The suite was amazing. Spacious, comfortable bed and had an amazing view from the 9th floor. We were allowed to bring our small pet for which we were grateful. Breakfast is the best we have ever had in any hotel in the world. The Spa wellness was amazing too. Finally, the smell in the room was really nice, like a mix of exclusive niche fragrances...or maybe that was my beautiful partner.

We were charged for drinking two mini bottles of alcohol and one can of soda from the mini bar while we were 100% sure we didn't take anything from the mini bar, because we brought our own bottle of JW Blue Label. It was just a small amount so we let it go, but it's not correct. People make mistakes. We forgive them. But we can't rate this stay with a 10 anymore.

The hotel is great, wonderful views of the Caspian Sea and city. A short taxi ride into city centre or walk via the park across the street. Welcoming and friendly staff.

The staff were great but the reception does become very busy at times and the wait can be frustrating.

Fairmont Flame Towers in Baku is an exceptional luxury hotel that truly sets the standard for five-star hospitality. One of the shining stars at Fairmont Flame Towers is Elgun, a member of the staff who truly goes above and beyond to ensure guests feel pampered and well taken care of. Elgun's dedication to providing top-notch service is evident in every interaction, from the warm welcome at check-in to the personalized attention throughout the stay. The rooms are beautifully appointed and offer breathtaking views of Baku's city skyline and the Caspian Sea. The hotel's restaurans serve up a delectable range of culinary delights, from local Azerbaijani dishes to international favorites, all prepared to perfection. Overall, Fairmont Flame Towers, with Elgun's exceptional service, is a true gem in Baku and a must-visit for anyone looking for a luxurious and unforgettable stay. I highly recommend this hotel for an unparalleled experience in hospitality and comfort.

Upon arriving at Fairmont Baku, I was first impressed by the dimensions of the lobby. Like the design of the building, it is modern, with a very high ceiling and a huge chandelier in the center. The hotel is ideally located - on a hill - visible from anywhere in Baku. The rooms at Fairmont Baku Flame Towers are spacious enough and offer great views. This is not uncommon with other luxury hotels in Baku, some of the best hotels have great views of the boulevard and the Caspian Sea, but the Fairmont is a step above the rest as it is on a hill so the views are panoramic. Interestingly, during check in, the nice receptionist informed me that as a birthday gift, Fairmont was giving me a free upgrade to a premium room with an ocean view. The room was very spacious, with large and very comfortable beds. A huge bathroom with a massive shower in which you can dance and a solid bathtub. I love everything in this hotel. One of the best stays of my life!

I had splendid and pleasant stay at the hotel; the rooms were pretty good with all needed facilities despite there was a difference in size of the rooms while the price remains with no change. The hotel facilities are above expectations where there is very big Spa and also the breakfast was excellent with many choices. The staff specially concierge are very helpful and would go extra mile to satisfy the customer, Special thanks to Jamal and Yunis.

The only concern is that the hotel is slightly away from the city with minimum services around also the heating system makes the room very warm without any ability to reduce the temperature below 21.

Overal it was a once in a life time experience to stay in the Fairmont Flame towers. We enjoyed the atmosphere, stunning view in the bar, excellent staff and spacious room with ultra comfortable beds

However the hotel is like some other projects in the city not wel maintained. In the Spa: towels on the beds are being reused for all guest, broken handrail (unsafe), permanent stains on the carpets, mold and rust throughout the Spa. I stayed there for an afternoon and did not see any staff in the pool area to check or do the cleanliness. I’m used to other standards. In the room: permanent stains on seats and desk, limed taps and old light system. in a 5 star hotel I expect not only that the staff is helpful and friendly, but that the quality of the materials and the cleanliness are also in order. sad feelings afterwards, next time I will take another hotel in town.

The service and attitude of the staff, especially Mr. Orkhan Mammadov and Shahin Ismayilov helped me a lot. I booked 3 rooms for friends coming from China, Russia and Pakistan. Mr. Orkhan arranged welcome note in mother language of the guests with fruit plate. My friends were very surprised and satisfied. One of them is not first time staying there and the only reason is service of the staff.

Only the price is getting higher and higher. Because for the same room, same month last year I have booked for 30 percent less price. I don't know if it was speciality or something but feels like price is getting higher very quickly.

We stayed at Fairmont Baku from 1st to 9th Dec 2023. Absolutely everything is stunning about this hotel. It was truly my home away from home for the period of my stay. All the staff was very attentive to detail and helpful. Great shisha in the bar on the 1st floor.

The restaurant on the 15th floor is rather average and is not worth visiting. Average service and food.

We had the most remarkable 1-week stay at the luxurious Fairmont Baku hotel. The staff's exceptional professionalism left an indelible mark, ensuring every moment was a seamless delight. From the warm greetings to their attentive service and the delicious breakfast, they truly made us feel like we were at home. The attention to detail and personalized care were second to none, a truly unforgettable experience. Special thanks to Mr. Zaur for turning our stay into a cherished memory. Regards, Rouzmehr

The property was quite spacious and clean. I liked the fact that there were 2 different rooms, as one was an office one and the other was bedroom. It contained everything you would expect from an hotel room. And the view from windows was amazing.

We couldn’t find the hair dryer easily, and the instructions to connect to Wi-Fi were not available. We had to call the reception for the info. I believe it would be really great if you can write an A4 paper with all the stuff the room contains.