Staff were very helpful with special requests like ironing boards and weighing scales. Lots of free toiletries available at the reception area. Nearest parking is available at Asta Plaza East for ¥800/24 hrs. Rubber duckie in the bathtub was a nice touch. Free drinks all day at the drink machine in the restaurant with all kinds of hot and cold drinks. You won't need a vending machine in this hotel unless you want a beer. 5 min walk to the nearest subway station. McDonald's just next door but it's not 24hrs.

I left my down jacket behind in the room and when I contacted the hotel, they said they did not have a lost and found facility. That was quite disappointing.

Very comfortable, clean room perfect for one traveler. With more than one it would be a little tight. There was plenty of room to open my suitcase at the end of my bed, which was a nice change from some Japanese hotels. The location was very close to the station, which was very convenient. The McDonalds next door can also be convenient for breakfast or late night food. The staff was very friendly and helpful.

Not much. The towel change situation was a little confusing. Also, something was wrong with my kettle, and it wasn’t stopping once the water finished boiling. The breakfast might be an issue for some people. It’s definitely a Japanese style breakfast setup, so if you’re not used to that, or looking for more of a Western breakfast, you might not like it. Also, the coffee was pretty darn bad.

24 hour front desk. Macdonald fast food is right next to hotel if really want quick food. Room is clean. I absolutely love that they have a one time use plastic bag wrapped on the TV remote control. Feel so hygiene. I think it is very dirty that everyone touched the remote and it is not something the cleaner would clean it frequently. So lovely to have the remote wrapped. Nice.

The breakfast choice not as much choices. Parking need to pay extra. Room is very small but this is expected.

Price was good value. Location, although a bit far from the central, was still convenient as there were restaurants and essential shopping in the vicinity. Getting into Central Kobe was not a problem at all, just 3-4 JR stops ride away. Free flow of hot and cold beverages throughout the day was definitely a plus.

Breakfast could have been better if there was more fruit made available.

The location was superb and the hotel facility is very nice. Most importantly the Staff at Hotel Wing Kobe are excellent in the way they deal with customer and assisting the customers especially the group of Horie and her colleagues. All of them are helpful, polite and very nice. Thumbs up to you guys. We miss you.

There's nothing that we do not like. Everything was superb for us.

The staff was very helpful and friendly. The premises were very clean and our room was big. I liked the size of the twin room beds. They were not small. The ensuite bathroom was spacious. The hotel is conveniently located close to subway and train stations with many restaurants around.

If you come by car, you have to take care of the parking space by yourself. Although there are parking options nearby

This Hotel, located before Shinnagata Station, was very quiet, comfortable, and cost-effective. Breakfast was served both Japanese and Western food meals. In particular, it was very good to enjoy the peaceful trip in Kobe Harbor Land, Bay Area, Nunobiki Herb Gardens, Nankinmachi Chinatown etc., and to come back to the hotel and experience the Japanese meal in Munashi for dinner.

Reception was professional and welcoming. My room was spacious and clean. I also liked that it was across from the train station and atop a McDonald's for a quick snack. The breakfast served was the best I had in an inn/hotel in Japan.The variety and quality of the food excellent.

I asked for a room with a view and got to look at a building instead.

Excellent value - stay included a decent Japanese buffet breakfast and lobby provides more than what you need in the form of toiletries, bath salts, pyjamas and more. Staff are very friendly and patient. TV has YouTube capabilities.

Room service wasn’t included - they would leave your towels at the door in a bag.

Extremely clean, close to the station, staff is very nice plus they do luggage storage before check in and after check out, so you can explore without carrying it around.

It is somewhat out of the main areas, but it’s a 10 minute train ride to downtown Kobe so not too far out of the center.