It is near many transportation options, it is in front of a bus station and the nearest subway station is close. Hotel was clean and staff were friendly. Easy check-in process and they even let you store your luggage before and after your stay. It is also near various food options esp. a popular one that serves good Nagoya Tebasaki and an Anytime Fitness gym is also nearby. Breakfast buffet options were good as well. Room was clean and spacious. Great value for the price as well, definitely coming back should I visit Nagoya again.

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We ended up in Nagoya for an extra night when heavy rain saw the Shinkansen cancelled and we had to make a last-minute, late afternoon booking. We did make a rookie mistake and showed up at the wrong Richmond - there are a number of the same chain in close proximity so make sure you enter the correct address/full hotel name into your map. It's about a 10-15 minute walk to the hotel from Nagoya station and check in was smooth, even with limited English. The room was spacious for Japanese standards and the comfortable bed a standard double. Bathroom was fully equipped with toiletries and the shower head was a good one. There is a restaurant on premises, however we didn't take up the breakfast addition and headed a few doors up to Family Mart instead. Not as good as the At Inn Hotel Nagoya we stayed at the night before (we would have stayed there again but they were fully booked) but nevertheless very comfortable and worth the price we paid.

The property was clean and modern and was in a decent location approximately a 20 minute walk to Nagoya Station and a 25 minute walk to the market areas.

There was only 1 microwave in the whole hotel located on level 11. In the room with the microwave (and vending machines) it would have been nice to have some chairs to sit at while waiting for your food to warm up. The pillows are like rocks

Loved the location, the professional feeling of the staff, the breakfast was amazing everyday. The room was great and clean and tidy. The shower was great, the price was amazing. We loved our stay here and definitely recommend! About 10-15 minutes walk from nagoya station or you can take a bus to front door of hotel.

Same music playing at breakfast everyday.

Much roomier than the average business hotel. Higher quality furniture and amenities. Good location less than a 15min. walk from the train station in a neighborhood with lots of eating and shopping options. Excellent value for the money.

Only two elevators for eleven floors. I had to wait well over five minutes on occasion for an elevator. Windows won’t open to let in some cool fresh air.

I didn’t like room cleaning service in this property. One day the room made didn’t remove toilet trash and took the tidy towels on the bed.

This is the best hotel I’ve ever stayed at in Japan. That’s from about 30 hotels! All the comforts. Nice staff. Easy location. Would definitely stay again.

It was a little dusty, especially on the toilet roll holders. The desk chair didn’t stop from swinging back, the handle under the seat didn’t work on the first tilt setting. Minor issues.

The hotel was located perfectly in walking distance and a lot of great restaurants and attractions. Nagoya is a great city and the Richmond Hotel was the ideal place to stay.

We did have to wait almost an hour to check into our room due to a delay from the cleaning team.

Great location for parking, walking to the station or Sakae. Small room, but had everything. There are convenient stores, Starbucks and a breakfast restaurant seconds away.

To use the shower, you have to climb over a high bathtub.

Everything was very clean. There is 7-11 and Don Quixote around the corner. And Yamachan chicken wings across the road. Great area if you don't want to be near a loud area but still close enough to access.

Nothing.