Very friendly staff, always ready to help. Overall a very clean hotel, the bathroom is spotless, the shower is fantastic and the beds are comfortable. Free computer terminals in the hotel lobby and free printing at the reception.The executive rooms on the 6th and 7th floor have access to a printer in the shared lounge. In that shared executive lounge is a happy hour from 5 to 7 pm with free snacks and non-alcoholic drinks.

The swimming pool should be more often serviced. I had to clean it myself for 15 minutes (fishing the leaves) before I could swim.

The place yes beautiful and the rooms were clean and their breakfast was perfect

What I didn't like we were not well accepted, after we were not told that there is no electricity until you go and ask that there is no electricity at our rooms for 3 days no TV sleeping in the dark rooms but we paid full amount, we were struggling to charge our phones again you must go down and ask at the reception to charge your phone really we were not happy. The water is luke warm for bathing during the night you must open the wardrobe to get the light this is really frustrating

The highlight for us was the area around the swimming pool, with an amazing view on the Union buildings. We spent a good deal of our time relaxing there. The rooms are nice and comfortable, with a beautiful bathroom. An excellent feature is the “electric battery” with various sockets that fits most world plugs. We did not experience load shedding in the hotel, there is 24/7 current due to hotel generators. We used the parking throughout our 9 nights stay, always friendly staff attending. We sometimes had breakfast, lunch or dinner at the hotel. Good buffet and à la carte, friendly service everywhere. Finally, the central area is beautiful and reception very helpful. A tip for visitors: there is a Kwikspar supermarket 2 blocks away, a safe walk down the street.

Washing bath towels seemed a challenge, so sometimes the old towels were already taken and new ones did not arrive yet. We would have been fine not having replacements every day, which is quite common in Europe and saves energy and water.

Very big hotel and has nicely sized rooms but needs a revamp. I stayed here 23 years ago, and nothing has changed really. But location good, breakfast and meals good, ATM on site, parking on site. Fine for a short stay in Pretoria

The smell of oil from cooking breakfast and dinner seeped up through the central area and into all corridors and rooms. Even into the fitness centre. Was very disagreeable at 7am in the morning while sleeping Fitness Centre had very little equipment, just 1 treadmill, 1 bike, 1 stepper for example. Had to wait till others finished

Such good value for money, just a wonderful experience. Its slightly outdated but still has that air of sophistication and opulence. Really enjoyed my stay and will definitely be back

There were some slight service issues and lack of attention to detail. Ther could be more training around developing more awareness of the customer needs. This is a posh hotel and the restaurant staff should be better trained at developing the nuances required at this level.

I specifically appreciated the comfort and cleanliness of the room. The breakfast was quite nice, with a variety of food that was served.

One downside though was that the coffee machine was not fully functional and as a result, the cappuccino tasted like strong. A coffee station on the 6 and 7th floor would be much appreciated, instead of having to go to the bar to order coffer. I had to go down because the telephones were not working.

Great Breakfast! Large variety and really great friendly service. The bedroom was extensively large in our room on level 6.

The pool was run down and wouldn’t advise using it. Also the bar by the pool is no longer operating. This didn’t impact our stay but worth noting for those who would have expected it to be.

Breakfast exquisite, the hotel furniture out of this world, cleanliness superb

Fir a 5 star hetel like this i was expecting full orientation of the hotel, our room, the pool, Brea kfast time, checkout time, how to use the key to open our door, if theres a fym or not, The coloured guy at reception looked at me and my boyfriend like a hooker and a client, especially when we said we have booked and paid for only 1 night.... He rolled his eyes,

Excellent location opposite the Union Buildings so you can walk safely outside the hotel and nice views. Buffet style food ( though believe there was an a la carte option) but excellent choice and quality. Booked well in advance so paid a rate well below that expected for a 5 star hotel. Staff all very friendly and efficient.

Swimming pool was green. Undergoing maintenance, though people were swimming in it. Water in the bathroom only just hot enough for a shower but not a bath.

Delicious food Attentive, friendly and helpful staff Comfortable Beds Lots of space and common areas Beautiful view Great Location Secure basement parking

Unfortunately the buildings power was off duing our stay and although they had a generator it was not running the geysers or bathroom light so we had to have cold showers in a very dark bathroom. Decor is a little outdated We never received a wifi password?