There was nothing that I didn’t like about Era Hotel & Spa. Even before I arrived the staff took care of arranging transportation from CUN to Tulum. Upon arriving I was greeted with a smile, bags taken to the room and a brief tour of the property. No matter the time of day the staff greeted you with a smile; was ready and willing to assist and/or provide recommendations. They provided free bicycles for use to use to bike to the Tulum ruins. Awesome stay and experience, definitely would pick this hotel again.

Honestly there was nothing that I didn’t like about this property.

I recently stayed at Era hotel in Tulum and it was an amazing experience! The decor and furnishings were beautiful and stylish, and the large pool was perfect for relaxing and soaking up the sun. The staff were incredibly friendly and helpful, making me feel right at home. And the breakfast was absolutely delicious - I couldn’t get enough of it! Overall, I had a fantastic stay and would highly recommend this hotel to anyone looking for a luxurious and relaxing getaway.

Beautiful design Comfort of the garden in the Veleta area of Tulum

Although recent the property already has a few cracks The staff were mostly nice but could be a bit snobbish/not always very helpful

The actual shower was great, it has good water pressure. Loved the plants and the lights. Free parking but limited spaces) Felt quite secured with the bell at the entrance.

I hated that there was no door in the shower cubicle, be careful because when you take a shower it sprays sounds the room. I didn’t like the pillows decor, they were uncomfortable. I didn’t like that the breakfast is not in the hotel (you have to walk to a restaurant)

The garden surrounding the pool is absolutely perfect. So lovely and relaxing. As far as the location goes, it’s just about as good as it gets in this part of Tulum. If I had my time again I would hire a scooter for ease of getting around as taxis are expensive. They offer free bikes which we used and they were in good shape and easy to ride.

unfortunately had to cut our stay short only managed one night due to something coming up which was gutting as the room is absolutely beautiful! really handy location in tulum town and not far from beach , it was my partners birthday and the staff put little balloons and drink in the room such a nice request and the most loveliest staff will be going back once back in tulum!

Beatifull spacious room, very clean, nice layout, good shower,...spacious bed but a bit hard

Wifi was suboptimal sometimes. The breakfast was delicious but a bit poor (a juice, coffee, small yochurt/granola bowl and some small pastries like a crossoints). Would expect a bit more choice, and not everyday the same breakfast. Overall we booked with last minute discount, but i think its overpriced.

Everything about our stay at Era hotel has been perfect. The structure and the room were beautiful, modern and well decorated. The pool is perfectly taken care of and we loved the morning breakfast.

Everything was excellent

location was quaint with access to street shops and restaurants. beds were comfortable and quiet a/c. weekend staff very nice and friendly.

We chose this property because of the wonderful breakfast and restaurant reviews unfortunately this was closed during our stay, would have been nice to be made aware before booking the with breakfast option. Open shower facing the bed has odd, but didn’t bother us much.

Beautiful decor and very well thought of. But what made our stay even more special was the team working here, they go above and beyond. Nothing was too much trouble. It felt so safe getting around everywhere by foot or with the use of their free bikes.

There was nothing I could fault.