The room was very clean and the attention of the personel was amazing. Even though some days there were not many options at breakfast for us as vegans, they managed to make some things out of menu for us. We really appreciate their kindness and their willigness to make us feel as comfortable as possible.

The lack of vegan options at breakfast. Some days they didn't even have vegetable milk. That's an option they manage, however you need to ask for it, so many people don't know it and as a result the demand for this option is low.

During the booking, I humbly requested to see a possibility to decorate our room for our wedding anniversary. The hotel staffs did a wonderful job decorating the room and helped me out to keeping the surprise till my wife opened the room. This Hotel exceeded our expectations: staffs were friendly, breakfast buffet was good, the view from the breakfast place to the port was great. Whenever we are in Cartagena, we will be looking to book this hotel.

The narrow steep parking garage entrance was challenging to me. So we decided not to take the car out regularly.

The room was nice and clean and the bed very comfortable!!! Breakfast the best! Very friendly and helpfull staff by the frontdesk!!

It felt a little tense when the director/ manager was on the property. No airco in the Lobby and not enough comfortable place to chill in the lobby.

Staff at this hotel is super professional and very friendly. They make you feel welcome and appreciated as guest. Hotel is very clean , good breakfast and comfortable overall. The location was good for us to either walk to the walled city (40min) or take a super affordable quick taxi ride (15min).

Everything was great

The breakfast was ok . However for transportation I think they should have some taxi men available to the hotel with a standard cost in fare. We were really disappointed with the difference in fare for the same distance & location

Pool opening hours should be later

The king bed was huge and very very comfortable. There was no noise in the hotel and the swimming pool was warm to swim in. The breakfast each morning was varied and amazing. The staff was friendly.

The location is a little further from the central area of the city which can be a pro and a con. No restaurants nearby. The single room without a city view had more room than the single room with a city view.

Good sized rooms with comfortable beds, fast internet. Good breakfast on the 10th floor with nice views. Small but good pool, as well as gym. Friendly staff.

No possibility to open a window in the room, location is a 25 min walk to Getsemani or a quick taxi ride (~8-10k COP).

very clean, very comfortable. Manuel was extremely nice and helped me out very well. the next day also the person in charge was so nice

they don’t have services for the luggage. the people in reception were kind enough to help me out but it was not their job to do so. I’d say that was the only thing I didn’t like

absolutely amazing experience!!!l The staff at this property is absolutely amazing! rooms are very spacious and clean. breakfast was nice and the staff in the breakfast restaurant was very nice and helpful..

nothing to complain about

Very knowledgeable staff, great recommendations for restaurants, accomodation for earlier check in and out

It was hard to call the hotel, the hotel number in the email does not work just like that. I needed to add 605 before the number