The suite was amazing. Spacious, comfortable bed and had an amazing view from the 9th floor. We were allowed to bring our small pet for which we were grateful. Breakfast is the best we have ever had in any hotel in the world. The Spa wellness was amazing too. Finally, the smell in the room was really nice, like a mix of exclusive niche fragrances...or maybe that was my beautiful partner.

We were charged for drinking two mini bottles of alcohol and one can of soda from the mini bar while we were 100% sure we didn't take anything from the mini bar, because we brought our own bottle of JW Blue Label. It was just a small amount so we let it go, but it's not correct. People make mistakes. We forgive them. But we can't rate this stay with a 10 anymore.

The room was spacious and it had a beautiful view of the Caspian sea, the bed was very comfortable. The staff were very kind and ready to help. The gym was pretty good for a hotel.

The location is a bit far and uphill from the old city - it is still walkable distance wise but not comfortable, whereas traffic was quite heavy day and night. The lobby restaurant was practically the only one which was always open, staff was very kind and food good, but menu limited so it got repetitive after a few days. The sushi bar was too dark, more a bar than a restaurant. There were no hairdresser or other beauty services at the spa, allegedly because of lack of staff. Outside pool and ambience a bit underwhelming.

The hotel is great, wonderful views of the Caspian Sea and city. A short taxi ride into city centre or walk via the park across the street. Welcoming and friendly staff.

The staff were great but the reception does become very busy at times and the wait can be frustrating.

Amazing View on Baku by night. The towers lightning at night from outdoor swimming pool looks amazing, what a pity the water in the pool was cold to swim. The size of the room is amazing, more than any other average room size. Bed is pretty comfortable, the bathroom is big and has enough space to put all your stuff and cosmetics, the shower is pretty large however the water stream could be better. What I like about the room is the wardrobe which gives a lot of space to put all the clothes and luggage, it is good and convenient solution. The stuff is extremely polite and well manners, smiling and eager to help:-) both at the reception desk and on the breakfast area. The lady who is manager is very energetic and truly adorable with the help and service she provides :-) however I was a bit disjointed with the breakfast restaurant which seems to not have enough space for all the guest considering the amount of rooms/guests, thus at the time we arrived to the breakfast (the breakfast is nice but I would expect more from this standard of hotel) we heard there is no space and they can offer the breakfast in the room instead ....also at the time we arrived there was a welcome stuff - sweets and fruits left in our room which I found very charming however after w while someone from the stuff came to the room to take back all the stuff claiming it is a mistake...it was really awkward situation which I found not very kind to put a gust in very uncomfortable position....good we did;t taste anything yet ...:-)

cold water in the outdoor swimming pool

Fairmont Flame Towers in Baku is an exceptional luxury hotel that truly sets the standard for five-star hospitality. One of the shining stars at Fairmont Flame Towers is Elgun, a member of the staff who truly goes above and beyond to ensure guests feel pampered and well taken care of. Elgun's dedication to providing top-notch service is evident in every interaction, from the warm welcome at check-in to the personalized attention throughout the stay. The rooms are beautifully appointed and offer breathtaking views of Baku's city skyline and the Caspian Sea. The hotel's restaurans serve up a delectable range of culinary delights, from local Azerbaijani dishes to international favorites, all prepared to perfection. Overall, Fairmont Flame Towers, with Elgun's exceptional service, is a true gem in Baku and a must-visit for anyone looking for a luxurious and unforgettable stay. I highly recommend this hotel for an unparalleled experience in hospitality and comfort.

Upon arriving at Fairmont Baku, I was first impressed by the dimensions of the lobby. Like the design of the building, it is modern, with a very high ceiling and a huge chandelier in the center. The hotel is ideally located - on a hill - visible from anywhere in Baku. The rooms at Fairmont Baku Flame Towers are spacious enough and offer great views. This is not uncommon with other luxury hotels in Baku, some of the best hotels have great views of the boulevard and the Caspian Sea, but the Fairmont is a step above the rest as it is on a hill so the views are panoramic. Interestingly, during check in, the nice receptionist informed me that as a birthday gift, Fairmont was giving me a free upgrade to a premium room with an ocean view. The room was very spacious, with large and very comfortable beds. A huge bathroom with a massive shower in which you can dance and a solid bathtub. I love everything in this hotel. One of the best stays of my life!

I had splendid and pleasant stay at the hotel; the rooms were pretty good with all needed facilities despite there was a difference in size of the rooms while the price remains with no change. The hotel facilities are above expectations where there is very big Spa and also the breakfast was excellent with many choices. The staff specially concierge are very helpful and would go extra mile to satisfy the customer, Special thanks to Jamal and Yunis.

The only concern is that the hotel is slightly away from the city with minimum services around also the heating system makes the room very warm without any ability to reduce the temperature below 21.

Overal it was a once in a life time experience to stay in the Fairmont Flame towers. We enjoyed the atmosphere, stunning view in the bar, excellent staff and spacious room with ultra comfortable beds

However the hotel is like some other projects in the city not wel maintained. In the Spa: towels on the beds are being reused for all guest, broken handrail (unsafe), permanent stains on the carpets, mold and rust throughout the Spa. I stayed there for an afternoon and did not see any staff in the pool area to check or do the cleanliness. I’m used to other standards. In the room: permanent stains on seats and desk, limed taps and old light system. in a 5 star hotel I expect not only that the staff is helpful and friendly, but that the quality of the materials and the cleanliness are also in order. sad feelings afterwards, next time I will take another hotel in town.

We stayed at Fairmont Baku from 1st to 9th Dec 2023. Absolutely everything is stunning about this hotel. It was truly my home away from home for the period of my stay. All the staff was very attentive to detail and helpful. Great shisha in the bar on the 1st floor.

The restaurant on the 15th floor is rather average and is not worth visiting. Average service and food.

The service and attitude of the staff, especially Mr. Orkhan Mammadov and Shahin Ismayilov helped me a lot. I booked 3 rooms for friends coming from China, Russia and Pakistan. Mr. Orkhan arranged welcome note in mother language of the guests with fruit plate. My friends were very surprised and satisfied. One of them is not first time staying there and the only reason is service of the staff.

Only the price is getting higher and higher. Because for the same room, same month last year I have booked for 30 percent less price. I don't know if it was speciality or something but feels like price is getting higher very quickly.