Basilicos restaurant - delicious varied food, good service, breathtaking view, sea, pools, nature, fantastic animation team, good gift shop, game room, mini kids club, playground. After the performance of the acrobats, our daughter began to do acrobatics in the room on the bed :)) Our daughter liked the train :) We are grateful for the help Anna, Maria and Mihaela. They explained a lot to us about the hotel and attractions on the island. We are grateful to the head of the kitchen ( unfortunately I don't know his name ) for allowing me to take food to the room when my husband fell ill and stayed in the room.

Steps are a great sport for adults, but a little hard for kids. Cold pool for small kids. I would advise warming it up a little because very small kids move little, quickly freeze and get sick. Kids club only for english speaking kids, our daughter speaks russian and hebrew, we couldn't leave her in it.

We stayed in a. Sea view family room and it was great for us (two boys 9 and 11). Water park was great fun for all, food great, staff amazing beach nice too.

If you find fault with this place you are either way too fussy, unrealistic or were unlucky. Everyone was excellent 👍👍

All the staff were very helpful and friendly, and the entertainment was very good, in particular the entertainments manager, Alessandro. Our rooms were spacious, clean and comfortable. The beach was well upkept. We were given a late checkout time which was very useful.

Overall, much as we enjoyed our stay, we felt that the hotel lacked the attributes to deserve 5 stars. It was not luxurious. The main pools were not heated and so they were too cold to use. There were not enough sun loungers. In the buffet restaurant, the fruit juice was not chilled and the food was repetitive. We were very disappointed with the Elia restaurant (Greek); the food was awful and we walked out.

Perfect location and a great place for families. Good facilities, amazing beach, pools and water park. The staff are friendly and know your choice after a few days, even though there are a lot of guests. The theme restaurants are amazing, absolutely worth the try.

There are not enough sunbeds, and although it is promised that the staff would remove the unused towels (which are only reserving sunbeds), they didn't. The food in the main restaurant is good but far not extraordinary (which I would have expected at five stars), but at least the variety is huge.

Lots of swimming pools available so everyone is spread out, along with the beach being so close. Food available at all times of the day. Bars everywhere and at the beach - the beach is lovely and the sea is amazing. Lovely to have the water park and there are no queues to get on the slides. The evenings are magical when the resort is all lit up. So many beautiful places to sit and admire the landscape. We stayed at the sea front so there was less steps generally and easy access to the beach - also there are lifts available to the beach.

You have to try hard to search for a problem...all was fine for us!

Exceptionally large family rooms. Amazing view on the beautiful bay from almost everywhere in the hotel. Everything is new and well maintained. No lines in the water park! Very responsive and kind staff. Еverything is very well thought out. Amazing value for money! Kids enjoyed the water attractions and the kids disco at nights.

Consider shadowing some part of any of the pools in the hotel, especially where the kids are, as the sun might be strong in the peek hours. But really nothing else to think about! The rooms size, the view, the facilities maintenance and diversity, the entertainment are amazing!

Absolutely amazing and beautiful place that we will definitely come back to. 1. Large comfortable room with a balcony right on the sea (905 room). 2. Every hotel employee is a real angel who really cares about you (Teta, Lena, all the employees of the Basilikos restaurant, bartenders at the main bar, water park employees, minibus driver - I love you!) 3. Food is excellent. There is nothing that is not offered here (it was June). 4. The water park is the best place for my 5 year old daughter and her 39 year old dad. All slides are working and in mint condition. The evening program was good - we've really enjoyed fire show and other.

Not found and I do not believe it can be found

Genuinely- this hideaway resort was a GEM! First and foremost the staff absolutely make it. From Anna and Stella who welcomed us and helped us navigate anything from taxis to activities. To the beautiful married couple who work behind The Starlight Bar and wore their hearts on their sleeves. To Michaela who always remembered our names when we swung by for breakfast. You really do feel like You are with extended family. We did it all- spa, water park, archery, arcade, dining in all three restaurants, day bed etc. We always found something love about everything we did. The breakfast was our favorite of the three buffet meals and the Italian Ambrosia restaurant was our favorite of the two fine dining restaurants. The pumpkin soup with basil oil… the risotto, Artemis Rose. Yes. If You need a little getaway from the resort- we HIGHLY recommend the DOLPHIN taverna on the beach. It’s just a little walk and Nikkos will give You some of the best prawns and surprisingly carbonara. If You fancy something more immersive then a 6euro taxi ride will take You to Fodele Village where You can have INCREDIBLE lambchops, cold beer, a walk through some of the most stunning nature scenery Crete has to offer, and explore the El Greco Museum. To go to Heraklion it’s just a 20 minute ride, and voila. City adventures to Knossos Palace and La Brasserie. (Our favorite night life spot). Also- it was my birthday when visiting and the staff went out of their way to send a little mousse cake and balloons. It was so incredibly sweet and I had the best time. Weather was great, ocean was magical, pools were cold, free yoga classes were fantastic- definitely returning. Oh and the place was SO HUGE that even though there were kids there- it didn’t feel crowded, chaotic or full of tears. It was very accessible. ALL INCLUSIVE is the best way to go. You will more than get your moneys worth- even if You eat elsewhere. If You like beverages especially!

We should’ve stayed 7 days instead of 5.

The location of the hotel with it's own (sandy) beach is great. Our family suite was spacious, modern and with a nice view. Since we were uphill, the way to the water park was not far and we also didn't mind the stairs (on certain occasions, when you are very tired, just take the "tran" which runs every 5 minutes). Selection and quality of food in the buffet restaurants is good - especially compared to other all-inclusive hotels. The Italian à la carte "Ambrosia" is excellent, the Greek rather average but still ok. There is free parking and all your questions are answered via a very innovative app and by motivated front desk staff.

Only two minor points: terrible table wines (red, white and rosé) without the possibility to buy better wine (except for à la carte restaurants) and German speaking kids club only available to TUI guests (for all others, there is "just" an English speaking kids club)

The room was an amazing fit for our family (2 young children) and it was less than 20 meters to the sea. The food was very good and in very high quality. The hotel was exceptionally clean and most of the staff were extremely welcoming and nice. We appreciated it that the hotel staff contacted us a few days before our arrival to make sure that we are set and help with any questions and requests we had.

We felt like the variety in the types of food was somewhat limited. Specifically, the salad section could have been richer and bigger and in general for people not eating seafood (other than fish) and pork. There are many stairs so this needs to be taken into consideration if traveling with babies and/or people needing assistance. While we arrived late (9:30 PM) due to delays in our flight, I feel like the check-in process could have been more detailed and providing more information. There were things and benefits that we only noticed or found out about right before we checked out of the hotel.