The only problem. Only problem was the bed that I laid in pillow smelt like vomit. Threw it off of the bed and under the pillow was a lumpy feel like it was vomit particles. Obviously the bed had not been changed🤮 but other than that the stay was wonderful

The only problem. Only problem was the bed that I laid in pillow smelt like vomit. Threw it off of the bed and under the pillow was a lumpy feel like it was vomit particles. Obviously the bed had not been changed🤮 but other than that the stay was wonderful

The hotel has an incredible view. The breakfast is very varied. Super well located.

Very small room and you can hear the guests from the rooms next door. The breakfast staff are very impolite.

Breakfast was fabulous

Rooms small & dark. Double bed right against the wall which made getting.in & out difficult for myself .

Everything apart from the receptionist

I didn't like the fact that the receptionist that attended to me wanted to rip me. I was surprised when he told me that booking a room for the night was R2200+ per night when i asked, same hotel I stayed at a week ago and I paid less than 900R for? I even told him that before coming I checked the price on Booking.com that it was less than R1,100 a night. I ended up using booking.com and paid (>1200) for the room. That staff is very dishonest.

The staff were super friendly and helpful, especially Charlton. The breakfast was plentiful and tasty. The hotel is glamorous and dramatic. The rooms are thoroughly serviced daily The coffee machine on every floor is a useful and thoughtful touch. The view is TO DIE FOR!!! There are panoramic views of the entire city. We had a superb view of Table Mountain from our Room. Incredible!(Room 1825). The hotel is safe. I would have no hesitation in recommending it for value and service. We hope to be be back! The lifts were slow at times and there were queues at busy times but to be fair, it's a large establishment serving many people..

Great place in the center of capetown. View on the upper floors is great.

Design and dark colors of the room in reality is a bit more dark than the pictures let guess. For a short stay it was OK.

The aesthetics of the hotel blew our minds. The Breakfast was hot and tasty. Reception staff and security personnel was friendly and attentive.The views from the hotel was incredible and comfort in general was good. Felt very safe. The app for the hotel was very informative and helped with food- hitech. Enjoyed the facilities- Pool and Gym.

Breakfast options were very limited . More hot items required - veg options . The breakfast staff were not friendly and quite rude when requesting the refills on certain items offered. Waffles were always finished. The assistant helping with Hot Chocolate from the kitchen (machine ran out-self-service option) was quite rude when requesting 4 cups(family of 4) , sounded as if it was burden.We gave them a benefit of the doubt, hoping that the long weekend might of just made them tired.

The breakfast was excellent. I also liked the idea of placing ironing boards next to the rooms.

It makes logical sense to expect irons to be put/ placed next to the ironing boards next to the rooms in order to avoid this tradition of having to call the receptionist.

Breakfast was lovely and the 360 degree view is breath taking. Wide variety of choices. The rooms are pretty compact but adequate and there are public spaces to work in. The décor is like a fairy exploded but makes the hotel stand out from the normal Business trip hotels. The staff in general but especially the lobby are super friendly and helpful.

The manager was having some strong words with her staff that everyone was trying to hear but not hear. Its a convo that should be rather dealt with in a staff area and not in front of guests. I had dinner at the Restaurant, which was not cheap by no means and to be honest the risotto wasn't worth the R260 that I paid (maybe I'm too much of a Joburger, but for R260 I was expecting to be wow-ed for rissotto to cost that much)

The room had a great view over the CBD and up to Table Mountain, which was literally at the foot of our bed! I liked that there was a sofa area as well in our room. We happened to be on the same floor as the higher swimming pool, which although narrow, was super-warm and just like a bath with a view LOL! Breakfast was great. Staff were amazing and couldn't do enough to help.

Very limited storage for clothes/hanging things. Somewhere to hang wet towels to re-use would have been useful too. It was slightly dodgy walking back from the Waterfront as it was getting dark, so I would advise just getting an Uber.