First time staying, nice place, had a ground floor room which was very spacious. Finally a big tv as well and not a postage stamp in the corner! Bed was comfy, plenty of cupboard space as well. Bathroom was a little small, but there was a bath, so not complaining on that. Quiet rooms, not too much overspill of noise, warm enough although the a/c wasn't working. Staff were all very friendly and helpful.

Staff got caught out at breakfast, too many people coming down at once with only one member of staff on, she got overwhelmed very quickly. Not her fault, it took over an hour to get breakfast, but I wasn't in a rush, so was happy to let her serve the less patient guests first. Could probably do with a better system, a meet and seat or something to take orders or maybe a buffet style if they know they are heavily booked. Some of the decor in the bar and corridors was a little tired and peeling, but the place was clean and tidy otherwise.

The location is very convenient for a short drive’s access to the town and also other nearby areas in the Cotswolds. The facilities are good with ample parking and good amenities including a gym. The breakfast was decent with hot and cold options. Staff were friendly and helpful. Room was spacious.

Not much to dislike. Some minor observations - the hotel was perhaps a bit dated but clean, the spare bed/sofa bed wasn’t very comfortable as it had a thin mattress and you could hear noises from the corridor. The air conditioning was not working but there was a fan to use.

I travel to Cheltenham quite often for work and this is the best value hotel I have found so far. It has everything required for one night and my room rate included parking and breakfast. There is a nice restaurant where you can also eat in the bar area. The food I ordered (butter chicken!) was piping hot, delicious and very reasonably priced. My room was huge and included a bath which was nice on a cold night!

My room was a little cold when I arrived (although I am one of those people who is always cold!) The heater was set to 17 so I turned it up and by the time I got back from the restaurant the room had warmed up. The bathroom floor is really cold! It would be great if some spa style slippers could be provided! The plug sockets are far away from the bed. I managed to charge mine next to the bed by using a long lead attached to a laptop (a long lead only wouldn't be enough!)

I liked how polite, helpful and friendly all the staff were. The rooms themselves were very comfortable and the location is good for popping out if needed. A big bonus was it having a bath tub. A lot of accommodations don't have these. The breakfast was abundant and I liked the option of light or heavier full breakfast available too. We were full and couldn't finish it all!

The breakfast ordering. The food and staff were great. The timing and order of food being brought to us could've been better. It seemed there weren't enough staff and they didn't have a system in place to manage everyone's orders in the way they were received. So it made guests upset, causing some to be rude in their understandable frustration. Although, the staff did well to maintain their manners and composure under the pressure. Management might want to consider supporting the staff by having more available to manage the demand of guests, and a system in place to deliver the breakfasts in a more orderly fashion.

We had a great, comfortable and memorable stay at this hotel during our short, one night visit to Cotswolds. The staff are very friendly and eager to help. Check in was smooth under 2 mins. Room sizes are big with all usual amenities including kettle and tea, coffee. We had dinner served in the room. The portion sizes are really generous and food was cooked to perfection. The breakfast it's buffet with many options including hot freshly cooked full English, and multiple continental options like fruits, cereals, pastries etc.

There was no phone in the room, and even the manu card didn't have a phone number to order, so we had to find the hotels phone number from Google and order room service via that number

Great location, near Cheltenham , only 10 minutes from Gloucester which had loads of shops room was very spacious, clean , breakfast had pleats of choice , parking was easy, good tea and coffee facilities in the room , we booked for two adults and a sixteen year old son what I liked that there were three of everything in the room three towels three cups normally when you book you have to go chasing for extra mugs pillows towels etc but everything you could need was there. Although we didn’t use the restaurant in the evening the prices looked reasonable. Very quiet location, and easy to find.

Staff seemed very few and far between however we were served breakfast straight away when we went down. The only down side was the bathroom was quite dated

We were given ground floor rooms and near my sisters room as asked. The staff were very attentive and nothing was too much problem, and very friendly. We had Lunch and dinner with family at the hotel, the food was excellent. Our rooms were a good size with seating so you could enjoy a cup of coffee and not have to sit on the bed. Rooms were spotlessly clean and with every thing you needed. They also have a good cocktail menu which we used.

The car park had a few pot holes but they are doing work, so I am sure this will be addressed and the car park was large enough so you could miss them.

Property was really nice, rooms were clean and spacious. The hotels biggest asset was Tom on reception. If anyone was born to work in hospitality or customer service, Tom was the epitome of professionalism. He should be the general manager. Absolutely polite, nothing was too difficult and always eager to please. Please pass on my gratitude and praise. Well deserved.

Breakfast was quite poor (that’s being polite). Continental normally involves selection of cheeses, meats, breads etc. Continental here involves cereal, fruit and pastries. Not as suspected. Cooked option involved opaque sausages, beans and bacon, which despite being in a Bain Marie, were lukewarm at best, cold at worst. Sausages were ‘white.’ Looked like they’d been boiled! Coffee machine was great.

Super friendly staff, great selection for breakfast, very clean, rooms very spacious, quiet, even a long day had a daily service to the room which I did not expect as other 3* ones I have stayed at in recently did not do it, so it exceeded expectations.

Could feel the springs of the mattress. Could still sleep during a long stay, but I think that mattress is reaching the end of the life. Outside of the property is not well maintained, but inside is all fine, so not really a problem but just not the best of the first impressions.

The Reception area was very clean. Bar and restaurant were excellent, great staff and very friendly. The food was outstanding and very tasty.

Upon arrival the outside of the building was very poor and off putting, in need of decorating The car park is filthy dirty at the back, desperately needs tidying up and cleaning. The morning cleaning room staff were very rude, knocking on our door at 9.30 and then 15 minutes later, requesting we check out early as they wanted to clean the rooms on the floor we were on, we were not due to checkout until 11am. Our complaint has left with the Receptionist.