The daytime staff was especially good. They had excellent recommendations on tourist sites. Breakfast was plentiful and with many choices —yogurt, pastries, bread, eggs, cheese. The restaurant has an excellent chef! He is very creative and uses Sicilian ingredients in unexpected ways.

I wish the hotel kept some change on hand. They did not have the ability to make change to a 10€ bill, let alone a 20€. Given that the bank machines primarily issue 50€ bills and maybe 20€, I would have expected some minimum change at a hotel of this caliber.

Beautiful little hotel and appointed rooms in two separate buildings. Excellent breakfast with a great variety of fresh local options to choose from. Nicely decorated and very clean with location which makes easy if you are driving - parking right in front. Hotel just on the edge of Ostrigia and Siracusa.

Man that is at the desk sometimes (owner?!) should stick with administrative functions - does not know how to smile and accept suggestions of his guests (that is the basic golden rule of hospitality - even though you do not agree…just pretend you do and be pleasant). Ladies at the desk on the other hand were very nice and know they are in the hospitality service.

We stayed in a room with sea view. We appreciated a lot the style of the room, that was simple but done with good taste, with a nice mix of new and old. Everything felt clean. The breakfast was very good, with qualitative products and in buffet-style. Location was excellent to explore Ortigia. The people at the reception and breakfast were very friendly and welcoming. Everything felt great, really recommended.

It was not a problem for us, but the doors of the rooms are not very soundproof. People for whom silence at any moment is very important could potentially be bothered by noizy people passing by in the hallway as a result.

Fantastic hotel. Staff were brilliant throughout, including when we needed to check out early for our early train back to Rome. Hotel is fantastically located and the pictures of the roof terrace don't do it justice, a drink on the terrace is a must. Ortiga itself is beautiful and exceeded our expectations. Breakfast was excellent and felt authentically Sicilian. One of the group prefers an extra pillow, on the first night she used a blanket rolled up, the staff noticed this on attending the room and brought in extra pillows without asking. On the next night having seen some in the group had used an extra blanket overnight, they made the bed with the blankets layered in. Two minor details but really left us feeling well looked after.

Nothing, it was perfect.

We regret staying only one night. Great sea view, beautifully appointed room, staff were efficient and professional, and Christina was ready to answer any and all questions patiently and clearly, and was very informative. The room windows are well sound proofed, and despite being in front of a sometimes busy drive, we didn't hear any noise at night. The breakfast was hands down the best we had during our month long trip throughout southern Italy: variety, flavor, quantity and service were exceptional. Dinner at the hotel restaurant was excellent also.

The room door itself could use a bit of acoustical sealant to reduce noise from the corridor, but it was only noticed once when other guests walked past our door. Really, only a minor point. Apart from that, nothing negative to say; all positive.

Good location. Nice spacious room.

Bathrooms are getting a bit tired (broken & leaky fixtures). When we told reception that there was a problem with the ‘hot’ water (running yellow and cold), the initial reaction was that’s how water is in Ortigia. It was only the next day at breakfast that they were profusely apologetic for this fault (when there was no hot water for anyone in the building).

This is a very nice place in Ortigia I can highly recommend. I had a very nice room with a private terrace overlooking the sea. It is the room 15. The staff is very friendly and helpfull. The breakfast was very nice with eggs, rolls, cheese, cereal and specialities from Sicily. It is a very good start if you want to explore the island. You can go directly from the airport in Catania. Dont miss it!

we enjoyed the two nights staying here very much, breakfast and seaview were wonderful, like the free carparking spaces, save a lot of money, we used the roof sundeck/balcony to enjoy our afternoon tea party. walk to the plaza in few minetes.

It would be better if they could keep the door handle in good condition so we would not have been locked down in a room for an hour

Super friendly and helpful staff, brilliant sunrise-view from the room, good noise-blocking windows (although not much noise is coming from the small road outside), brilliant location to discover wonderful Ortigia.

Couldn't find anything really bad. Maybe the doors to the rooms could use a few noise-insulating strips. But nothing really tragic.

The roof top bar and the interior design features - and most of the staff are wonderful. The room was so quiet and cool - perfect in the hot weather. Large air-conditioned common areas and late check out.

Unfortunately I didn't have the same room as the previous evening - although it was cool, spacious and beautifully decorated - there was a slight sewage smell from the bathroom and the toilet seat was a bit broken.