Room and hotel in general were STUNNING, in retrospect I think we were given a free room upgrade - this wasn't mentioned by the staff but was very much appreciated! The rooftop pool was beautiful and there's a nice terrace on the mid-level where they began hosting cocktail nights during our stay. Staff were very friendly and there are bikes available to rent (which is helpful since it's a little far from the main areas of Tulum and taxis in the area are a total scam)

We'd read the reviews about the breakfast but boy oh boy was it bad. We took one look on our first day and knew we'd have to find alternative options - a few bits laid out in a small, cluttered room with flies buzzing around.

The space, the decoration, the bed, the furniture were awesome and very comfortable. The bathroom was also comfortable and we had a small kitchen, very functional as well. I found the pillows too thin and the receptionist that day (lovely and welcoming lady) got me a great pillow as well as great recommendations for places to ear. We were really comfortable. The staff was very nice, it was a very pleasant experience. You can easily park in front of the hotel and at night the area is super quiet.

The walls are a little thin so early morning you hear some activity in the hotel, but nothing that kept us from sleeping. The breakfast is basic and really nothing special, I wish there was more choice, but plenty of breakfast places in Tulum to go to.

The team for sure, Carlos, Marta and Michelle were very friendly, welcoming and helpful! The hotel itself, new and very cosy and beautiful. Also very quiet wich can be very pleasant. The room, very cosy, plenty of space and the bed very comfy. High speed wifi Wich was very important for me. For the breakfast, they work with Reciproco cafe, where they make the most amazing vegetarian food. Canek, a coffee lover, can make you the coffee you like, he is full of knowledge. I enjoyed my stay there for almost a month and I highly recommend Eterna and it's team! Thanks for everything guys 🙏🏼

Nothing

Brand new hotel, you can see and feel it inside. Although we noted some disadvantages for consideration, we would choose this hotel once again.

As this is a brand new hotel, you may expect everything nice. And it is so. Some smaller disadvantages to be considered - lack of TV in the room, neighbourhood of the hotel is questionable - construction work for other hotel and rubbish dump, hotel is located on suburbs, if you have a car/ motobike - it's fine, but it's not in walking distance to center or beach. Breakfast, which by other reviewers we expected great vegan, for us was dissapointing, starting at 9:00, and taking by average 30 minutes to be ready. If you are spending time on a beach - it's OK, we were sightseeing, so it was frustrating, as starting a tour at 9:45 / 10:00 was too late for us.

good water pressure and no bad -chlorine smell of it, which is common thing in mexico. room was clean, i like soap and shower gel they put in rooms. rooms has small kettle, mini fridge. AC working really good. bed is comfy. inside hotel everything is really nice. breakfast was ok-served close to property, simple but tasty-drinks you can choose and scrambled eggs with veggies and beans on side.

there is still construction works around. property is a bit far from centre-but its not hard to walk.(and there is some nice places to deink or have food really close)to get to property is really anoying-tulum has bad roads, we know that. but to get there-it was big “lakes” after rain and etc. typical bad Tulum streets, and darknes around:) but we felt safe enough:) kichen needs frying pan, cutting knife and board, if you want to make some food. on the rooftop pool there is really loud-working some kind of machine(i dont know what it was,just annoyng of you want to relax).

The hotel facility and the room itself is really nice. The apartment was very clean. Air conditioning and wifi worked very well. We did not use the kitchen, so we cannot rate on this and so we did also not checked if there is a supermarket in walk distance. But there is a gas station nearby to buy beverages. The roof top terrace is amazing and you can enjoy the sun set. As mentioned by other guests we can confirm that the pool on the roof top terrace is not that huge but we did not expect a pool for swimming lanes. Therefore it was fine for us. The area is quiet and there are also some restaurants within walk distance. The main street with the shops and restaurants is within a 15 min walk what is fine for us too. Breakfast was good. There are parking lots in the front of the hotel. Overall the price-performance was perfect. But we think that it is possible that the price changes when constructions at the hotel itself and the area around are completed. But this is only a guess. We would stay there again.

amazing rooms, everything clean and nice

Breakfast. Breakfast is located in a small cafe 200 meters from accomodation. The cafe is located right next to the trash recycling centre. We could choose from two types of breakfast. We choosed the oat and fruit bowl, because we would have to wait another 30 minutes for the second option. Bowl was 6/10 but small for men. You will get fresh orange juice which will be in the glass full of ice and reduced with water. If you want a coffee, which was nice, you will have to pay extra for that.

The hotel was just perfect. The location worked really well for me (but it is quite deep in la valeta) The road is bumpy - but if you know Tulum this is absolutely the norm. The staff were lovely, my room was GORGEOUS, I thought it was really good value for money in Tulum, the breakfasts were at this sweet little place next door and it was delicious and whole hearted. I loved it here and will definitely stay again.

there were occasional power outages, but again, this is normal in Tulum.

The staff are absolutely amazing! The hotel is very beautiful and the location is awesome, close to the main downtown area and free parking much more chill than the beach street where all hotels are and no parking available.

The rooms don't have hair dryers. Other than that everything is perfect.

wowza the room was so much more than we expected! Set on 3 levels, we had a kitchen area, the room and bathroom then an upstairs private hangout it area. pool area was great too!

kitchen could use a few more amenities to make it easier to use (cleaning products etc). Breakfast was not great, area was surrounded by flies next to a large garbage disposal area- quite off putting Road leading to the hotel is a mess of potholes (but so are a lot of roads around there)