We stayed the night after going to usj, and the hotel really exceeded our expectations. For the price we paid, the room was much bigger than we had imagined. The beds were comfortable and the pillows were of the soft type but not so soft that you basically feel like you're sleeping on the mattress. One of the things we appreciated was that the toilet in the room is actually quite distant from the bed (the bath and living room space are in between), so it makes it more comfortable to go to the toilet and do your business in peace without waking anyone up. My partner and I had a double bed and it was more than enough space for the two of us. Breakfast had a lot of options, especially Japanese-style, but also had croissants, cereals, juice, and smaller options for those who don't eat much in the morning. Overall very comfortable stay!

Actually, there are no complaints, but maybe a few points people should be aware of: - The parking is actually in the Harriot Hotel, so you need to speak to the staff first then park. It wasn't a big deal for us, but it can be confusing, so make sure you tell them beforehand if you are planning to use the parking. - You cannot go to the breakfast room in your slippers. Again, not a big a deal, but it was a bit surprising when the staff told us and my partner had to go back upstairs and change. We're used to seeing people in pyjamas and slippers, so we were surpised. So, wear shoes to the breakfast room!

Great value for price. Breakfast was good. The staff was very friendly. Convenient shuttle bus to Universal Studios.

The shuttle bus stops a bit far (about 10 minutes walk) from Universal Studios. And the reservation page is only in Japanese, so it can be challenging for foreigners (when I went, there were only Japanese on the bus). The location is also a bit far from the stations, and it can be time consuming if you want to visit places in the center of Osaka or some other places like Kobe or Nara. But if your main attraction is USJ, this is a very good place to stay.

Went to Osaka for Universal Studios Japan and tour Osaka. Location was far out from city center but the train (if you get the hang of it) is cheap and easy. The area is a business area so dont expect tourism wnd even restaurants to be open especially in the PM. Room size was great, breakfast buffet was good, access to Nakafuto Station and Cosmosquare was nearby (for metro/train), small store was decent had small items such as food and drink. The staff didn't speak English well which was a surprise being next to a large convention center/business hub. the Shuttle to Universal I have to agree with others (I think it doesn't exist) - there was no option to book the shuttle and the front desk acted as if it were full. There is no shuttle to Kansai airport but we had planned to book a cab which was about $150 dollars. The hotel wasn't bad for the price but don't expect much from the front desk.

See full review above

The room (9th Floor) was very wide, comfortable, and with a good view of the ocean. The good thing was that the toilet and the bath were separate. The staff was very friendly and helpful. The amenities like toothbrush. shaving, comb were all on the 1F lobby for the guests to take as necessary. The parking was 1000 yens per day but it was in the adjacent Prince Hotel which was 3 minutes walk from Quintessa. Breakfast was just great with lots of different food and desserts.

The staff did not make the bed although we stayed there for 3 nights. They cleaned the room and replenished the items w/o any problems. Not sure if it is normal not to make the bed in this hotel unless you specifically ask them to do it. Location was not that great as it was isolated and around 7 kms from the City Center.

Very spacious room, beds and seating were comfortable and well kept. The services provided were more than adequate, and most of the staff were pleasant.

The desk chair was a little bit worse for wear, no way to display a do not disturb sign meaning housekeeping EVERY morning, and one of the cleaning stuff, short man not of East Asian descent, was VERY insistent on cleaning our room every day even when we told him we don’t want cleaning and he made both me and my brother feel uncomfortable. All other staff were good enough for a 4 star hotel

Huge room with lots of space, separate shower and toilet facilities. Large bed. Towels changed every day. Very quiet.

Not convenient location, no direct trains to Osaka. Front desk staff were not very friendly.

The room was way bigger than we expected, and the breakfast buffet had great options for both me and my husband, and our 3 year old kid. We stayed here to visit the aquarium the next morning and it was very close to it and also to USJ.

It was a great stay overall. The parking is not in the same hotel, so we had to walk to the hotel next door with our luggage, and it was a bit hard to find when we checked in.

I loved the room size which was really big and spacious. Room was very clean and had all the amenities I needed. Shower was very spacious and in a separate room from the toiler which i also prefer. Breakfast was also very good. I came for work and had to be in the nearby Intex Osaka event area, which was 2 min walking distance. very satisfied all in all.

I wish breakfast would offer cafe latte and not just Americano but unfortunately that's very common in Japan so was not surprised. Also, there was a strange noise in the room which I realized was the elevator, was very noisy.

I liked how new the property looked. The room also looked modern and it was very spacious. Restroom was very nice. Enjoyed the daily room cleaning and new towels.

It was a bit of a walk to the station compared to other places I have stayed at. But overall it wasn’t bad.

location, many of the offices i had to visit were accessible through covered walkways, although being part of a business district, the area is quiet after working hours . good connectivity to the subway system and easy and safe access even late in the night was good

nothing i missed