The staff. The pool. The property is beautiful and the food is ok.

The bars closed way too early. I can understand the ones by the pool yes but the ones by the lobby shouldn't be closing at 7:30pm. Also I didn't like the fact that The pool can't be used after 6:30pm and doesn't open until 9am.

Meals were excellent and all the staff were amazing! The entertainment crew are very vibrant, talented and engaging, with guests young & old! I achieved my rest, due to a super comfortable bed! Most of all, I got the room which I purchased! Thank you!

Certain elements of the hotel could use some serious upgrading, due to age & constant, heavy usage (e.g. lobby carpets on our floor were very stained). There was a foul, sewage odour, on a ground floor area, near our elevator, after heavy rainfall.

I stayed in Bahia with my two bothers and two sisters and their husbands and kids, so this was a trip of a lifetime for us. My siblings absolutely adored every single corner of the resort and every single detail the staff has put in caring about their guests. I was afraid that they were going to be bored staying in the same place for seven days, but there was always something to do. Plus, they went on a deep-sea fishing with the Bahia operator. They also took long leisurely walks along the property in the morning and in the evening, it's that kind of property. Jamaicans are the perfect hosts.

My family enjoyed absolutely everything.

When I read customers’ reviews of the hotel I expected less but in the end I so like this hotel! I am very experienced traveler but this hotel was the best in my experience! I like all: foods, pools, beaches, room, etc. They also offer you 1 hour per day of different aquatic sports for free and 2-hour snorkeling equipment for free (just leave the deposit). So many events at night, entertainment is perfect!

It was very loud in the early morning in the building and we heard it all in your room. If you like to sleep till 9+ am - it’s impossible. And also you don’t have cover on your bed, just sheet, so I got cold every night (in the room it was colder than outside). These 2 little things are the only problems that we have :)

Comfort and clean room fresh towels etc. Staff so polite and accommodating. We celebrated our wedding anniversary which was in August lovely surprise we received bottle of wine chocolates and happy anniversary banner, I was overwhelmed thank you staff. Anything we needed it was requestedl.

The remote was damaged had to be replaced on check-in arrival. Safe busted this was reported to staff at desk but no action progressed. Another thing staff do, they are too inpatient by not taking the time to listen to staff needs and requests, some talk at you walking away which is unprofessional and rude. Staff need to retrain on customer care services. I was not impressed at all by the service desk received. Hotel review by checking your rooms and listen more clientals more, otherwise hotel is beautiful and accommodating but more needs to be done.

The whole place was grand, the pools were lovely and it wasn’t too busy which was great. The rooms were a little tired - if you look close they definitely need some work but I was really really happy with the location of my room & the housekeepers were so lovely. Leaving different towel arrangements every day and little notes. Staff in general were great. The girls at breakfast were so kind and welcoming, knowing I was on my own.

As I said, the staff were lovely but the male staff DID NOT STOP hitting on me, one of the days I counted 23 times I was interrupted whilst relaxing and reading - in one day! This happened every day I was there wherever I went - by the pool, in the restaurants, at the beach, walking around…. it got very very annoying. I just wanted to be left in peace. The male staff had observed that I was on my own so knew there was no one there to help me avoid them talking to me… It’s a shame because that’s the only thing that would put me off coming again.

The food was good and the entertainment options were really good. The staff memebers were generallly friendly and very helpful. Also, the food options were great with the many difference cuisines that were a mixture of local on international dishes.

I sometimes got the feeling that I was treated differently because I was local and not a tourist which was a bit of an annoyance but nothing that takes away from a good experience.

The staff was very friendly though and the property was clean.

One issue was the distance you had to walk to get food. The property is huge, so we had to walk far.

I loved the service. The Steve and Omar were just absolutely fabulous at check-in. Shadaye at checkout was also fabulous. The buffet staff was fantastic. The staff at The Knife was amazing. They made my husband's birthday dinner really really exceptional. Mr. Damion Clarke was very professional and made good conversation that added to our afternoon on the 19th. Our housekeeper did a wonderful job also. We loved our rooms. We appreciated the fact that guest services sent a token to celebrate my husband's birthday. We appreciate that they also called to check how our stay was going.

Parking was far.

Customer service..Rooms...Entertainment

Long waiting time to check in