first of all all the staff were very nice and accommodating and they did their best to let us feel comfortable and welcome from reception to staff working in the breakfast buffet to cleaning lady(Thank you fatimah, zakaria, ...). they did let us check in earlier than normal time and also provide us with extra big bed for our kid, which was very nice. sitting in the lobby was very pleasant for us. enjoyed the fantastic interior. looked like a palace ceiling. check the photos i attached.

unfortunately the pool water was not warm enough for swimming which was disappointing specially for our kid. info in the website states that the pool is open all year around so from sunny Marrakesh and 5 star hotel we were expecting that they would warm up at least the small kids pool (which is very possible by installing couple solar panel)

Suoer friendly fronr desk staff. Thanks to Mr. Hanza, Mr. Cherif and Ms. Hiba. Very nice pool and great breakfast.

Some broken furnishings in the room. Hotel in general has seen better days, i.e. door alarm beeps upon entering, balcony doors don't close fully, etc., but nothing dramatic.

We had a large double room which had beautiful 180 degree views of the city where we could see the early morning balloon flights in the distance on the sunny mornings and were upgraded during our stay to an beautiful and huge junior suite over lloking the pool. The staff were extremely helpful from housekeeping and room service to the front of house team who couldn't do enough for you to ensure you had everything you needed. Big shout out to Fatima who was great especially given our limited french her English was a blessing :) Great Cocktails in the bar and lovely to be able to sit around a pool after a day around the city especially roaming the Medina, and in January too!

Lack of decent air conditioning, to be fair we didn't see if they had any fans but I would expect decent air con in a hot country, but this is not a modern new hotel to be fair.

1. Friendly Staff: All the staff were super friendly and very helpful. They were always proactive in supporting us in any possible way. I would like to especially mention here about Saad, Sharif & one more staff at the reception (forgot his name). They were really amazing in supporting us with their answers and helping and guiding us throughout our trip. 2. Location: Excellent location. This place is close to everything. Just 10 mins walk to medina. 3. Cleanliness: Everything was very clean.

1. Breakfast: Perhaps this could have been better. Although it was good but i do see an improvement. You can not eat the same breakfast for 5 days, i expected some changes. 2. Internet: There is very weak internet connection at 3rd floor. This could be improved. Rest everything was just perfect.

the hotel was great, very large room, ( Junior suite ). Great balcony with view of the pool. Large seperate bathroom. the staff were very kind and very helpfull. Good location just out of the hectic part of town. close to a good supermarket. Amazing swimming pool.

Breakfast was good with fresh omelettes made to order. A fair selection, but could have been a bit better. Coffee machine was ok but could be better. things were just getting a bit tired, ie fixtures and fittings.

The hotel is fabulous and the staff are amazing, from the door/reception staff (they are all so pleasant and helpful, nothing is too much bother for any of them), to the bar/restaurant staff (the girl's in the restaurant are exceptional, so helpful and friendly, they really go above and beyond) the bar staff to the spa staff, they are ALL exceptional!! The hotel offer's the full package

The street noise can be heard at night time, tea/coffee making facilities would be good in the rooms

The lobby area is very calm and beautifully decorated. The swimming pool is a very good size . The staff are lovely and very helpful, particularly the breakfast staff. Very good location literally everything is 5 mins in a taxi and lovely restaurants within 5 mins walk. We stayed in the ambassador suite and whilst very big and clean could maybe do with a little updating and extras. Very nice toiletries !!

Very little , maybe a little freshen up and greenery added to balcony but apart from that very comfortable and lovely staff

I like the room was very very excellent & reception thank you sherif, the staff, was wonderful, the pool was great, Breakfast was delicious and I will like to come back again, this hotel 5 stars 💫 🌟🌟🌟👍👍 Thank you so much to Yassin the manager.

I wish the hotel have all-inclusive for the meals.

Very friendly and helpful staff. Clean Hotel and well located.

Some annoying guests at the hotel are noisy and there should be some rule from the property about not having any loud music after 22:00 in the room, as it may bother other guests who want to sleep not to have a party. Luckily the reception staff tried to resolve the issue when we could not sleep.

The hotel was in an excellent location. All the staff were very helpful and accommodating especially Saad the hotel manager who went out of his way to make sure we had an enjoyable stay and that the everything in the hotel ran smoothly. Overall it was a very enjoyable stay.