The staff was friendly and patient. The room was very clean. They were able to accommodate me and get me a room even though I came a few hours before check in.

I was surprised by extra surcharges. They explained it was for amenities for stays more than 1 night. They counter the charge by giving you a $15 voucher to the Bistro.

The staff was great, the room was immaculate and we had a great time.

The only reason I'm giving an 8 instead of a perfect 10 is because, when we got there the first night, room we reserved was unavailable. We had to sleep 5 people in a king room with no extra cot or anything (the person at the desk said they'd see if they had one, but never reported back.). We did get a replacement the next day and everything worked out. What saved this from being a bad review was the empathy of the lady working the desk Tuesday morning. She apologized for our inconvenience and gave us a refund of some charges and waived one of our fees. I appreciate that the issue was owned and we were compensated in some form.

Excellent location within walking distance to major attractions and public transportation. Exceptionally clean rooms modern and updated. Friendly and helpful staff. Appreciated the $15.00 food voucher for the cafe located in the hotel. Food and service was good but nothing to write home about. We also appreciated the free bottled water each day of our stay and the ease and convience of check in and check out. We were in for a music fest and they even had our room ready early which allowed us to get to our event early and without having to worrry about our luggage.

Room was close to the elevator so it was a little noisy. Also rooms are a little on the small side but for the amount of time we spent in the room it wasn't a big deal. Parking is pricey at $75.00 a day to park.

Convenient location, supper comfy bed and just right room size. Staff greeting us at the reception and when we came in is always friendly.

Messages to one staff would not necessarily reach the others. We asked for shampoo to someone who specifically came to ask us in the room if we needed anything and it was not brought to the room, even when they made the room. Inconsistency when making the room was seen as one day it was impeccable while the other had the shampoo incident, no hand towels we were left and only decaf coffee was put by the coffee machine.

I loved the Bluetooth bathroom mirror, the wireless charging clock, the smart cast tv, the comfortable bed and the room all together.

The only thing I didn’t like about the property was that upon arrival, I was told that we could receive unlimited water. After the Beyonce concert, I asked the guy at the front desk for two waters. He said he could only give one, which in my mind, doesn’t seem “unlimited.” I had a three days stay at the hotel and only asked for water one day, and who to say I didn’t have a guest in my room who needed the second water? I believe that the hotel should’ve prepared for the number of water after the concert, especially after telling guests they were unlimited. Another thing I didn’t like is that after paying over $900 for my stay and the incidentals fee I believe that a microwave should’ve been in the room.

Wonderful hotel. Very clean room, good quality towels and bed linen, comfortable bed. The room is not big, but has all that I need. No carpet in room, that what I love. The staff are very friendly. The hotel located in 15 min walk from the downtown area ( Riverwalk, Millennium mile) or 8$ by the Uber. CTA Roosevelt station in 5 min walk from the hotel. It was very convenient for me to get to the Midway airport. Also I liked the breakfast at the hotel.

none

Hotel and rooms are very clean and aesthetically pleasing. Looks like it was recently renovated and upgraded. The floor of my room is hard wood, which makes it more appealing (vs. carpet). The hotel gym has new and working equipment (treadmill, Peloton bike, stair master, and free weights). Space is a bit small but can fit 3-4 people comfortably. I was provided with bottled water when I checked in. Hotel is accessible by train from Roosevelt station (4 blocks from hotel).

Wish there's coffee and water dispenser available at the front desk or main area. There's coffee machine in the room but I only had one regular pod (others were decaf). This will also save one-time use utensils.

Nice, clean room, comfortable bed, everything felt/looked very elegant/luxurious, even the little gym was not bad at all (for a hotel gym)

There was a festival going on outside so there was noise and loud music being played the whole weekend but that's obviously not the hotel's fault, it's just the location and the proximity to the park next to it. But it is something to keep in mind.

Loved the location, the comfortable Eames chair next to the floor to ceiling windows next was great for enjoying the view. We had dinner and breakfast at the Grant Park Bistro in the lobby, food and service was great. Liked the extra details - qi charger on the alarm clock, robe and slippers, bluetooth speaker / bathroom mirror.

It really was great, the hair dryer needed replacing but was not really an issue.

All staff that we interacted with throughout the hotel were friendly and helpful. Location of hotel was perfect for touring the city. The room was exceptionally clean. Bedding was comfortable.

Room was much smaller than expected and did not match description when booked. There was no comfort seating area with oversized ottoman as stated in booking description. “City view” was a view of the parking lot with very limited amount of city in view. Not worth the extra cost of for those items room.