Loved this hotel, everything was modernly furnished and so clean. Housekeeping were brilliant, they visited twice a day and were wonderful at their jobs - thank you!! The receptionists were also great, I especially had the pleasure of speaking to Tamara for the majority of my stay - she was very kind, patient and willing to help. Breakfast was varied, they had the usual options, along with some homemade cakes/pastries. The spa area was gorgeous, I didn't use the sauna as it was a nude only zone, but the pool was lovely! My single room was great, I loved the balcony, the little sitting area, and the fact that I had both a shower and a bath (nothing like soaking in hot water after a hike). The view of the matterhorn was perfect, I even managed to take a photo of the sunrise on the tip (I was so happy, I cried). The location was also perfect, close to all the gondola stations and lots of restaurants, etc, but to be honest, in Zermatt, everything is close to everything anyway. The hotel also offers a free transfer from Zermatt train station, but this only runs until 7 pm.

It would've been nice if milk was also provided in the room to have with the teas provided. Pillows were also so flat - I did ask for a different one, but that was never followed through. The room was also excruciatingly hot, even though all radiators were off. Noise between rooms was slightly annoying, especially with the elephants living above and next to me, haha! Nonetheless, these issues mostly have easy fixes, so I'd gladly stay here again.

Our stay was perfect. The hotel, staff, facilities, and location are all you could wish for a wonderful holiday. Will go back!

Very clean room, great location with many restaurants and shops around, pool and massage were very good. The staff was amazing and friendly, always had an answer to our queries and helped in any way they can. Breakfast was also yummy, staff was there to give you a nice cup of coffee on request. Beautiful view of the Matterhorn from our room.

Would have been nice to have air conditioning for the summer, had to wait for evening to come to get some cool air. Pillows could be better. Otherwise all good

The hotel design is great, many apples decoration, matched with the theme Eden. Remember to try the bakery next door, the cinnamon roll is delicious; and use the shuttle bus service back to the train station. Our room faces directly towards the Matterhorn, the view is nice. Enough space for two large luggages. All staff are very friendly and helpful, who helped to reheat our instant food and cleaned up the room when they knew there’re flies inside (which is occasional).

No, everything is perfect.

It was the best holiday I've ever had. The Matterhorn view room was very comfortable and magnificent. There is everything you need in the room. Room cleaning is done daily and they are very meticulous. Having spa and pool facilities was perfect to relieve the tiredness of the day. The breakfast was diverse and satisfying. When I got off at the train station, the hotel's free transfer greeted me. It is within walking distance of the train station and the cable cars. Thank you for the meal they prepared for me as I was leaving early in the morning on the last day. The people at the reception were very helpful and supported in every way. I left here with wonderful memories. I want to come again next year :)

Everything perfect :)

The room is well designed with modern facilities. All staff members are kind and friendly. The service is impeccable, there's even a round of cleaning in the evening. Traveling alone, I had a nice surprise and was touched to receive a small cake at breakfast on my birthday. All my questions were answered and requests accommodated immediately. The pool, Spa and massage services are great. I'll definitely come back.

Nothing.

Breakfast is very nice with a selection of home made pastries, as well as the usual fruit, meat, cheese, etc. Staff were very friendly and accommodating. Location is very good, about 10 minutes walk from train station - the hotel also have a free taxi service that can collect you. Wellness' facilities are top level, with a great pool and spa.

Sadly there were no evening meals, however the reception we happy to make reservations for our group. Not really a negative point as we had not expected to eat dinner in the hotel..

Everything. Having stayed in hundreds of hotels of all star levels in now over 60 countries I can say this was one of the best hotels we have ever stayed in and it needs to be recognised. From the moment we picked up the phone to call them for a shuttle the experience was warm, friendly, inviting and incredibly professional. The free shuttle, the driver (who doubles up as the concierge and many other roles) deserves a medal he is an incredibly hard worker and was extremely professional. The front desk team and owner were phenomenal. Nothing was ever too much trouble. Every time you walked in or out of the building you were greeted and spoken to. The little details like this matter. Choose a room with a view and balcony you will not be disappointed it is worth paying the extra fee. The rooms are cosy in size internally. This hotel has a spa, sauna, steam room and contrast therapy section and it is absolutely a must stay. Upon entry the team had placed hearts with petals on our bed and left fruit and snacks with a personalised message. Whilst this will cost the hotel in time and resource fees these details are what set hotels aside. The breakfast was impeccable and the team could not be more helpful. This hotel and the team here care and it shows, many are locals to Zermatt and care about the region. They go out of their way to ensure you have an incredible stay and we had one of the best hotel stays we have had.

Absolutely nothing. A perfect stay. If you have the jacuzzi make it accessible to guests without additional payment, however this is a tiny detail and did not impact our stay in any way.

The room is super lovely. I love every single detail of how the room was designed with so many storage yet doesn't look cramp at all with the sliding door for privacy purpose. Had a good bubble bath in the beautiful free standing bath tub. Beautiful view at the balcony overlooking Matterhorn and the village. Staff is very friendly and helpful. Very relaxing stay, would highly recommend it!

Managed by the owner so there was always a personal touch. The staff were friendly and accommodating. The location was ideal and close to most things required. The view from our room was amazing, I can only imagine how it looks when it snows.

We could've done with some coffee in the room, not just tea.