The amazing view of the Matterhorn outside our extra large balcony. Hotel facility was also great! The swimming pool was super clean, gym though small was enough for a day or 2 to catch up on workout. The steam and sauna were also super clean and efficient. The rooms were decent size and beds comfortable. The armoire was helpful to store luggage and get a little organized. Breakfast was also lovely. The staff were amazing! I love this place and highly recommend to anyone coming to Zermatt and wanting a perfect experience!

Going up from the street to reach the reception may not be very safe for older people or younger children. For some reason it was inconvenient to reach the outdoor dining table. Wasn’t sure if the staff didn’t want u to go outside or something but the doors were locked and hard to open. The shower area is typical of old euro style with swinging cover and can allow water to spill on the floor.

Great room, great view, delicious breakfast. Option to order additional breakfast like bacon and omelette, although it's a bit oily. Free access to swimming pool, Jacuzzi, and sauna with Matterhorn view. Free porter to pick us up to and from Zermatt Bahnhof upon checkin and checkout. Bathroom has body lotion and heating rack.

No daily mineral water provided compared to other hotels we have stayed in, but we can still drink from tap water. They are chargeable at CHF 2 from receptionist, or can be bought cheaper at groceries stores nearby.

We had a balcony with a view of the Matterhorn, where we sat and drank coffee every morning. After hiking all over in the mountains, we returned every afternoon to enjoy the pool, sauna and hot tub. This was amazing. The staff were very friendly and gave great recommendations for eating out. And the location was perfect, really close to the Sunnegga/Rothorn gondolas, and not far from the Gornergrat train or center of town. We could not have asked for a better stay. Would stay here again in a heartbeat.

Nothing. Everything met or exceeded our expectations!

This hotel is a family owned and work family staffed classical Swiss hotel. It has a limited number of rooms - about 25 (?). It is a few minutes walk to a ski shop with a discount for hotel guests with equally excellent expert equipment and service. Minutes walk from the ski lift. Our room was renovated, clean and cosy on the 4th floor with a slanted ceiling and a balcony giving us a DIRECT and spectacular view of the Matterhorn - see photos. The breakfast and dinners in the restaurant are delicious and attended by friendly and homey professional staff. Ski room had boot warming racks for everyone, spa area (indoor swimming pool, sauna, jacuzzi) was very relaxing, clean and neat. They had all the personal touches added, including a complementary 4 minute electric taxi ride to the station with a little bag of Zermatt-made cheese and sparkling water bottles for the just under 4h train ride back to Geneva airport - spectacular views on the way. We absolutely loved it.

Nothing.

A lovely hotel in a good location, close enough to walk to town but in a quiet area - the sound of the river flowing nearby is lovely. A large room with a balcony and shower over bathtub. The onsite restaurant has delicious food and the staff were all polite and very helpful. The view of the Matterhorn from the restaurant/breakfast room and pool/jacuzzi is spectacular.

There were stairs up to reception, which made it hard to get my suitcases up to check-in (there is an alternative, back entrance to the hotel that is flat, so be sure to enquire with the hotel before arrival). No fan or air conditioning but luckily the windows and balcony door allowed for a nice breeze, although may need more airflow on warm days. All very minor compared to all the positives about this hotel, I will definitely be staying here again!

This is a small hotel with big amenities. We loved this place. Location was great. There is a shortcut that brings you to the train station in less than a 5-minute walk. Room was comfortable, with plenty of windows that can be opened (unfortunately, no fan or ac). The bathroom was fantastic: plenty of light (we dislike bathrooms where the light is too dim), heated tiles (such a special treat, loved them), toilet was low to the ground, and thus very comfortable for us non-tall people, the shower's water pressure was great, the bathtub had a nice panel to protect against splashes and flooding the bathroom floor, heated towel rack. We had a small little lounge in our room that worked great. Nice mini fridge. Good amount of closet space (with great bathrobes). The hot tub was fantastic; everything was clean, including the shower facilities at the spa. It's not luxury, but the whole place is very inviting. The staff was super friendly. Prices in Switzerland are expensive always, and hotel rooms tend to be small, and in this regard, this hotel was no exception. But the amenities and environment were beyond welcoming. We would stay here again, for sure.

The hotel has the best location: 5 mins walk from the main train station, 3 mins walk to the valley station Sunnegga-Rothorn. All the ski busses stop just a few meters away from the hotel. Simply perfect! Not to forget, after skiing we could relax at the pool and the saunas… and woke up overlooking Matterhorn! What else could you wish for. And this for a great price in comparison to other stays in Zermatt. Needless to say, Gabriel who received us and was always there at the hotel is just the kindest person. Him and the whole staff are super kind and helpful…

Hotel was an easy 10-mins walk from train station since we only have carry-on but hotel can arrange transport to/from train station at your request.Room was clean and bed is comfortable, have a good view of the Matterhorn from our room’s balcony. Breakfast was good with small buffet style of selection and you may order eggs with a few different cooking style. Staff are very warm and friendly. Note there is no amenities such as toothbrush but shower cream are available.

Wifi was weak in room and connection was not stable but we didn’t inform the hotel since we were there for only 2 days.

We loved everything about our stay! The welcome drinks that was served to us after check-in... the friendly receptionist... the balcony & view onto the Matterhorn... the bathroom - it had a window for air ventilation... spacious & very comfortable room, decorated with good taste... delicious breakfast. Was very grateful that it was not in the main street, as the main street was buzzing with tourists

It is a bit of a walk from the train station, but the hotel does offer a shuttle service - we just didn't book it in time as we weren't sure of our arrival time. (Note to self, for next time)

The breakfast selection was very good. The dining room ambience was very beautiful and relaxing, and the staff was very friendly and helpful. The front desk receptionist (Patricia, Evon, and Stepanie) were all very friendly, helpful, and knowledgeable. Greatly enjoyed our stay at the Hotel Metropol & Spa. Also, appreciated the shuttle service from the train station to the hotel and back.

The placement of the shower head and the bathtub door. It was a little difficult to move around in the bathtub. Also, stepping in and out of the bathtub was a little high.