Amazing ryoukan breakfast and dinner which changed slightly each day. Great location right infront of Lake Chuzenji. And each hotel room had a great view of the lake. Nearby walk to main bus stop routes. Great staff and meal service!

A/C in the room was centralized and could not be controlled from the room. Only blew hot air during winter, so we had to ask for some extra standing fans as we still needed some ventilation in the room, as windows could not be open. Hotel was happy to provide fans though.

The view of the lake from the room was incredible. Dinner and breakfast were both outstanding. Service was warm and friendly. The private onsen on our balcony was definitely the best thing though.

I found the bed to be quite hard and uncomfortable, and the temperature in the room was way too hot. We turned the thermostat way down but it didn't seem to help. The room is starting to show signs of age (worn cabinets, old carpet with some stains, etc).

We had a room with private onsen and it was amazing. Breakfast and dinner were quite a spread and delicious. The staff were fantastic! Location is great to access many hikes and near waterfalls. The hotel is just across the lake. Bus stop is also a 2 min walk away.

The room was spotless but had signs of wear and tear.

This was one of the most beautiful rooms we've ever stayed in. We booked a Japanese style room with an open air bath on the balcony and it was incredible. The dinner and breakfast were also delicious and the staff were really friendly. Right by the lake so it's a great location as well!

My wife and I had a great time at Hotel Hanaan. Service was excellent, the food was AMAZING and rooms offered such a beautiful view of Lake Chuzenji. Onsen was great as well. Overall the stay here exceeded expectations and will definitely stay here again if we visit Nikko in the future.

NIL

We took the room with an attached onsen and it was so lovely. The huge window overlooked the lake, just like a beautiful picture. On top of that, the staff were attentive and took time to introduce the room, introduce every dish we had for dinner and breakfast.

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The view is spectacular and the staff is very friendly and helpful! The food quality is excellent also!

the night light under the bed which is motion driven will be easily switched on once a slight movement is detected and it’s kind of annoying.

Everything is perfect: Room is very clean and it's spacious for two. We enjoyed the onsen and the meals a lot. The staff are all polite and helpful. The hotel location is perfect (3 min walk from chuzenji onsen bus stop and 8 min walk to nearby scenic spots)

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The staff were so kind and made sure you understood them, best customer service I’ve ever had. Also, we had a traditional room with a private bath and it was perfect. The diner and breakfast were also really good! 10/10 I will come back someday!

Everything well thought out, wonderfully helpful staff, beautiful food, great views, comfy room, glorious onsen. If I ever return to Nikko, I won’t hesitate to re-book and stay in one of their Japanese rooms again!

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