Owners were extremely helpful in giving us tips and guidance. Rooms were cleaned every day and were spotless, location is great, near the train station but also not too far from the centrum, free coffee, cookies and candy. Great stay overall. Would definitely come back.

If we need to mention one negative point, just informative: The rooms and the bed are a bit small (my feet were sticking out during the night (1m87) but that didn't really impact my sleep, I slept like a baby on the firm matress.) Room size I think is normal for Florence at that price, so it was not really unexpected. Price quality is very good in our opinion. No dealbreakers for us, but large people be advised.

The location was great and the street was very quiet; the bed was very comfortable too! I really appreciated the little touches, like providing enough hangers and hooks in the room and the bathroom, plus a basket in the shower for shampoo, and even a hairdryer holder (!). It amazes me how many hotels don’t have hooks or shelves - such small things really make a big difference. And even though breakfast wasn’t included, all I need in the morning is an espresso and biscuits, so their coffee/tea corner was just perfect! I would definitely stay here again. Paolo and Alejandra were lovely and provided me with all the information to get into the hotel, since I arrived quite late. Sometimes self check-ins are weird, but I wasn’t worried at all since even via WhatsApp I could tell how nice the owners were.

The staff/owners we all very friendly and took the time to show us the layout of the city on the map. The air conditioning was amazing, the hotel was very clean and comfortable. We had the separate private bathroom down the corridor and not attached to the room. At the times we were going for a shower (sometimes up to 3 times a day due to the 37 degree heat of July) we did not bump into anyone in the corridor. This was very private. We used a packet of wet wipes in our room to wash our hands after applying sun cream so we did not feel this was a hassle having a separate bathroom. The hairdryer was very powerful so no need to take your own. There was lovely facilities in the corridor….coffee, tea, water and biscuits. This was a lovely touch. The location was perfect. We were one street after from the market, including the food market. There were plenty of bars and restaurants around. A lovely craft beer kitchen too. This made my husband very happy! It is around 10 minutes walk from the train station and a supermarket around 5 minutes walk.

Nothing

I recently had the pleasure of staying at Hotel Nella in a fantastic location that provided a comfortable and enjoyable experience overall. While there were a few drawbacks, particularly related to soundproofing, my partner found it challenging to get a good night's sleep. However, as an individual, I didn't encounter the same issue and found my stay to be satisfactory. The location of the hotel was truly superb, situated conveniently close to popular tourist spots, shopping areas, and public transportation. It made exploring the city effortless and allowed us to make the most of our time. Our room was clean, well-maintained, and offered a decent amount of space for our needs. The bed was comfortable.

However, the hotel's soundproofing left much to be desired. The noise from neighboring rooms seeped into our space, which affected my partner's ability to sleep peacefully. This issue was disappointing and definitely impacted our overall experience. It would be beneficial for the management to address this concern and improve the soundproofing in the rooms to provide a more restful environment for all guests.

Outstanding and friendly staff - were very helpful for anything we needed during our stay. The location was superb - barely 10 minutes (fast) walk to Piazza del Duomo, add another 2-3 minutes to get to Uffizi, and on the opposite direction from the hotel - 10 minutes walk to get to Santa Maria Novella central train station. We didn't need to use any transport in the city, everything was a walking distance and we managed to see a lot with booking online tickets. The street the hotel was located on had plenty of dining out places and supermarkets, tourist and other shops, the whole area was full of life even late in the evening. The hotel was located on the second floor (with ground level being 0), the building door was locked with a PIN code and the hotel itself was locked by another heavy door before the hotel room itself - so overall felt very safe, especially with hotel staff being present there during the day. There was coffee, tea, biscuits in the common area, which was unexpected and excellent for rushing out early in the morning. The room was also very clean and beds were comfortable.

There was a fridge in our room, but it didn't work very well - the only issue I can think of.

The room we stayed in was quite spacious and clean, comfortable bed and pillows. The bathroom was clean and equipped with what you need. Biscuits , tea and coffee machine in the common area, good location close to the train station and the center. The host Alejandra was very kind and welcoming, helped us with detailed information on how to get to the hotel , a map with information about the places we can visit in Florence and places where we can eat.

Breakfast was held at a small cafe close to the hotel detail that I knew , the main problem was that it was quite crowded in the morning, there was no place at the table and the options for breakfast were very few.

My Aunt and I have agreed, this is our favorite place to stay so far in our 2.5 week journey. Alejandra is an amazing host who was so wonderful in providing highlights of the area for our limited time, suggestions for shopping, dining, and tours. Our room was spacious, clean and had cute decor. Alejandra offered teas (morning and sleepy teas), coffee and espresso which was a real surprise and appreciated. We cannot say enough good about our stay, and was sad to leave. The facility is great and Alejandro makes it outstanding.

Nothing, everything was amazing

It's a great place to stay. The room was very clean and all the facilities were there. The location is fantastic, I'd say the best in Florence. It's right in the city centre, Very near to train station, and all the restaurants, cafe and everything else is on the hotel's street itself. I would especially like to mention about the hosts Roberto and Alexandra. They were really sweet. I travelled with my mom, so they helped me with the luggage and gave us complimentary breakfast vouchers as well. Mr Roberto informed me about the places to visit, bus routes etc. He marked everything on map which was really helpful. Thanks guys for making my stay amazing.

Alexandra, our host, was the sweetest. We were running behind and had to check-in late, and she still waited for us. She then took the time to give such amazing recs for attractions and food. The hotel is in a prime location. Right next to the train station and a walk away from almost all the attractions. Breakfast was to be redeemed via voucher at nearby cafe. It was juice, coffee/tea, and Italian (pastry), American (sandwich or yogurt), or vegan (fruit salad). There is an espresso machine in the common area of the hotel. We were also allowed to leave our bags after check out which was convenient.

Wifi was weak.

It was immaculately clean and nicely furnished, mostly in grey and white. It was very calming and comfortable. We had the room Which had its own bathroom just down the corridor. It absolutely wasn’t a problem. We really appreciated the tea/ coffee dock too, which was a great touch. The owners have thought of everything to ensure that guests have a great stay. It was situated very near the railway station and the town centre, which was a great bonus too.

Not a thing