Staff were wonderful. Front desk were fabulous - friendly and knowledgeable. Guest services ensured that my son received balloons and treats for his 6th birthday. Concierge were incredibly friendly and polite. Staff appear to have had a high level of training and it really shows. Location is great - downtown but quiet. The outside bar and restaurant was a great space with more fabulous staff, very good food and cocktails.

Pool area was a little dirty and I had to report that the jacuzzi tub was so dirty it was unusable. Also, despite the fact that we we have children, I felt that the hotel should better police the rules of the pool. Older children screaming and throwing balls. Not pleasant for anyone else trying to use the facilities.

Room was spacious, well appointed and absolutely spotless. We were on the 16th floor and had an amazing view of Lake Ontario and the CN Tower. House keeping was spot on with clean towels and bottled water everyday. Breakfast was excellent with a huge range of hot and cold, buffet and a la carte. Staff incredibly polite and helpful.

There really wasn't much not to like. However, the pool is a little small and there isn't much outside seating. The pool isn't manned by staff which meant it was incredibly noisy and busy at times and people were in the pool with wine glasses. Given its location and heritage it is a shame that the hotel does not have a roof top pool, which would be most welcome in the summer months. Having said this the hotel is still worth a stay.

Staff was close to perfect. The room was very comfortable.

There was no game room for the kids. It could be useful on a rainy day. The options of 'treasures' on the treasure hunt should not include candy. I informed the staff that no candy was allowed but they still kept this choice for my kids. It was not a deal breaker but it's also an easy fix for next time.

The location of the Hotel is great, you are close to all activities and points of interest are a walking distance. The rooms are clean and furnished with everything that you want. I had a special request about my wife's birthday celebration and the hotel really did well in acknowledging my request and making her feel special on her day. Good Job

I think it is good to give option to the guest in using the mini bar inside the room and furnishing it with few items

Absolutely everything, from the smell of the hotel to the amazing welcoming staff. Worth every dollar and the best hotel to book. I have never felt more relaxed and happy with everything I received. Money was definitely worth spent and everything was very well done. I can not wait to go back!!

That I couldn't stay longer

It exceeded our expectations. This trip was for my 12 year old daughter. It was exactly what was needed walking distance to attractions, excellent spa accommodations, excellent decor, city views included CN tower/Rodgers Stadium/Lake Ontario, front desk staff exceptional, clean hotel from room/hallways/pool area, quiet and relaxing 😌. The hotel experience is consistent from Montreal to Toronto. Normally I do not like hotels except this one, if the area doesn't have one, I will not go. Thank you for giving my family a chance to relax and reset.

It was impeccably clean and remarkably beautiful. The staff members were extremely pleasant and welcoming. I really enjoyed Club Lounge access and the variety of healthy, delicious foods. The immence amount of sunlight flooding our room further elevated my spirit. The bed and linens were a dream and last but definitely not least, the electronic bidet was an exciting adventure!

There was absolutely NOTHING that I did not like.

very friendly staff, very nice room, big pool area

the automated toilet with heated seat and all kind of massage stuff. the automated light which switched on during the night by just entering the bathroom when I did not want to switch it on and it switched off automatically when I just sat still on the toilet

Staff service was exceptional. Broke my makeup remover and asked front desk for some, they brought it up very quickly. Staff respect the privacy sign very much. Super professional service! The rooms and amenities are clean and tidy. Although we did not get the view of CN tower but the other side is still pretty good.

Parking only has valet and its $60/night.

Location, food, the staff, the view, room, breakfast, the gym. Everything.

Maybe the elevator could be slightly less noisy in the night. It's not a big deal but I can hear it operating while trying to fall asleep. The swimming pool could also be bigger.