Everything from checking in to checking out was excellent. You can check in/out online before you arrive/depart or do it at reception via an automated system or at the reception desk with a member of staff. All the staff from reception to breakfast staff to the housekeeping team were polite and always happy to help. Communication prior to arriving was very good. The hotel was easy to find immediately outside the train station. The room was clean and had everything you would need, toiletries, hairdryer, comfortable bed, TV, and most importantly, in January when I visited Copenhagen the room was warm. There was ample hot water for a shower. Breakfast was excellent with more than ample choice and quantity of food no matter what time you go for breakfast. In reception you can help yourself to tea/coffee and fruit 24/7 as there are no tea/coffee facilities in the rooms. The reception area has some comfortable seating where you can be served a soft or alcoholic drink for a reasonable cost by staff or help yourself to a complimentary hot drink. There is a luggage store available where you can store your luggage for free before you check into your room or after you have checked out in the reception area.

There really was not anything I could fault with the hotel, staff and facilities. The only thing that wasn't in the room that I would have liked was a combination safe for valuables.

Location was excellent for our needs as the hotel is only a few steps from the main train station, some noise can be heard due to this but there are ear plugs provided if required. The room was a little small but clean with comfortable beds. There was also a good selection of food for breakfast.

Although we were advised that our room was ready when we arrived 2 hours before the stated check in time an early check in fee of 300DKK was applicable. We chose to wait until the 3pm check in and leave our luggage in the storeroom however a small fee of 30DKK was needed for this service.

It’s old charm. Good location, good breakfast, including the ginger shots! Decent sized towels. Friendly staff.

I didn’t mind the rumbling of trains. And while I was not in a room on the train track side of the building but the opposite, there seemed to be lots of people about until the early hours making lots of partying/drunken noise, plus motorcycles screaming up and down! That’s not something you can control though. Probably could have done with a duvet that covered the bed properly, not a single one on a double bed.

I liked the style and feel of the place, it was not highly modern but charming with wooden furniture and art deco interior. Large shower, a good bed and a nice breakfast, and the location is unbeatable. I did not have any issues with hearing the sounds of the trains going by. I want to try the bar next time.

A few breakfast items (the scrambled eggs) were not of amazing quality, and the coffee was just standard filter coffee, but otherwise, it satisfied my breakfast needs.

We liked the emphasis on sustainability and lack of waste and think that the hotel should rate much higher on booking.com’s sustainability rating. No cleaning unless you ask for it and they (threaten to) charge you if you leave food at breakfast. The breakfast has a ginormous selection of mostly healthy choices. The building is old so probably not well insulated by modern standards, and the rooms are somewhat small for the very large double beds, but the most sustainable building is the one that is there already.

We slept very well, but if you are noise sensitive, you would need earplugs because of the noise from the railway and also, at the weekend, from the impressive free firework display from the Tivoli Gardens if your room is over the front!

Very close to the central station and shops. Friendly staff, clean, great breakfast. The ambience and the history of the hotel was a nice touch. View was nice, I could tell the time by looking at the station clock from my window.

Would love a kettle in the room (but there's plenty of free tea/coffee/fruits in the lobby).

The hotel has has a historical feeling....and look. The rooms are a bit dated, but personally I would not mind that if the cleaning would be better (some stains on carpet, not fully cleaned bathroom). However, very clean sheets and comfortable bed and pillows. We travelled in August, so we did not need AC. It can be a bit noisy, but with windows closed it was ok and we slept very well during the nights. Location is very good, close to the train station and some of the main attractions. We did not use public transportation during our 3 days (just walking). Staff is also very relaxed and ok. Best, best thing was the breakfast. We were really happy with variety and quality of food.

As per above comments, cleaning of the room could be improved (the fan in the bathroom was full of black dust).

Boutique and quirky hotel old school but welcoming and great location

Rooms a bit small

The staff are wonderful, all super helpful and friendly. The breakfast had a nice variety and loved that they have ginger shots and elderflower juice as options, especially during our stay in winter as we got sick.

Probably the only thing that made the stay not perfect was that you only get given one small pillow to sleep with so my sleep was quite uncomfortable and gave me a stiff neck and I was too embarrassed/shy to ask if they had any spare pillows to provide another... but other than that for a hotel that has been operating since before 1930, it's facilities are pretty good 😊

Fantastic location,so handy to walk to lots of sights & great transportation just a step away Staff were friendly & engaged well especially Christina on reception Cleaning staff were very accommodating too Buffet breakfast good for accommodation rating . We slept well & the trains didn't bother us.& the old world charm when we walked through the door was lovely

If this is a hotel promoting being green then I feel recycling should be available for guests too. Also although beds were comfortable the top mattress slides a bit off the beds & can be annoying.only minor hassle though.