I love the aesthetic of the interior decoration. The staff is very welcoming and professional. The pool is also amazing and there are so many restaurants to dine in. The gym was also great.

They need a mixologist and fruits to make certain mixed beverages. They also need an entertainment group to do daily and nightly activities at pool like Temptation Cancun. It is an adult hotel and we are on vacation so there should be activities that make us want to stay at the hotel all day all night and also the activities should make us do things we wouldn't normally do all in the name of fun, pleasure and entertainment.

Food was excellent. A great choice in restaurants. All bar/entertainment staff were excellent and very friendly. Kyash was a massive highlight he really made the holiday. Fantastic pool area.

The staff were excellent: there was an incident with some rude/violent guests and the staff were targeted. I was disappointed to see the guests not removed from the property and I didn’t feel like the staff were supported. They had to continue serving these people who were absolutely vile and totally intimidating. I feel the management should have taken much better care of their staff. The cabanas were lovely - but better roofs that stayed in place would be good!

Big property, well maintained. I loved the lazy river and bowling options. The ice cream stall was great. So many things to do. I had the options to visit the neighboring resort (Ocean Coral Spring). My room was amazing. Nice and big. The mini bar had ALOT of options. I booked a Privilge package and had butler service and a dedicated lounge and restaurant area as well as beach area. The staff made my visit fun and enjoyable. Everyday we had games and triva poolside. The drinks were amazing. Love the fact they played music for hours poolside. The location isn't bad. The food was good. Different options available. They also had a club that was good. The dj actually played good music and the vibes were litttt. It wasn't your typical 2 hr party. It lasted twice that. The welcome package I got was also nice.

There wasn't really anything I disliked.

I really enjoyed the buffet at Martha's. I wish they offered more of a variety. Also, one of the restaurants stay open late which I think is a plus.

I wish there were more food options for snacking. Unless it was breakfast, lunch, or dinner it seemed impossible to find something to eat. Be careful though, a family member cut her foot on glass in her swim up on our first day there. Also, another family member has broken glass from a wine stem in her food at Sakura.

Beautiful resort. Newly renovated Private beach

They need to work out the kinks with the butler service. We never net him at all. But could communicate through what's app. Not worth upgrading to privilege if your not getting all the perks. Everyone with or without a privilege wrist band could eat and drink anywhere so why did I pay for that extra service then???

I liked how one of the manager georgette Virgo resolved the issues . She was very warm and she called twice to make sure if all is ok in my room . She even upgraded me to privilege as I had some issues there . Me Joshi cheff of Indian restaurant ( thali ) was v good and he specifically made food as I hv restrictive diet

They need to be more organised , the room service is not great at all when u call it is always busy and even if you get them on phone nothing reaches before multiple calls 10-15 calls

The perfect location for a vacation.This is one of the best hotel to share and create memories with families/friends. This hotel have some of the best hard working employees Assistant Guest Service Manager Tashana, Area Manager's Carlos and Sheldon exceptionally welcoming during our stay. Great scenery and beautiful restaurants,shout out to the most vibrant and warm heart server Kevin from Blue Moon restaurant and his teammates for that unforgettable awesome 👌 night. Michael from Marlin restaurant very attentive with positive vibes. Shannoy Privilege Reservation agent for checking up on us and the room. Brittney Hostess at Martha's Market for her great work in assistance and the Bellhops Brandon Jai and Dean how amazing they were with great sense of humor.

Thou we are all guest, the bartenders tend to overlook and cater for the foreigners first as they pop up even when you have been waiting there first and already given your order. Bathroom had no amenities and empty fridge had to call numerous times to get them sort it out thanks to the mangers etc for turning things around.

The property is beautiful. So beautiful and modern. There were so many places to eat and things to do. I loved the bowling alley they had. Food was great and the staff were friendly and helpful. Brittney at the front desk was so cheerful and helpful. Shinell from the Martha's market was super nice. She was helpful and full of vibes. Great smile and made my birthday special. I am happy i choose here to celebrate my birthday.

The decor of the room was not pleasing. The furniture looked old and old fashion for a newly built resort. My bathroom mirror has a few scratches and the sinks had lots of scratces in them. Looked like an old room. Room service took over an hour to come. Powerr went out because it rained and we were stuck in the room without power for a while lol like where is the back up generator? We couldnt call any extension directly something about the line.

The Ambience was awesome, everywhere clean and nice , staff was helpful and food was great I think it would be nice to have alcohol in the room.

My stay was too short. But really I would love on my next visit to have alcohol in the mini bar at the room

So many selections, Kadane was GREAT and very accommodating, attentive to our needs. Plenty of activities to do there.

Housekeeping kept taking our towels during the daily clean and not replacing them, I had to call several days to get replacements..