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executive lounge opening hours has to be extended to serve guests. An elderly gentleman (staff) at concierge was surly and unhelpful when i deposited luggage upon arrival from the airport for check in at 3 and asked to use the washroom. He was reluctant to let the me use the washroom on the 40th floor even though there was a room reservation for the me to check in at 1500h. He directed me around the block and told me there was one at the subway station. Sarah at reception was the only cheerful welcoming and helpful staff and should be commended. Dinner at Kura was memorable.

We really loved the stylish vibe of the hotel, with its dark color decor it felt modern and interesting. The lobby area was a treat with a great panoramic view over Osaka, which we couldn’t get enough of. Being in the Umeda district was a big plus, with lots to see and do around. The room was surprisingly spacious, especially compared to other places we’ve stayed in Japan. And the view from our room was a cherry on top, looking right over the bustling Osaka Station. We genuinely enjoyed our stay and would love to come back to Conrad Osaka on our next visit.

Hotel staffs are all helpful, polite, willingness and offered their best to solve any issue raised from booking taxi to table reservation. Even after I modified my requests over and over again, they still tried and offered their best. Thank you team Conrad Osaka. Room is spacious, bathing water come with large stream of water. A bathtubs may take 20 mins to fill at home can Be done in 2,3 mins. Hot water comes immediately. Room is clean and spacious. This is the first time luggage pickup arrived 5 mins earlier than requested time. The staff had calculated loading and transportation overhead in mind. This is a big bonus. The bread section at breakfast is excellent and far exceeding rest food.

1) a breakfast staff friendly chat with guest right next to bread area. The staff wear mask but the guest didn’t. Showing friendliness is important but shouldn’t talk next to food especially the conversation was initiated by hotel staff. 2)the bed is too firm for me.the pillow is not bluffs.

The location, the staff and the design of the room and hotel. It is a very friendly hotel that pay lots personal attention to my family and my kid. The staff is able to have a chat with kid. In the room, there is a kid’s teeth brush and slipper ready.

The afternoon tea timeframe is from 3-5pm. It is too close to dinner. Maybe it can be 2-4pm.

View from the lobby/bar and hotel room was incredible. Room was a good size and bathroom was excellent. Also used the pool in the morning which was good and a nice size.

A little disappointed the room wasn’t ready at check-in, especially as we had plans shortly after we were due to check in. Also I’d say a tad too expensive despite the great rooms and views.

The staff were all very friendly and helpful and went the extra mile to ensure we had the best experience. This also extended to activities outside the hotel as well as the services and facilities inside the hotel. We all felt very looked after and had one of the best hotel experiences at the Conrad.

Great hotel, location is superb, excellent service, outstanding staff. Views of Osaka’s skyline from room and from lobby are breathtaking.

Minor things: bathroom supplies were not provided properly (eg some bottles were empty upon arrival), waiting time for breakfast was long , and a bulb at room was not working

Beautiful hotel with breathtaking views and very comfortable room. Breakfast was good too.

Everything was booked out - the teppanyaki , the bar, the spa . It would help to let us know to book the restaurants and other facilities ahead of arrival!

just a very welcoming hotel and staff

just wish we could have filter coffee or bags and English breakfast tea WITH MILK IN THE FRIDGE also don’t like to see the girls dealing with picking up suitcases. it’s wrong men are better suited to this job … seems to be happening in a lot of hotels it’s just not good

Great premises, good staff, nice restaurants inside and the pool is very nice. Everything is clean and at the level of what you would expect for a luxury hotel

Lobby is 40th and the room at lower levels, so you need to take one elevator to the lobby then to the room, it is the only point I don't like.