We were in town for our sons hockey tournament. Front desk clerk was very informative on places to eat, who delivered to hotel. Did his best to make sure our room was close to our son & his family. I do not remember front desk clerk’s name however, he went above to make our stay very pleasant. The woman in cafeteria was amazing also! She went out of her way to educate our grandson on how the pancake machine worked . He is a very curious child and she took the time to educate and make him happy! Breakfast area well stocked and very clean. She was working alone from what I saw . First time in a long time had such friendly staff that actually cared about their customers & took pride in their jobs! Hard to find good employees today! If I were your company I would provide them with a raise or at least a nice bonus to show your appreciation to make your customers feel welcomed and cared about!!! We are from NJ and visit Hershey PA a lot! Hotel Little more expensive than others in area however, to have peace of mind that it’s clean and a staff that makes you feel welcome is worth the extra money!! Only issue we had was there was only one elevator working. Had to wait a bit for it to get to our floor. Things happen and it was the weekend so no points taken off for that.

Nothing!!! All was famtastic

We were pleasantly surprised by this hotel. Cute lobby where people could hang out. Checking in/out, we were met with friendly staff. The complimentary breakfast was surprisingly good, as well as the 24 hr complimentary coffee/tea station. The rooms were very clean! And about 3 mins to the park. We’ve tried a bunch of hotels in the area when we don’t feel like spending the $ at Hershey properties and I think we found our go to. This one has been the best so far

It was a little odd that it seemed to be in the middle of a residential development but I wouldn’t necessarily say it was a bad thing.

The staff was exceptional. Quality comes to mind when talking about just the care for and non bias approach to servicing our needs. Would highly recommend to any1 asking about Hilton or hotel stays. Thank you to the crew working days and nights of 7/19 through the morning of 7/21/2024 All Star staff!!!

The breakfast was extremely limited as I enjoy a full serving plate. However, I could not eat the "pork" served. I've been to Home2Suites by hilton, and they have an accommodating breakfast with turkey sausage in their sandwiches. I was disappointed in Tru not having that "piste de résistance"?

The hotel was located in a central location, close to everything. It was clean, we weren't inundated with cigarette smoke at the entrance like so many other hotels, the staff was great and the room was great. It was spacious and the bathroom was big and easy to use. The shower worked great, the drain was not clogged, and it was ADA compliant with grab bars and a curbless entry. You will appreciate these things, handicapped or not. The soap, shampoo and conditioner in those wall mounted tubes are so convenient! Literally nothing to not love about this hotel.

Not the fault of the hotel or staff but there was some sort of cheerleading convention going on and thete were dozens of teenage girls running wild throughout the place and they were very noisy. Don't misunderstand me, I have a house full of kids myself and these young ladies were just doing what young ladies do when gathered together in large groups. Again, no blame, no real "complaints", per se, but you asked if there was anything I didn't like. 🤷

I love that it was close to the Amtrak station, about a 15 min ride or so. The room was clean, the rooms were also very nice. Breakfast was really good, just wish there was an alternative breakfast meat besides pork. Very friendly and accommodating staff.

The only downside I can say is that because this location is close to Hershey park there were a lot of families there that had some pretty excited children with lots of energy and sometimes they could be heard inside our room. The kids had the lobby a bit chaotic as they were playing games that were provided by the hotel, but could be very messy and loud at times. Prices of snacks/drinks were a little absurd, but I guess that’s to be expected near Hershey. That is it.

It was clean and organized. Everything you needed was there. The location to local attractions was perfect. It’s in a neighborhood so it felt safe. The communications via email were very helpful and informative. The staff were friendly without being fake and it was appreciated.

There wasn’t extra pillows, blankets. I know I could’ve called the front desk but it was 1 am and I just wanted to grab some out of a closet. They charged $6 for a bottle of water. There was a fill up station for refillable water bottles.

The special pancake for Saint Patrick's day is yummy. There was crispy bacon on the first day, we love that. We love the fresh yoghurt with the side almond and cranberry. Breakfast serves till 10am is good for us. Very close to attraction.

The hand wash bottle was empty when we checked in in the first day but it was late we didn't bother. But the next day when we returned it was still empty (there is daily housekeeping in this hotel)

We had a great time here. My favorite feature of the hotel was that it was very family-friendly. I love that when you go in, there are game tables for the kids and a bright and happy atmosphere. The lobby area was very appealing. I also loved how spacious our bathroom was.

The breakfast area was so crowded and packed, we were unable to get breakfast. The line was long and there wasn't any place to sit. This was disappointing because part of what drove me to select this place was the free breakfast. We ended up having to go out and get breakfast anyway.

Rooms were very nice. Rooms and everywhere we went was very clean. Kids liked the pool. Close to Hershey Park in a quite area. Very fun play area with the games and game tables. Staff was great.

Hitting shins on the end of beds since bed bases were bigger than mattresses.no microwave in room and fridge with no freezer. Second day only one pancake station so took about 20 minutes in line to make pancakes. Small selection of breakfast items. It was good food though.

Extremely fast and seamless check in, room is exceptionally clean from floors and surfaces to bathroom to linens, perfectly placed clean desk and open storage area, no carpet (soft laminate instead, ideal for those with allergies), bathroom is spotless with spacious shower. both shifts of front desk staff are immediately available, helpful, and friendly. Lobby area is clean and cozy, perfect for an evening tea with a friend or for older kids to hang out.

The only thing that was missing in a bathroom for us is the ventilation exhaust switch to get rid of humidity after shower faster.