The hotel has unique atmosphere of a mountain house. This is what I dreamed about. With the direct view to Matterhorn, I feel it was the perfect location for us. The bed was comfortable, breakfast is amazing with variety of cheeses and fresh orange juice. We didn't know but hotel has an amazing SPA with a tearoom facing the Matterhorn view. Try the massage but book it in advance. The staff was exceptional and very helpful, especially Janet (Janis). The hotel felt like brand new because they do renovations regularly. I would stay there a lot.

Exceptional place to stay. The location 10 min walk from station, up a small incline. They upgraded my room without asking. The room a double had a side balcony with excellent view of the Matterhorn. The outside is traditional, the inside of the room warm, modern facilities, beautiful bathroom, walk-in rainfall shower. Bed was cosy, no noise at night. The staff went out of their way to make my stay perfect. Breakfast exceptional selection they make the bread, cakes, pastries, biscuits in house multiple choices of each every day. Cheese night for dinner a must do.

Can’t fault this place, I can’t recommend it enough.

The property had beautiful old traditional characteristics on the out side and down stairs in the foyer and restaurant. Our room was nice and modern. Our room had a beautiful view over looking Zermatt and you could see the Matthorn as well. Bella Vista was very clean, the staff were extremely nice and accommodating for all our needs. Their knowledge of the area was wonderful. Tamara suggested a really nice path for a day hike, the views and scenery were exquisite. We had their cheese fondu the second night we were there. Highly recommend. I couldn’t speak more highly of Bella Vista and it’s friendly staff! It’s top tier, 5 stars. 10/10. Bloody amazing!

I don’t have anything they need to improve on. Keep doing what your doing. It’s fantastic!

The staff is very kind, the breakfast is fantastic with all the self-made breads and pastries, and the view of Matterhorn is wonderful! Rooms are spacious and comfy. I left a dress in the room, and they promptly emailed me asking if they could send me per post. That was very kind.

It's not that I didn't like it, but be aware that the hotel is a bit uphill, so the access to the hotel can be tiring for the elderly or people with difficulties. However, they have a shuttle service with electromobiles for those who need help.

Blown away. The view from the terrace is worth the price alone. Lovely and very cozy hotel. I visited in October and sitting out on the terrace with a drink, warmth of the sun, and the Matterhorn dominating the view was one of the highlights of my 3.5 week trip around Europe. It’s just a few minutes walk from the center of town, albeit up the hill a bit. It’s a decent workout walking up, but that’s pretty much every hotel in Zermatt.

Nothing

View from the balcony. One can see the matterhorn peak exactly as shown in the pic. Staff attitude was good and all were very helpful.

Google maps doesnt show way properly. There is a fair bit of incline on the way to the hotel from the main route (from the church). There is an alternative route which we came to know about later which is easier. It would be gr8 if the hotel keeps a map of this route on the website

The buffet was very generous, home made products were provided. Family business with very kind people working there and also very helpful. The view from the terrasse is astonishing. The SPA is well equipped and if you take the massage, very good needless to say, you can enjoy it during the hour when you partner is been massaged and vice versa.

The Gornegrat train runs just below the hotel, it isn't disturbing, unless you are very light sleeper. It didn't bother us.

Everything. Quiet location but within walking distance to stations and trails. I can see the Matterhorn from the restaurant and from my bed. The staff was super helpful and friendly. The hotel allows early check-in, so I could unpack and relax before heading to the peak.

None

We love the balcony view and I take an amazing video of Matterhorn in the early morning standing in our balcony. The moment I saw the sunrise gradually on the Matterhorn, I thought the trip couldn't be worth more. Breakfast was also very good and the view from the window was amazing!

Excellant property. We had a suite with direct access to garden which was lovely. The unblocked view of the Matterhorn was absolutely beautiful. The room itself was comfortable and stylish. They gave us some homebaked pastries as a welcome gift which was delightful. The breakfast was superb with homemade bread, pastries and jams. Such a wonderful way to start the day. . Very friendly staff as well.