Location - so convenient. Close to two subway stations (same block as Takaracho and one block away from Kyobashi). In fact, one could ride straight to or from Narita airport. But if with a lot of luggage, hotel is just a 10-15 minute walk to Tokyo Station where you can take a bus to and from the airport. If you're traveling with a baby stroller though, do note that taking the lifts from Kyobashi or Takaracho may throw you off to an exit maybe one or two blocks away, but still very walkable. Room - comfortable, clean, and pretty much has everything one should need (some amenities like coffee, tea and toiletries are available for free at the lobby) for a short stay. Special shout-out to their Japanese-Filipino staff, Nicole. Always a relief to have someone speaking your language. Lessens the stress of being in a foreign place. She was new at the property but very helpful and knowledgeable.

Room size - a snug fit for two adults and a toddler with luggage, bags, and a baby stroller, but this was expected. Otherwise, the room met expectations.

Location is great. Around 8-10 mins walk from Tokyo station, no problem even with big suitcases. Room was clean, a little bit small if to open two big suitcase. We have one big and one small suitcase and it did not have enough space to open them both at the same time. Room was clean and comfortable. Staff are super helpful and nice. Will stay here again.

Friendly reception staff and nice spacious reception area with sofas which are comfortable if you arrive before check in and need to rest. Quiet location in a side street, really close to several metro lines and Tokyo station which were our main reasons for booking, so very accessible for exploring Tokyo at great value for money. Perfect base for exploring Tokyo at a reasonable cost in a quiet and safe area, with friendly staff

Room was small for 2 people with 2 backpacks but manageable and given the value for money was fine for a couple of nights. For people with bigger luggage perhaps book a twin room for extra space. The room we stayed in was not in a corridor but on the open outdoor balcony area which means the rooms are a little chillier/drafty in winter so top tip, request a non-smoking room inside the building Only channel in English was the news, would love some other channels and might be a nice addition for international guests as a consideration for the hotel, however we were out exploring Tokyo so wasn't a major need and we experienced the same in other hotels too so this is pretty standard in Japan

The staff was friendly, helpful, and efficient. Plus they could converse with you in English. The hotel is located in a less busy part of Tokyo and, while there aren't a lot of restaurants in the immediate area, there is a Family Mart right around the corner. The bathroom is quite spacious! Not the usual unit bath and my son enjoyed washing his hands in the faucet, which was just right for him.

In the pouring rain and with a full load of luggage, the hotel was a 12-minute walk from Tokyo Station for us. But things got easier the moment we figured out the subway connections (Kyoubashi Station in particular) and exits.

Perfect location! Tokyo Shinkansen station 10 min walk, 2 metro lines right next to the hotel. Staff who speaks perfect English, really helpful and nice. Extremely clean hotel, quiet. It is the second time I have stayed and I will again if I have the opportunity to come back :-)

They used to propose breakfast, it is no longer the case. No big deal though because there are konbinis and cafes really close to the hotel and there is a kettle in the bedroom so you can grab food outside and have a cup of tea in the room :-)

Staff very professional

Little hard to communicate

Awesome Place. Location is very good…it’s close to 3 Train lines. The Staff was very accomodating, especially Nicole who helped us on numerous occasions for advice and for Luggage transportation.

Nothing that we did not like per se but just some additional information. The Rooms are a bit small. So, be prepared for it but I guess that’s the norm in Tokyo. Also, we were unlucky with their Cafe downstairs which were having some renovation done. However, there were a couple of 7 Eleven not far from the Hotel.

I had a Double Room with Small Double Bed. Small room by western standards, but typical for Tokyo for that price. Nice dep tub for soaking after site seeing day. Close to shopping malls and restaurants. Nine minute walk to Tokyo station; three minute walk to Takaracho Metro (A7) (Toei-Asakusa line); four minute walk to Kyobashi Metro station. Cleaning room on demand (except the do clean every 3 days regardless). Staff polite and helpful. Laundry machines good.

Faint smell of cigarette smoke in my room on my last morning at the hotel. Not sure where it was coming from. Self serve laundry was good, but only 2 machines, and very popular.

The facility superb....this is the first time i went to the hotel which provided phone charger cable iphone and c type to be borrowed in the lobby hotel. I don't think even 6 stars hotel has this facility. The cleaning staff is excellent, they cleaned up my room eventhough i put the sign at 1pm. Thank you sotetsu fresa inn, next time we visit tokyo definitely will book this hotel again.

The size of room is very small fit in for 1 person. I wish they have twin bed room.

I enjoyed staying here so much. It was easy to reach from the airport without needing to change lines. The hotel is near two useful metro lines and the Tokyo Station. Staff at check in and check out were very helpful and cheerful. I found the room to be on the small side but very comfortable, clean and was tidy. Everything I wanted was there. Breakfast was very good. A special thanks to the friendly, smiling and always welcoming lady in the breakfast room.

Having to leave.