glass of regular brut Moet champagne looks somewhat overpriced

Everything is more than perfect

nothing

Overall a nice hotel to stay at. The breakfast at the hotel is very nice, a bit limited in menu, but nice nonetheless. Rooms are spacious and the service of most of the staff is welcoming. Especially Taimur at the restaurant who was extremely warm and helpful. Location is great, right next to old town. Because we had 2 strollers we would take a taxi into old town, but its easy to walk there too. The indoor swimming pool and jacuzzi is fantastic, we used to go every morning when there was no one. Concierge was overall helpful in planning how we would spend our 3 days. I would to so far as to say that the hotel was the highlight of our trip to Baku. Rooms are spacious.

The main thing we were disappointed in is that we repeatdelg asked for a room with a view (any view, there’s sea side, old town etc), and we got a room basically overlooking a wall about 10 meters in front of us, as our connecting rooms were along some niche in the building structure. The hotel was not busy so it botheted us that even after requesting, being early for checkin, there was no consideration for that. We even asked at check in and the lady smiles and says yes its a nice view. Regarding the spa, this was dissapointing as we provided 2 day options and times and we did’t get either one, but importantly no one bothered to follow up about it with us until we asked multiple more times. We didn't end up going due to availability.

Great location , great rooms , wonderful breakfast

The concerjage service felt a bit ineffecient , i was expecting more of a 5 star hotel , 4 seasons in particular . Despite that i enjoyed the stay especially the suit upgrade was outstanding . I will Definetly book it again next time i visit Baku .