On the Sunday morning the breakfast was superb. Calm atmosphere and everything to hand. The staff were very presentable and couldn’t help enough.

The breakfast on the Monday morning was an awful experience. Far too many people all turning up at one time.. food was running out as if it had been ravaged by locust’s.. and there were no eggs out!!! When I asked , I was told there wasn’t any!! Then I spoke to someone else and they went to collect some.. but the egg boiler had not been turned on!! So I personally turned it on and waited quite some time for it to warm up.. by that time the eggs had all been taken by others who had presumed they had been cooked.. so I completely missed out.. so obviously that part I was totally not impressed with considering I’d booked and paid for breakfast.. reception was que’d too so not much point in raising my upset there.. I left to eat breakfast else where.

IBIS never fails but this was definitely one of the best. We parked at the hotel - worth it and very comfortable to simply go up the lift and you're in the hotel. There, we were greeted with a warm welcome from a very friendly receptionist. He was also very helpful in offering some wise tips on going around and visiting the city. Room was super - clean, comfortable, with all the requirements and toiletry supplies. Bathroom was spacious and comfortable to use. WIFI excellent. Breakfast is plentiful and abundant with ham, cheese, bread, cereals, eggs, fresh fruit and a good selection of tea/coffee. Perfect location to enjoy the beautiful city of Rouen. Definitely cannot complain. Whenever we chose IBIS/Mercure hotel, we were satisfied with overall experience. Would definitely keep this trend ;)

The fact that we only spent one night there :( Parking facilities are quite tight, especially way in and out - at least they are one way in and one way out as a loop. Some parts of the hotel need some minor fixing. Opt for upper rooms, ideally not with sharing corridor door to be quiter. Would appreciate if there were some TV channels in english.

Lovely friendly hotel. Car parking under hotel was easy to find (yes they are tight spaces but we managed ok and we had a 4x4 car), reception staff were very friendly and welcoming and even helped us to celebrate our anniversary which was so very much appreciated and a lovely gesture (Thank you!). The bar was well stocked and the breakfast exceeded our expectations with a great choice. The staff here are so nice and kind and friendly. Rooms are great and very comfy. Hotel is in a good location with a short walk to the centre of Rouen and the river too. We can highly recommend.

Nothing!

Being myself a Hotelier, as I already shared with the General Manager, I was ,particularly, impressed with the very welcoming and tremendously helpful staff with a particular assistance and support extended to me by the Supervisor at the Front Desk by the name of Karin and equally, Christelle. They both truly went the "extra mile"! Also, I appreciated the most friendly demeanor of the General Manager!

The 3 negative points in respect of my stay were, as follows: - The quality of the food in the Restaurant in the evening was absolutely below satndard. - Also, in total contrast to the Staff at the Front Desk, the waiter, Emmanuel was visibly totally uninterested and not at all friendly! - The location is not at all practical fro someone like me , who was on foot and thus, without any transport to the actual center of Rouen!

Good location for those driving into Rouen (close to main road so no need to drive into small streets, and plenty of parking available). The location was not only great for this reason, but it was also a super easy short walk to the centre, so brilliant to be able to drive in, park up but then easily access the centre on foot. Friendly staff, clean and comfortable, nice varied breakfast.

Would have liked a kettle and tea/coffee facilities in the room. Concrete pillars in the underground car park make it quite tricky and tight to park - beware if you have a big or wide car. That said, there are loads of spaces (the car park is multi-level, so when we struggled with the first parking spot we’d found, we were able to go down a few levels and find a spot that had a bit more room either side).

The hotel is in walking distance of the historic centre of Rouen. Our room was at the front so there was traffic noise when the window was open. The bed was very comfy and ensuite was clean. We parked in the underground car park (which is quite a tight space on 3 levels) and charged our electric car for free! We visited the Museum des Beaux Arts before leaving Rouen and were able to leave the car in the hotel car park after checking out and then paid before departing.

Room was perfectly sized for two adults. We were cycling and very pleased to be able to take our bikes to the room. Check in very quick and staff very helpful Only a few minutes walk to lots of restaurants. Breakfast was just what we needed in advance of a day's cycling.

AC wasn't working which was unfortunate on one of the hottest nights of the year.

The room and bathroom were quite sizable. Housekeeping always did a great job cleaning the rooms. Breakfast was plentiful and delicious. It was always very quiet in the room and the temperature was perfect.

The parking and getting our luggage in was very confusing as the elevators in the parking garage did not work. For as much as we loved Rouen, the hotel was a bit off the main path and in a very quiet area. We may wish to stay closer to the center of the town next time we visit Rouen.

very comfortable hotel, right alongside a Mercury hotel, sharing the same underground parking at .60c per hour. lovely atmosphere and friendly helpful staff. I had the best veggie burger ever in the lovely mercury hotel restaurant. breakfast was fabulous and excellent value at 10.5e. the room was beautiful, the big bed very comfortable and the bathroom clean and compact with great shower and hairdryer. easy 15 min walk to the beautiful old town -highly recommend.

nothing

Clean room. Comfortable. Good enough capsule bathroom. Good location. Very helpful desk staff.

It should be made clear to all potential users that getting your car out of the car park is not easy. The turns are incredibly tight and the walls bear the marks of car hits and scrapes. I was complimenting myself on having got out of the underground part only to take a chunk out of a front wheel trying to enter the final escape ramp up to the road. We'd have been better off using the road outside. I am a driver with over 40 years experience and pride myself on my driving ability, and I still damaged my car getting out. The exit route is not fit for purpose. Damaging my car means we won't be back.