We loved the pools, the staff, the beach, the food and the entertainment. Kids Club was excellent, our daughter loved it. Everyone was fluent in several languages and that simplified everything—no sales pitches (like the ones we had in the Iberostar in MEX). We had so much fun.

We didn't like being so close to the municipal water effluent treatment plant... the smell of it all could not be avoided, especially in the evenings. The bathrooms near the pool needed a bit more attention. The beds were average... too hard to my taste. Mosquito bites abounded as well. The minibar was empty. The app did not work very well. And finally, the windows did not shut out the noises well enough.

Variety of food is something worth mentioning. Very helpful and nice staff. Crew that is responsible for kids attractions does above and beyond. They are fun, always smile and care about kids around them. I witnessed a situation where we did an excursion and one 4 yo boy couldn't handle it and was missing his mom and dad but crew lady was always with him, cheering him up and very patient with him. Kudos for that. This is hard work but all the team pays great attention to children. And that my lads gives a big picture on how big they are on kids satisfaction. Clean rooms, great view. Attentitive and positive personnel who is always there for you.

Great hotel for families, right on the beautiful beach. Pools were amazing, out kids loved it Great food & drink selection, especially fish, fruit, vegetables- incredibly tasty. The food has been freshly prepared and changed every day + there is cafeteria opened 24/7. Nice spacious room easily accommodated 4 of us It looks big complex, but we didn’t have the feeling of crowded hotel, ppl distributed across the facilities and several pools.

We would appreciate better matraces for this category of hotel on all of beds As there is a lot of mosquitoes, nets on the windows would be great Be aware the beach is public and you have to pay extra for sun-beds & umbrella (if available when you come to the beach)

Everything was wonderful! Food was healthy and delicious. I love that they source their produce locally. Facilities were clean and very strategically designed. Everything at the resort is made for your and your kids comfort and good time. Hotel is right on the beach which was great for us since my parents only wanted to swim in the ocean. Entertainment was geared towards both children and adults. Well organized schedule of activities for every day! Hotels sustainability efforts deserve praise - no plastic straws or containers, everything is compostable, reusable and organic. Very impressed! Work well done! Special shout out to restaurant manager Loly and our waitress Nikola! Thank you for wonderful service! We hope to come back again next season:)

Wonderful hotel, in particular every single staff member was so welcoming, friendly and helpful. Everything was spotlessly clean, the grounds were beautiful with lots of flowers, trees and easy access to the stunning beach. Our children loved the facilities and we all found the evening entertainment fantastic (I'm quite a sceptic usually). The food selection was great and we particularly liked our mexican meal.

There was nothing we didn't like. The one thing I'd say is that our kids didn't go for the starcamp (though plenty of other kids did!)- perhaps a few extra staff needed on that at times but the people who did run it were incredibly kind and fun.

The convenience offered in this all-inclusive option is worth it. Food in the buffet restaurant exceeded our expectations. Thanks to staff at Mistral, Miquel and Carlos, for the last-minute birthday cake surprise, and to Isabel for arranging the extra bed in our room. Staff took extra effort to ensure that guests are well taken care of.

All good! While I had issues with the room allocation, it was resolved immediately. Hotel staff, Isabel, brought an extra bed. Gracias! (I booked a room with 2 single beds and a bunk bed for 3 adults. I got 2 single beds and a sofa - not a convertible sofa bed).

The resort has a beautiful and we'll maintained territory with lots of green. Overall the outside facilities are really nice with swimming pools and zones for kids which are excellent. Staff is super friendly and nice, always helping and trying to accommodate. Special mention goes to the food which is absolutely great, very high quality and very high variety. And to be honest, although there are restaurants that you have to book which are nice, the main buffet had the same food standard and some days even better. Also, the beach is just 30 seconds walk which is really nice. Overall we really enjoyed our stay.

The first room we had wasn't in the best state and needed some renovation (e.g. doors were really squiky so it was hard to use the toilet at night without waking up the baby). I understand that it's a popular kids friendly hotel, so rooms get damaged fast, but our first room could really use some renovation, we had to upgrade to get a fresher room to continue enjoying to the fullest.

Amazing facilities for the kids - they had the best time !! And the beach is absolutely stunning

There was endless food and drink. Breakfast was perfect. Lunch (we ate at the grill) was really nice. Dinners were just ok. And the upkeep of the property could be better (if I’m being really picky). Ie. Sweeping floors / wiping tables / cleaning toilets more regularly. It wasn’t dirty at all. But that is the difference between a 5 star and 4. (This is a 4 star)

The evening entertainment was exceptional . The buffet restaurant food selection was extensive. The staff were always helpful. We all agreed that the cost of our stay was excellent value for a family. We were so impressed that we will be back next year.

That the A La Carte restaurants weren’t open every evening and we couldn’t book them despite using the app when we arrived.This wasn’t a real problem as the food in the two buffet restaurants was good quality.

The facilities were great, food was amazing, drinks were incredible, the staff were fantastic. Roof top was outstanding. We were so impressed how everything was kept very clean at all times.

The Greek and Mexican restaurants set menu for groups. They don’t tell you in advance that because we were in a group we couldn’t order from the menu, they would have already had a set menu for us. We didn’t like that.