The overall living experience was actually quite good. However, during the breakfast buffet on the second day, the lady staff at the noodle station was extremely rude. I can't believe a five-star hotel would have such employees. Because of the bad experience I won’t go to stay at the hotel again and won’t suggest to my friends either ！

Our stay here was absolutely fantastic. The hotel is set in a beautiful area with marina and restaurants and felt very safe to walk around at night. The free Sentosa bus leaves regularly from the hotel entrance and travel around Sentosa and to VivoCity on the mainland was very easy. Our room was very clean and very well tended to twice daily. The 24H pool was a real highlight for both adults and children - kids loved the pool and slide during the day, and late night dips (often till midnight) in the beautifully warm pool with the dark starry sky above were just dreamy! The included breakfast, both food and service, was exceptional and whilst everyone was great, Wai Meng in particular was warm and welcoming and went over and above to ensure ourselves and the kids were very well looked after. W Hotel suited us perfectly with our children - it was easy enough to visit the city, where we visited all major attractions, whilst having a beautiful peaceful sanctuary to return to at the end of a busy day in the city. I'd highly recommend this hotel which will be our 'go to' for any future visits to Singapore.

We booked the ground floor king room with plunge pool to celebrate my daughter’s birthday. The hotel asked for any special request and when we informed them about it, not expecting anything special. However they surprised us with balloons, a birthday note, and a lovely cake. We were touched.

nothing we don’t like

It was our second stay at this hotel because we loved it the first time. The location is great, right next to the marina, with bars and restaurants (an excellent cafe there), and the pool and bar in the pool with jacuzzi in it was great the first time. The rooms are large, clean and well equipped, but first time we had a balcony, with a view of the pool, which we prefer to the room we got this time with no opening windows.

We asked to use the jacuzzi indoors because it was raining but the spa staff told us that it was seperate for men and women so no romantic jacuzzi together, and it was also not hot as it was broken. We went out to the jacuzzi in the main pool, even though it was raining, but were told by the staff that it was undergoing ‘maintenance’ ie. broken. As the jacuzzi was one of our main reasons for choosing this hotel, this was really disappojnting. Breakfast was expensive, so we didn’t include it, but there is an excellent cafe in the marina.

The giant pool with a water slide. The pool operates 24/7. The buffet breakfast was good but should include more subcontinental flavours. We stayed for 7 nights so kind of bored eating same stuff.

No activity for the kids except the pool. There should be sports: ping pong, basket ball, badminton, games room to keep kids busy. We stayed for 7 nights so it was necessary to have different activities so they don’t get bored. The room was small and was enough for 2 not for 4 as advertised by the hotel. The all day menu for food was very limited and was not up to expectations in taste and flavour. The hotel is located in a isolated location. The hotel should run a free shuttle service to city centre. There were no shops/market around.

As good as before. love it. better when with the family though. Great vibe, staff and very clean. The pool is huge and the marina next door has shops (7/11 the far side) and various cafes and restaurants.

Nothing. The only slight negative might be that you are a 15-20 min drive from the CBD - but on this occasion I wanted to escape that after long days of meetings.

We had stayed at Village Sentosa before checking into the W and were blown away by how awesome the W was. From check in to check out all the staff we encountered were so lovely and helpful and patient (important as we were travelling with energetic children). The kids loved getting a balloon and lollypop at check in, then the bracelet for free ice cream in the afternoons was a hit. After check in they also brought us up slippers and children dental kits which the kids loved. When the kids found out the pool was 24 hrs they were so excited. We had a late night swim (around 9pm) and it was beautiful, the lights from the hotel and gardens made for a beautiful setting. The rooms were beautiful (we had a fabulous twin and fabulous king) and so roomy. Bathrooms were huge! Buffet breakfast was one of the best we have ever been to. Everything was so fresh, coffee's made to order, select meals that could be ordered fresh as part of the buffet, even a pour your own bloody mary section. The breakfast was a hit with the kids and adults. We loved the pool during the day, plenty of sun lounges and shady seats. Swim up bar, water slide, hammocks, honestly we were blown away. Check out was smooth. We were even able to have complimentary late checkout on one of our rooms so we could enjoy the pool longer. Restaurants and bar on site and also plenty within walking distance. I wish we had stayed longer than 1 night and we can't wait to come back

The only thing we could fault is that the location is a bit secluded so if you're planning to do all the touristy things at Sentosa (beaches, resorts world etc) it's not part of the beach shuttle and monorail area. We had done all that already so we were able to just relax and enjoy all the W had to offer. We would pick this as our last spot to stay next time we come back to Singapore and book 3 or 4 days to just relax and enjoy ourselves

Pool & gym were fantastic open 24hrs so within Singapore's humidity all day and evenings u get access to the pool whenever. Fantastic for Families as kids love the pool. Location was off Singapore's main city- where the expats and tourism attractions are located which can be access from a bus to Universal Studios, Casino walk, Aquarium. Nice yacht views

Staff can be hit and miss at Restaurant. We had an incident at Breakfast where multiple times we order a dish for the little one but were given something else and to not waste food all they did was scrap it off even though there was chill oil. Once I had a word with Floor manager the following day that was rectified with better hospitality. Its best to speak to the manager directly.

Absolutely loved this place! We are a 23 year old couple and even though it was mainly families staying here we loved every minute. The pool, pool bar and slide was our favourite. We spent our days relaxing and swimming. We loved the pool music and find not many hotels have good music like that which is calming but upbeat at the same time. I would 100% stay here again as the food was tasty, gym was great and the staff were very helpful always and the plus was we got an early check in which i really rate! Wonderful hotel in our opinion.

Fantastic location, wonderful views, with great amenities and facilities! The team was considerate in making our weekend stay an unforgettable experience as we celebrate our 30th wedding anniversary. The check-in process managed by May (Front Desk) was exceptional - she was friendly, courteous and helpful through and through. The dining experience at WooBar was captivating, looking over the pool and dock – the food appetizing and delectable. Maxime (F&B) had made sure we get a taste of W Hotel’s of highly acclaimed Afternoon Tea, even though we had missed booking for it. Overall, we were pleased beyond words with the staycation at W Hotel (Sentosa Cove). Well done Team W!

Well, the SPA was unfortunately under maintenance - by no fault of the property. Our staycation coincided with their maintenance schedule.