staff was extremely nice and helpful, especially at the reception desk, fresh and varied breakfast, room with Matterhorn view was amazing, one of the best in Zermatt

u need to pay extra for everything, eg coffee in the room (we had only two capsules for 7 days), they charge £10 for bathrobe to use pool and jacuzzi, couple of £ to use microwave… I understand it, but if you paying that much for a hotel it should be included

The Alpenroyal was built in the mid- 1970s and has been generously updated throughout the decades. A number of the rooms have magnificent views of the Matterhorn. To get to the hotel from the train station it is imperative to call them from the free Hotel locator phone in the station so that a shuttle can be dispatched for you. waling to the hotel is uncomfortable with your luggage and at altitude. Once at the hotel you can get to the city center through a special elevator system that transports you to a location just 4 or 5 minutes from the train station in the middle of town.

I like that its close to Murrini Viewpoint and the hotel itself serve spectacular view of matterhorn, you can even view the golden matterhorn without going to murrini

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Fast check in, ample space at the waiting room; warm hospitality from all staff. Our room was on the first floor and had access to the terrace with impressive views of the Matterhorn. Snow cover on the terrace helped us keep our drinks chilled. At night remember to stargaze on the terrace if the sky is clear! Breakfast was lovely. If walking over from the train station, avoid the hike up Riedweg! Instead head for Sunnegga Blauherd Rothhorn Funnicular And Cable Car Station; enter and walk right in along the long tunnel and keep left to reach the elevators that will bring you up to Riedweg. Turn right and the hotel is just 2 min away. At check in; staff will give access card to the lift that will bring us down to the ground level (through neighbouring Chalet Hotel Schönegg) very convenient! Taxi service complimentary; front staff promptly arranged the complimentary ride from the hotel to the train station during our check out. Happy customer! Definitely returning here for our next ski trip in Zermatt.

Very nice location on the height from where there is nice view of the town. Breakfast has an adequate menu. Staff is very helpful and courteous. Complimentary taxi drop from hotel to train station. Nice clean room. Hotel is connected with elevator and tunnel to main road

Walk from the station is hard unless the guest know about the elevator and tunnel on the road. Hotel must send this info via email to guests so that guests can avoid uphill walk with luggage to hotel

We had a Matterhorn view room and it was exceptional. The hotel is located at a height so it gives an exceptional view of the Matterhorn and Zermatt town and the surrounding mountains. The hotel has a typical Swiss ambience. It has a nice bar with outdoor seating area again with amazing view of Matterhorn and mountains. They also provide a free pickup and drop from the station. If you are going to walk with heavy bags from the station to the hotel it will be quite a workout as you have to walk on an incline for half the distance. So just ask for a pickup and drop. We had an amazing time at this hotel and I highly recommend it.

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The most impressive thing was the view from our room… I could see the Matterhorn while even laying in bed! The weather was amazing while we were there.. that Matterhorn is awe inspiring and to have such a view was incredible! I didn’t go down to the breakfast but my brother did and brought me some goodies, he liked it very much and I enjoyed what he brought me back to the room. Also my brother enjoyed the pool… I didn’t have a suit darn it. The room was very cozy and the duvets were so comfortable!

We would have liked 2 waters instead of just one. And we didn’t receive any water or coffees for our room on the second day, but we did go buy some in the bar. The coffee was so tasty with that beautiful view!

Breakfast is far better than we are expected. Swiss cheeses, a small variety of bread rolls, several fresh fruit juice to choose from, ham, fruit, boiled eggs and cereal. The hotel is situated quite up the mountain slope but with a good view of Matterhorn. Its a very steep walk from town center if you have the energy. Or take a Taxi back that charges CHF 15 for one person. We left early morning to catch the Glacier Express. They opened the dining area 15 minutes earlier so we can have something to eat. Staff are very helpful and arranged a taxi for us to train station.

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The hotel is pretty and has a very good view of matterhorn. The room given to us was fine since it was chalet and had a balcony. Space was good. Breakfast options was decent.

They didn't replace extra tea coffee even though we stayed two nights. They were charing one franc for extra capsule apart from two given. The location is extremely top of the mountain and far from centre. U will have to walk alot to reach up and down the hill to roam around.

the view over Matterhorn was absolutely great - snapped pictures of it every morning.

perhaps the fact that the hotel could not arrange for lunch and dinner, so we had to plan every day for dinner in different places - which is not that easy with so many kids and the big group. The New Year Eve was also quite a pain to arrange on a short notice (we just wrongly assumed - based on past experiences - that the hotel hosting us will have a NY party and we will be part of it; which did not happen). But overall, these were minor nuissainces.