The hotel is located in a quieter part of Umeda which I prefer but surprisingly is within short walking distance to the Osaka & Umeda train stations as well as the commercial area. Standard fares such as Family Mart and Starbucks are just by the hotel. There are a number of second-hand stores one street away. Great and reasonably-priced restaurants serving all kinds of authentic Japanese dishes are next door. Moreso, the rooms and especially the bathrooms are big -- total of about 40 sqm -- much bigger than the usual Japanese hotel. It comes with superb bathroom toiletries not usually offered by even other 5-star hotels and for the ladies, the room comes with a powerful hairdryer. A favorite amenity is their yukata or pajamas. Needless to say, staff hospitality and service is superb in the way that the Japanese are known for.

Hotel Hankyu International exceeded my expectations! The hotel is beautiful! So well maintained and thoroughly clean. Which is importtant to us because we are allergic to dusts. The hotel's style, structure, and deco are elegant and beautiful from bespoke era. The staff were professional and polite. I'll return again!

Only one stain in my perfect experience. One front desk employee (Mikimoto) didn't know her job but didn't want her colleagues to know that. While she fumbled totally in the dark, she wasted my time. Later, she approached us and without asking our permission, she sneaked a look into the info in our possession while trying to hide fron her team that she was incompetent. I don't mind untrained employees. Everybody needs to start somewhere. But, don't pretend to know your work while wasting your clients time. Ask for help and learn from your colleagues and supervisors! Most of all, Mikimoto's sneaky behavior was unpleasant to the recipients - us.

We liked the centrality of the location, access to the train station is within 7 minutes walk. Besides we got a great view from Level 34, of the Osaka City. The staff ensured cleanliness and comfort through tidy housekeeping daily.

I really have no complaints~ really loved the stay, though it is a luxurious one so we should expect to pay more to enjoy their services and amenities. We didn't manage to try out their pool and restaurant. Renovations ongoing at the main entrance though.

We really enjoyed staying at this nice hotel. Good location, no more than 10-min walk to Osaka/Umeda station, and there is also another metro station which is closer to the hotel. The room may seem a little bit outdated but everything inside the room is very clean and well-maintained. Services are very kind as well. Overall, there is enough evidence to show that staffs definitely did great job in operating this over 30-year-old hotel.

Nothing at all.

Great 5 star hotel, some part of this hotel might look dated, yet the service is superb. The room size is great as per Japanese standard. In general, we had a great stay. The location can be more centred, but we don’t care a few extra minutes walk after a good meal.

Location can be more centred. Some part of this hotel is dated.

Absolutely stunning hotel in a fantastic location. The staff were incredible and very helpful. The room we stayed in was very spacious and had a terrific view. Water pressure in the shower was intense, had to make use of it often hahaha.

The pillows could have been a little fuller. Other than that everything else was fantastic.

Very nice hotel with strategic location - on the train/metro station. You can walk from the station to the hotel - ca 10 minutes.

Unfortunately very poor knowledge of the English language by the hotel staff, which is quite problematic for a tourist (not only) from Europe.

Beautiful tower. Very nice quiet neighbourhood with many convenience stores nearby. Fantastic staff! The lady who showed me the room was very professional and detailed and the men and ladies at the front desk always gave a bow and greeting

Customer service was outstanding, and our room had an amazing view. The food choices in the hotel and the surrounding area were high quality. One restaurant offered Afternoon Tea. I will stay here again when I return to Osaka.

Very friendly and efficient staff, beautiful view from the room, convinient location

Slightly old fashioned but still nice