The staff was helpful. Don't forget to check out the roof top garden, I danced there freely with no one around. It's a good memory to have when I got a chance to dance in Tokyo. Breakfast was really good with lots of varieties. I was there mainly for shopping so the location is good.

Calling local line got charged so if you ever need to use the room phone to call local number, just go to reception to ask them to do it for you. I was not informed about the charge and fee for calling local number so I was a bit disappointed, Wish there was socket near the night stand so that my phone was near me when charging.

Perfect location in the heart of Ginza, close to shops, restaurants and public transportation new hotel with fresh design and furniture we booked 2 adjusting rooms for a family of 4 - perfect decision for families with teenagers, size of the rooms is bigger than in most of the hotels in Tokyo. The personnel is friendly and always ready to help. European breakfasts with some asian dishes, fresh juices, fresh fruits Clean rooms with everyday room cleaning, changing towels and bed linens. There is steam iron, hair drier in the room - everything small, compact, but perfect for use

room service from hotel restaurant would be good sometimes had to wait for seating for breakfast, all the tables were full

We really like the aesthetic of the hotel design. It is newer and has this retro modern design. The room is well layout, we like the bathroom a lot as it is roomy and clean. The hotel is only a few minutes walk to all the major shopping in Ginza. If you need to travel to other parts of Tokyo, it is about a 5-mins walk to the nearest Metro station, but about 15-20 mins walk to the Tokyo JR train station. Breakfast was abundant, include both Western and Asian cuisines.

Great location and attractive interiors

Staff are mostly non-Japanese and not that friendly. Male receptionist would not allow more than one hour late checkout and whilst this could be hotel policy, he was very gruff about it. Also rooms are nicely designed as expected from this brand but you lose out on the authentic Japanese feel like you could be anywhere else. If you're a smoker be warned there is no smoking room in the property.. The roof dogs place is very small with highly priced and very average American style hot dogs

The location of the hotel is nice. Not in the super busy area of Ginza but still very close to the shops. The staff was kind enough to help us in getting taxis whenever we needed. Our room was spacious and had a nice corner where I could catch up with work.

They were able to maximize the space in their rooms. Even though they're relatively small, it didn't feel cramped at all. The beds were very comfortable. The location was great -- an easy walk to Tsukiji Market and Ginza's main shopping area. Breakfast was also good!

Everything was good except it's not a fully-serviced hotel in the sense that you have to bring up your own things.

Ideally located if you want to be in the Ginza area. The room was clean, the bed was comfy, the shower was excellent and the buffet breakfast was spot on with something for everybody.

I had to work from the room quite often. The table (to put the computer on) was right next to the window and there was a strong draught blowing in. I got cold every time I had to work.

I am a vegetarian and absolutely there is nothing to eat in your hotel. Please put a board saying vegeterians are not welcome so that I dont book your hotel again. Everything is good except food, as vegeterians are least priority for this hotel

I enjoyed my stay in the heart of Tokyo. Hotel location in Ginza provides convenient access to the subway stations, restaurants, cafes, department stores, boutiques, etc. The hotel staff is very professional and attentive, room is clean, comfortable and larger than one would expect in Tokyo.

hotel design is colourful and cheerful, great facilitate and comfortable bed.

can’t find wine opener when I need to open my sparkling sake.