First up, this isn't a full-service hotel where people will attend to your demands 24/7. It's more of like an AirBnB. The place is located on a wing of a floor of a building and is divided into several rooms. There is a kitchen all the guests can use, complete with everything one needs to prepare a meal. The location is just near the SMN train station and a short walk to the attractions. The room was clean and I even had a balcony overlooking the train station.

The numpad lock of the gate outside broke during my stay there, but it was more of a property problem than a problem of the establishment itself. You can also easily lock yourself out of your room by accident, which happened to me...

It was my first trip to Italy, so I didn't know how to transport to the destinations. The man at the hotel instructed me in detail about transportation in Florence. Finally the location is very nearly the train station and I can walk easily to the center.

Solo female and I felt safe and welcomed. Staff were nice and helpful. Room basic but clean and comfortable. Shower lovely, good AC, lots of amenities in room such as more blankets if needed and a nice balcony which was a lovely touch in a city location. Some good views from room including the Bell Tower.

Really minor but the bedside lights gave off a pink/red light that made it impossible to read without the full overhead lights on.

The location was next to Florence main station and 5 minutes away from the bus station so an excellent location for arriving and departing. It was also minutes walk from central Florence so sightseeing was easy. Our room was at the back so it was fairly quiet. It was very comfortable with a good bathroom and there was a small kitchen which guests could use. The staff were friendly and helpful. It was on the 5th floor of an apartment block but there was a lift so access was easy. We could leave our luggage there and pick up later before we left for Pisa airport. There was a good cafe/bar next door for coffee, cakes etc.

Nothing. Would stay there again.

The location is perfect to walk everywhere, the room with private bathroom was clean. There was a kitchen with a coffee machine where you could have your breakfast and warm up some food. The owner was very kind and available for anything you could need. Very good service for the price you pay! The train noise can be easily ignored when you close the window/door, I had a pleasant stay!

Perfect location for a few nights in Florence. 5m walk to the train station and great facilities. The shared kitchen is a good space, microwave, coffee machine and kettle. All the crockery and facilities / rooms in the hotel were very clean and looked after. The host spoke little English however this was not an issue, he was well prepared with google translate and spoke enough to communicate what was necessary. Very kind hardworking and frisky. Yes there is some noise from the road outside, however this is to be expected given the nice view of the streets and buildings outside from the balcony. I am a very light sleeper and had a full night sleep with some earbuds. I would stay again considering the good location and price.

All was good :)

This place is great. Lovely staff who are very helpful. The location is a two minute walk from the train station and 10 minute walk into the centre, great location. The apartment itself is very easy to access and the building is very secure. The accommodation was cleaned every morning and the shared bathroom was always clean and tidy. Our room had a small balcony which was great.

Nil. Would absolutely stay here again!

The facilities were in good condition and clean. The bathroom was lovely and they provided a hair dryer. The airconditioning was much appreciated. There was a small private patio big enough for one chair overlooking other houses. We could store our luggage after check-out and it was very close to the train station and central to what we had planned. Very friendly and helpful staff, even with a slight language barrier.

None

Everything was wonderful. The accomodation is located right next to the train station, with balcony overviewing the city. The location is very convenient for public transport, intercity transfer and exploring the city on foot as well. Nearby there is minimarket, café, bus and tram stops, shops, basically everything. The owner was amazing, nothing was a problem really. He let us check-in early and let us keep the baggage there after the check-out for however long we needed, which we greatly appreciate. The bathroom was very clean and neat. Our room was clean, cosy and felt very comfortable. The balcony was a great plus. I would definitely recommend! It was well equipped. We didn’t get much use of the kitchen though.

Decent price for a clean & safe room that includes a bathroom. Comfortable bed, and decent amount of space.

The shower decided which temperature it should be. Randomly switching to really hot, and then back to lukewarm. Also, I may have been mistaken, but I thought the booking site said there would be a balcony. No biggie on that...it was nice to open the bathroom window for fresh air.