We liked everything about this hotel .3 visit here and it doesn't disappoint. Very clean,good entertainment,food excellent something for everyone.and it right on the strip which suited us.

Great location, great food, staff where very nice, lovely clean hotel,

Only one receptionist was a bit rude on our arrival, we arrived late, we travelled all day, would have been nice to be meet with a smile, she never told us we could book a safe for 20 euros per week, we went to our rooms and found out, we had to go back down to the receptionist, and que up again, in order to book a safe, it eat into our going out time, it was 11 at night, that's the one and only complained I have, other wise it's a beautiful hotel, lovely staff, I'll be back.

The hotel was bright fresh and in an excellent location. Everywhere was clean and felt new (not sure how old it is!) your room key card offers discounts at some local bars on drinks. There is a lovely spa at the hotel which we also used for massages. There is a gym too. Playa 1 is on the same site as Playa 2 with the pool in between. The restaurant is below playa 2. The spa and gym at the bottom of Playa 1 and there is a walkway/hallway between. There is a bar at the pool and another bar inside which has seating outside facing out from the back of the hotel. All staff we interacted with were extremely helpful and friendly. The location is excellent and has a short walk to the beach and bars and entertainment venues on the street outside. I would absolutely return and recommend this hotel.

It is a wowwww !! hotel. One of the best I have ever been. Especially for the food and entertainment.Great rooms; beautiful design, Beautiful swimming pools. Great location on the lively strip. 7 Min walking to the beach. Highly recommended, Great service. I spent 5 nights in a row in Western Saloon and I am speachless !! great music for Rock lovers

I wish I could stay more.

My 14y old daughter and I had a lovely stay. The hotel looks newly refurbished, well kept and clean. Rooms spotless with everything we needed (gels, shampoos, coffees, teas & little fridge), buffet is ample with so much variety. You have to pay for your drinks through but prices are very cheap. Pool is a bit small for the amount of guests but it’s fine. Plenty of sunbeds to lounge around as well (but you need to be quick to snatch one!), Night entertainment and some days too with DJ next to the pool. Beach 2 streets away (like 5 mins walk), staff (specially at reception) super friendly and helpful.

I honestly cannot fault it in any way for what it is. Well priced, good location (next to beach, restaurants and bars/party area). The party strip next to hotel can be a bit loud until about 3 am closing time but not that bad.

The culinary experience at a hotel or resort can significantly enhance a guest's stay, as evidenced by the variety and quality of breakfast and dinner options available. The positive attitude and responsiveness of the staff to compliments not only reflect their dedication to service but also contribute to a welcoming and enjoyable atmosphere. Moreover, a diverse entertainment program ensures that guests have ample choices for leisure and enjoyment, rounding out a well-crafted hospitality experience that caters to a range of preferences and desires.

Aircon didn't work as per the instructions but was not an issue as could open the door. Where it was little noisy, it didn't prevent us from falling asleep. We never asked for guidance so it might have been us.

Beautiful hotel with modern decor. Lovely and clean with a fabulous food choice and quality. Central location to the English nightlife (if that's what you are looking for). Check in and check out was quick and easy. Our room was ready 2 hours before the check-in time which was great! A few minutes' walk to the beach. Highly recommend and would stay here again if in Benidorm.

I would imagine it gets very busy in Summer and probably not enough sun loungers around the pool for everyone. Having said that, we went in April and it was hot, there were plenty of loungers available for us.

First time in Benidorm for xmas , we stayed at Ambassador years ago its so much better and modern decor is beautiful. The xmas gala on xmas day was stunning , all waiters dressed up , food was really good , all cooked to a high standard. We would definitely stay here again. Big shout out to Christina the maid on floor4 ,lovely friendly and always smiling.

A couple of female restaurant staff not as friendly in the mornings but other than that al ok

A great hotel. It's location, staff, facilities and food were very good value for money. The hotel was very clean and rooms had plenty of wardrobe space as well as being nicely furnished. The entertainment in the evening was great, you really didn't need to leave the hotel.

Just 2 small suggestions. Little paper pots to be provided for sauces etc and hooks for towels in the shower. Everything else was perfect.

Room was very good. Food was very good. Bar prices fair. Explorer bar entertainment was good.

Charge for tea/coffee in the room after Day 1 is unreasonable for a 4 star hotel. Sachets for shower gel and shampoo are not eco-friendly; why not have a refillable dispenser on the shower wall? Didn't like the fact that people were reserving sunbeds with towels first thing in the morning and then going for breakfast and not using the beds.