The staff was super friendly, protocols for safety against COVID exposure were superb. The hotel offered digital keys in lieu of the standard door key which was really cool to use. The rooms were exceptional for the price, with plenty of room for a party of five. There was a secluded bedroom area where the pull out bed was located, and extra space for clothing storage. The balconies offered superior views of both the city and beach nearby. The restaurant in the hotel offers discounts for hotel guests, and the food was absolutely amazing!! Plenty of self parking available, and valet service if you prefer that method. Property is less than a mile from everything; Hawaiian Marketplace, Waikiki Beach, ABC Stores (for souvenirs or snacks), and centered to everything you’d want to do - 20 minutes from Pearl Harbor to the West, or Hanauma Bay Preserve (20 minutes to the East. About a 45 minute drive to North Shore (absolutely stunning!!) Concierge was very helpful with setting up activities, though I’d look at Groupon to save some money, as you can find the same deals for significantly less, though we did book the Chief’s Luau through the on site Concierge. Property has a full gym, movie rentals for free, and a salt water pool that provides plenty of sun and shade. The water was perfect! I’d definitely stay again, and can’t wait to take another trip to the island!!

The narrow self parking spaces is the only thing really. But it seems like all the parking in Hawaii is like that. Not a deal breaker though.

the location is good yet, no Bus stops in front of it or on the same street so if you will be taking a bus around which is a good value just be aware the stops are close walking distance 3-5 minutes away.

the front desk was hard to reach in the evenings between 8-9:30 pm. The tv in my room had these two lines that went across the tv. I did try to phone down to the front desk yet, it was hard to reach anyone there. I had to stop at the front desk to ask some questions that I could have asked on a phone. I did not use the text option to the property as texting out of country was an extra cost.

the property was clean, staff were lovely and location was far enough that it was quiet but you could walk to the main part of Waikiki.

the only negative I have is that the pool was closed. I completely understand that this will happen at times but there was no mention on any websites or when booking that the pool was not accessible and that we would need to go to Hilton Hawaiian Village if we wanted a swim.

Location near surgery center I had to go to next day. TV in room worked well,nice picture( that is actually rare in hotels!)

Pillows in room all the same,none firm like I like. I forgot my phone charger & toothpaste,had to pack in a hurry,and there wasn’t any available in the hotel. Asked where to buy one,had to go searching neighborhood. Got ripped $40 for one at ABC store,recommend vending machine in lobby,or gift shop. Restaurant ambience sucks.

Location was perfect for us. We didn’t want to be in the center of all the activity, but close enough to walk. Staff was welcoming and friendly.

Bathroom was a little tight especially If you have little ones to attend to. Not a lot of space for toiletries. Luckily we have a hanging toiletry bag, but we at least like to keep all out the basics.

Location is close to a lot of what we wanted to see and experience

Parking was a little weird and if you got in too late then there was no available parking that we knew of.

Nice location and sweet bed .

sink was struck and dirty.

Close to the beach, Hilton Hawaiian village and the restaurants and shops.

The pool was not as expected from the photos as it wasn’t nearly as nice as they made it look. The rooms are a bit outdated looking and should be updated soon. Very disappointed in the quality of this hotel especially when compared to other really nice doubletree locations I’v visited.

clean, breakfast and location

parking is not free and beds are too small

Nice beds Nice toiletries Some staff helpful Reasonably good location in Waikiki

Property is dated and poorly decorated - didn’t feel like a ‘Hilton’ hotel Male staff member wouldn’t let me check in as my husbands name was on booking. He was parking the car fairly far away. I had his passport and licence as well as the card used for booking. I had made the booking and paid for it, and was accompanied by our 4 children. He wasn’t helpful or pleasant, so we left without checking in. Came back some hours later to complete and got a different staff member who was lovely.