easy access clean

I didn’t appreciate the fact that I came in person and explained to Jutti (not sure if I’m spelling it right) that I wanted to make sure that my nephew Matthew wasn’t stressed about checking in or checking out. it was enough that he and his wife were attending the wedding. I specifically told him to charge the room to me. I was at the hotel just after 10 am on Saturday May 13. Matthew was asked to give his credit card for a deposit. I asked Jutti to make sure that this doesn’t happen. How could he forget 2 hrs later.

This is my 6th week visit to this hotel. The staff is lovely and the room is good.

I had a towel I brought from home that was pink and it was hanging on the back of my door and it went missing last week. I asked the front desk staff and they said they couldn't find it. I thought anything hanging (back of bathroom door) was NOT to be touched hence why i left it there, but now im worried OTHER things will go missing from my room. I am here again this week so I'm hoping it is returned to me.

The hotels is in a great location. It's away from heavy traffic. The back of the hotel has a lovely view of trees and a creek with lots of birds. The hotel entrance is welcoming, easy access to the rooms and a bar, restaurant located at the entrance. Very convenient. Our room was clean and had everything we need; coffee maker, refrigerator. The bathroom was clean and had the right amount of towels and soaps and paper cups.

Unfortunately, the bed blankets should be changed. The padding in between quilted sections have all bunched up making it extremely uncomfortable. The bed itself is quite soft but some people like it like that and it didn't stop me from falling asleep. The walls must be quite thin because we could hear everything. The people in the room next to ours which happens to be an adjoining room were so loud when they arrived at their room at 12:30am. Near to 1am, I did call out for them to be quiet and to my surprise, it worked! We did have a good night's sleep.

Well serviced and maintained hotel with all necessary amenities .9

Not the easiest location to find, no “heads -up Signage” to advise where & when to turn off the 400, particularly if you are a stranger to Ont. and the madness / volumes of the traffic on the 400 & 401 Highways!!! Not many attractive dining options in the immediate area!

Easy to get to and not in an overly busy area.

Didn’t get clear instructions regarding breakfast and that little square of paper with breakfast options on it. Had no idea where it needed to be submitted to and how to redeem it. Also didn’t like the little Bar Area that was 30ft from reception and not separated by a wall. when we checked in, there were about 15 extremely loud adults there who appeared to be drinking (e we think they were drinking, not sure what was going on, but they had beverages and were very loud). we couldn’t hear anything the concierge was saying during check-in. It didn’t set a good tone for a first impression as you walk through the door.

Comfortable rooms, convenient location. Welcoming & friendly staff

The hotel provided soap, shampoo, etc was convenient but had a strong masculine odor that didn’t really appeal to me. However I do appreciate the focus on sustainability.

it was in a convenient location. friendly and helpful staff. Had food available. only thing I didn’t like was location of room. should have asked to change. too close to restaurant and entrance. a lot of noise. but that was on me.

it was all good

The beds were very comfortable and the room itself and bathroom were clean and updated. Great value for money. Did not use the restaurant/bar but it was located very conveniently in the foyer area. Would highly recommend.

It had everything we needed for a comfortable stay. The rooms were clean and spacious and the staff was friendly and helpful.

We have nothing negative to say.

Front desk staff were very friendly and helpful. Room was clean and comfortable.

The breakfast was not great. It was convenient, but I'd recommend going elsewhere to eat if you have the time.