The friendly, helpful staff really elevate this from a standard stay to a terrific experience. We loved the special welcome, help with local recommendations and assistance with organising Takhuiban to our next hotel in a remote mountain village. Although the location is a little quieter than other parts of Kyoto, we loved exploring the nearby cafes and restaurants and had no difficulties reaching the major attractions on foot or just a couple of stops on the subway. We actually loved retreating back to our little quiet street after a day amongst the crowds. We fell in love with Kyoto and can't wait to come back and stay here again.

If we stayed here again we would hire bikes to explore the city and nearby neighbourhoods. This would be a fantastic way of getting around, and the hotel is in a perfect position to act as a base for exploring.

The breakfast is substantial! More food and variety than I was expecting and more than I could eat. It was delivered to our room at exactly the time we requested. The staff was extremely kind and went out of their way to make us comfortable. The bathroom is huge with lots of counter space and storage. The shower and bathtub are HUGE. So much space in the room itself. The room was quiet and the AC perfect! We rode the subway everywhere and it was so easy and close. Favorite restaurant is a 1 minute walk. Okonomiyaki Hikari? You can watch the chef put on a show. This was a hidden gem recommended by the bartender.

This hotel is a boutique hotel in an excellent location. Treatment by the staff was first class, from beginning to check out. We arrived hot and tired after walking from the train station (about 2.5 km away) and were immediately offered a cool matcha drink in their air conditioned lobby. We were quickly checked in, and sent to our room, which was a large room with a king sized bed with high quality bedding, as well as a comfortable small balcony to relax on. We had a wonderful bath room, a good sized closet, and all the amenities one would expect from a first class hotel. We stayed an extra night because we were so comfortable and happy there. Highly recommend.

There was nothing we didn’t like.

This is a little complicated--we were unable to connect to the property internet. The staff tried hard to rectify the situation and after I proved to them it was probably their system the management made calls around the city and then got us an upgraded room at another property. They also paid for the transportation to the other property. The other property was quite good.

It is disconcerting to not have internet when you check into a facility and this was the only place in Japan where this occurred. Further it was a little disconcerting to initially have staff say it was our computer/phone problem. Nonetheless at the end of the day a property's ability to pivot and rectify a situation says a lot about how much great Customer service means to the Japanese.

Incredibly clean and well designed hotel in a fantastic neighborhood. Close to Gion and other sites but not in a touristy section of town. It also has great access to public transportation. Showers in all classes of rooms are incredible.

It doesn't have in-house dining, HOWEVER, it has an incredible Whisky Bar and the staff will heat foods up for you as well as help coordinate Uber Eats and other food Delivery services. There are also tons of great restaurants right around the hotel.

We had a deluxe double room which was heavenly -very spacious and tastefully designed. The bathroom/bath and shower were a marvel. The bed was the most comfortable of any I have ever stayed in. Their staff were/are extremely sweet, polite and helpful in every way! Our stay included western style breakfasts that varied each day but all delicious, delivered on trays to our room with delicious coffee (tea was an option too). They served the breakfast at any time of our choosing within a range starting at 7:00 am. If we had preferred they would have set it up in their small lobby. They had a lovely bar in the front of the inn. The bakery next door was handy.

View of rooftops from our room window was nothing special, but at least it was open (not like a closed in space outside) and their website photos were honest about that. But, if we had wanted a private garden view we would have to have paid for a much more expensive inn. I wish they had upgraded cable TV so we could see more English speaking programming than the BBC's repetitive news loop.

Very lovely boutique small hotel with very traditional setup (e.g. bathroom door is a sliding one, rooms open through regular keys that are handed over to reception when going out). Very friendly staff going out of their way to make us feel welcome. Location is close to Karasuma Oike Station (around 250 m), and is walking distance from Nishiki Market.

As a very small boutique hotel, don't expect all facilities available in larger ones (i.e. swimming pool, gym). As our stay was only for two days and we had a full itinerary for Kyoto, we didn't need them anyways.

Lovely small hotel with a very helpful staff. Beautiful room with exceptional amenities. Lovely decor- simple and classic. Wonderful to have a very good breakfast in the lobby or in our room. It was raining as we were leaving and we asked for a taxi. The manager ran down the street and out to the main street in her heels to get us a taxi- truly exceptional customer service! Also perfect location for walking everywhere.

Nothing.

Customer service was impeccable. Wine selection excellent. Facilities and location excellent . Accommodation is sophisticated , staff are very professional but still warm and friendly.

Whilst the breakfast is English - it’s very Japanese influenced and plentiful which results in some food waste. My suggestion would be to simplify the selection and take advantage of amazing patisserie next door. Focus on good tea and coffee. The juggling of breakfast for guest in the public area was putting a lot of stress on staff.

Extremely comfortable rooms with great beds and easy to use air conditioning. Room came with a great, really big shower and great smelling amenities. We didn't use the TV but it was available and it worked if you wanted to watch it.

There is nothing about Villa Sanjo that we didn't like. The bar downstairs is appropriately priced but might be considered expensive by some.