we stayed on two occasions- either side of a weekend- a total of 5 nights. after the weekend when we returned there was no hot water - we were offered a shower in another shower room in a motel further down the street. It was pouring with rain and being in our eighties we did not take up the offer I was disappointed that we still had to pay full price when there was no hot water during that night and day.. We asked for a downstairs room as we had he a heavy suitcase but was told there wasn't one. We did observe during that evening that there were several downstairs rooms vacant.... Apart from that the Randolph was well equipped and we were grateful for the the use of the new washing machine and dryer in our unit in particular. A very convenient location...

no hot water!

Spacious, very clean & updated room. Kitchenette, washing machine, desk, 2 armchairs, extra large very comfortable double bed, bath robes, soundproofing, adequate parking, very friendly & helpful manager.Motel is approx. 30 min. walk to centre of city (where free parking very hard to come by) We only stayed the 1 night, on check out we wanted to walk up road to a recommended cafe for breakfast, the manager (I'm sorry, I can't recall his name-my apologies) allowed us to leave our packed car in the parking area & pick up on our return. No hurry he said!) This was a great gesture & we were most thankful. If we travel to Christchurch city in the future, this would be our 1st choice to stay. Thoroughly recommended. Thanks again for your hospitality.

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This stay exceeded our expectations, the apartments were spacious, both in the living area and bedrooms. The furnishing were good quality. The kitchen was also sizeable with everything you needed - great selection of hot drinks. We stayed with another couple and loved that we both got en-suites. The spa bath was an unexpected treat. The whole place was sparkling clean. This will be our go-to for stays in Ōtautahi going forward.

Heating , comfortable seating, room set out , location , parking , nice units , quiet area no road noises .

Reception gentleman, ddnt smile at all , ddnt feel like he was happy we stayed at Randolph, Fridge froze all food and vegetables , had to bin all, as ruined , went to office to tell him he said sorry 😑 people staying in units change stuff , really ? No offer to reimburse. Not at all sympathetic when I asked for a late check out off 12 o'clock, as I had had surgery the day before and couldn't attend a hospital check up untill 2pm that day , He said no as cleaners are finished at 12, not correct on the 3 days I was there and observed ? so latest could be 11am , place was not even quarter occupied ?. We had stayed 3 nights $600.00. Compendium stats a paper to your door , ddnt happen ? Regard Di

The location was very central and set back a bit from the road. The manager was very good about suggesting things to do and see. The bed was comfortable and everything was clean.

The ground floor rooms open to the parking lot with sliding glass doors across the entire front of the unit. If you open the curtains in order to allow light in, you are completely on display. You are either in the dark or have everyone look straight in the room.

very clean. great location. soundproofing, good quality furniture and fittings. staff accomodating (we were travelling with a bike and carrier, and were able to leave them in a secure garage during our stay). Merivale is a lovely little village, and you could easily walk into Christchurch city centre, including Riverside Markets. linen and towels of good quality, and housekeeping very thorough. we stayed in a delux two bedroom apartment, which was very roomy. there is no dishwasher, but plenty of crockery so you weren’t constantly having to do dishes. the rooms were slightly dark,but made sleeping easier. plenty of parking, and delightful outdoor areas.

The friendly welcome and assistance. Very comfortable accommodation which was roomy, warm and quiet. Also laundry facilities in our room. Daily room service.

Lack of recycling of rubbish and instead of leaving soap and towels to reuse instead of replacement would help the environment. This is not a criticism but a suggestion

My new favorite place in Christchurch, For the last few years I have been trying to find a place I can use each time I come down to visit. Every time I have been disappointed with customer service, quality of bedding and cleanliness but not at Randolphs. The bed was comfortable, the chairs in the room to put my feet up were a really nice touch as well as a great shower. This will definitely be the place I use every time I come down now.

The website says I have to pick something so I would say that when I turned up a fuse had just blowing and this affected the internet. Because I did not ask at the time what the password was and I was too lazy to ring them I had to use my mobile data. The owner had the internet back up and running quickly and was very apologetic. The following day he had prepared my account just as I had requested and it was very effortless.

All facilities.

No bubbles in the spa bath. Also just a few minor areas in bathroom - an eye for detail never goes a miss e.g. dust on the top of the tiles around the spa bath, not quite clean enough around the bottom of the shower also fixtures (towel rail and toilet roll holder and a few other bits needed a bit of a better of a clean).

A nice place for the few days we needed to stay in Christchurch. Friendly greeting from the front desk staff and we were shown around the unit plus offered info on the city, getting around/attractions. All the facilities we would want were provided.

A busy weekend in the city with lots happening so probably a full motel and therefore parking was tight.