Beautiful room which was serviced twice a day every day by an exceptionally helpful housekeeping lady, all common areas of the hotel kept clean and tidy, excellent selection of drinks and cocktails available as part of the AI offer, food on offer in both the buffet and a la carte restaurants was very high quality and was always fresh. Every single member of staff I came into contact with during my stay was friendly and helpful and really went out of their way to please guests. Clean pools with allocated sun-loungers for the duration of my stay (some people don't seem keen on having allocated beds but for me it was amazing, didn't matter that I didn't get the pool until 11am on a morning my space was there waiting for me.... I cannot understand anyone who would prefers to get up of the crack of dawn to 'bagsy' a spot!) Sun loungers reasonably spread out so not all squished together like sardines. Staff collecting empty glasses from around the pool all day everyday so it always felt clean and tidy. Most of the sunbathing and poolside areas were no-smoking with allocated places outside for people to smoke so not surrounded by cigarette smoke and dirty ashtrays.

I can't think of anything really. If I was being picky I would say the view from my balcony wasn't very attractive (rooftop and carpark) however I did not book/pay for a room with a pool or sea view so I can't grumble about this!

The staff was wonderful. The pools and private beach were great. The location close to the harbor, the archeological museum and the water park was wonderful for our family. The family room suite was basic but comfortable. Food was also good. My daughter loved the 50s diner and the little water slides.

There was absolutely no view even though we booked and paid for a sea view. All we could see was a roof below us, so we really didnt enjoy the balcony. Also you have to pay for the teens club which seemed unnecessary when youre "all inclusive" - my daughter went there to play computer games.

The hotel was wonderful in every aspect. Spotlessly clean and looks newly renovated. Very fast and efficient check in, lovely spacious rooms (we were in 3108 which had a pool and side sea view). Fantastic breakfast buffet choice. The breakfast omelette and eggs Benedict were lovely. Buffet lunch and dinner were also excellent. Lots of variety and nicely cooked. The Italian restaurant Garibaldi was fantastic and highly recommended. Spa and indoor pool were great (indoor pool a bit small if too many people are in there), lots of outside pool choice and no issues with the availability of towels or loungers, super friendly staff everywhere. We are going to book again for next year.

Indoor pool a little small (but this is a minor niggle, because the outside pool was huge and the beach very close by).

Although some things weren't available due to it being winter season this did not impact on our stay . We got an upgraded room. Staff were helpful and friendly. The themed nights in the restaurant were excellent with lots of choice. Being seated in the restaurant so not having to fight for a table was fab. The snackeria and rock and roll restaurant offered the option if you didn't fancy the main dining hall and were good. We really enjoyed our stay thank you x

We loved everything but our room could be quite noisy at busy times in the indoor pool and of an evening when people returned to there rooms but this didn't make our stay any less enjoyable. Also we would have liked to try the Italian restaurant but this was only available on all inclusive 7 night stays. We very much enjoyed our stay and hope to return soon x

The all inclusive package has a great verity of drinks and places to eat. There are plenty of beds around the pool. Our 4.5 year old enjoyed the kids club. The staff were kind and the front desk were helpful. There is a nice sidewalk from the pool area and after about 25 minutes you get to a center with some restaurants and shops.

The water slides are relatively short and slow and the kids got bored of them quickly. The food in the italian restaurant was not good enough however the atmosphere there is great (no kids) so it compensated for that. It was hard to get places for the special restaurants but the main dining room was good enough.

We liked everything. Dining was very good, drinks were of high quality. Parasols were allocated by the staff the first day- ideal for staying in the beachfront hotel, no rush for the first lines or so. American restaurant serves one of the best burgers we tried. Main restaurant serves quality food, but could be more fish and sea food. Many swimming pools, but not heated, so were cold during our stay. Inside pool quite small. SPA massages were carried out by high level personell, but You have to book them even before Your arrival, otherwise fully booked. Would definately come again and reccomend to everybody.

Just minor thing- Michelin chefs, as they are positioned, should try food at Captains deck- meat overcooked, not seasoned, dry. No local fish or seafood, like calamary,

Τhe facilities and the location. The welcome of the staff

Very noisy staff at the restaurant especially at dinner!!!They wanted to get rid of the guests even from 9pm in order to set the tables for the breakfast.Talking loud screaming actually to each other, making terrible noise with the glasses and plates collected.

Food: Some dishes are quite sophisticated. Given my dietary restrictions I was not expecting much, but I received an attention worth mentioning. Michalis was very patient and accommodating. Staff is kind and friendly and went beyond the call of duty when asking for special requests. The tennis court is a great bonus. Very well maintained.

The room had no A/C. I know it's winter, but if it's hot, it's hot. We had to leave the room during the day. On the other hand, the outdoor swimming pool was cool enough to keep people away from it, hence the indoor pool was crowded.

First of all, the resort is amazing!! The staff, the room, the pools, the staff, the food, the beach, did I mention the staff?? The allocation of sunbeds - why doesn't it work all over the world?? Great idea! My wife and daughter are vegans, which made us a bit concerned about the food and snacks they'll get there. Happily, they do have some maekwd vegan dishes, but the veriaty of them could be better. Uppon arrival we had a meeting with the Chef which was outstanding. Him and the whole kitchen staff did their best to make us special dishes for all meals. A big thanks for the great effort. Regarding the "a la carte'" restaurants, it's pretty impossible to get a table so we just gave up. The snackeria was great for me, but for vegans there's not so much to do there. It's a shame because having some vegan chocolate ice cream is not so tough to find these days. To summarize it all, we had a great time. The kids will remember this vacation for a long time (so do the grownups). Definitely recommend it. Even for vegans!

As mentioned above, the veriaty of vegan food in the buffet and snackeria could be me better. It's really simple to take care of that (relevant also to lectose allergies..). Other than that - everything was amazing.

The place is beautiful. A slice of paradise. The food and the ambiance is perfect. The room was huge (fisherman's terrace). Antonis in the main restaurant is an absolute credit to the hotel and quite possibly the best member of staff there. He's so smiley, happy and seems to thoroughly enjoy his job. The beds are some of the comfiest I've ever slept on. The room was huge, lots of space.

Service in the buffet restaurant and the you & me bar wasn't great. In the bar we waited over 20 minutes for a drink on a few occasions. In the buffet restaurant the staff were slow at clearing tables and didn't look happy. We did however speak to the Operations manager and the restaurant manager about this and I'm sure they will address the poor service.